Highbury Ford Sales Limited

Efficient I work for a business that just started using Highbury Ford for our fleet. They are efficient, courteous, and the waiting room is truly convenient for I work for a business that just started using Highbury Ford for our fleet. They are efficient, courteous, and the waiting room is truly convenient for me to work from while I wait. More

Great overall experience Dealing with the service and body shop, guys going up and above. I personally would probably not use the sales part, but service makes up for ineffici Dealing with the service and body shop, guys going up and above. I personally would probably not use the sales part, but service makes up for inefficiencies of the sales areas. More

Friendly people I was treated very well Very personable service Every person I dealt with was very friendly and very professional I felt like they cared and tha I was treated very well Very personable service Every person I dealt with was very friendly and very professional I felt like they cared and that they truly listened to my comments More

Good to deal with They were good to deal with Mike gave me a couple options to pick from a got me a truck that worked for me and didn’t try to push anything I didn’t ne They were good to deal with Mike gave me a couple options to pick from a got me a truck that worked for me and didn’t try to push anything I didn’t need. More

Fantastic We visited Highbury Ford looking for a new Super Duty. We met Doug who showed us their trucks and showed us the options they had. Even raining as ha We visited Highbury Ford looking for a new Super Duty. We met Doug who showed us their trucks and showed us the options they had. Even raining as hard as it did Doug showed us everything. He spent a large part of that day with us I'm pleased to say I have a new Super Duty at a price I was comfortable with and have recommended Doug to friends and family. More

Excellent sales person Had a few problems at first; but got solved quick and efficient thanks to my sales guy Trevor ; he was very helpful and understanding and look forwa Had a few problems at first; but got solved quick and efficient thanks to my sales guy Trevor ; he was very helpful and understanding and look forward to dealing with him in the future More

Timely And Friendly Service I dropped my truck off for an oil change and 2 recalls and before I knew they calling saying that all the work was completed. Sean and the service tea I dropped my truck off for an oil change and 2 recalls and before I knew they calling saying that all the work was completed. Sean and the service team are always friendly and helpful Thanks again Sean and the service team More

Just leased a 2019 Ford Escape from Highbury Ford I had the pleasure of concluding a 48 month lease of my 2019 Ford Escape from salesman Trevor Lobsinger. I did a lease buyout with him that was painle I had the pleasure of concluding a 48 month lease of my 2019 Ford Escape from salesman Trevor Lobsinger. I did a lease buyout with him that was painlessly done. I had previously dealt with a dealership in Mississauga (Erinwood Ford) when I leased my last Escape in 2015. I now live in London and did not want to travel back to Mississauga. My sister and I went to Hifgbury Ford to see about leasing our next vehicle as the old lease was ending in about 2 months. Trevor was at the front door to greet us as we entered with no appointment. He was very welcoming and happy to discuss our options. He was very knowledgeable and listened to what we wanted after we sat down with him. We had a very positive outcome - we signed a new 48 month lease that day with him. All the details were thoroughly explained and we were not rushed or pressured for a decision. We took out a 2019 Escape for a test drive and found it great to drive. We were happy to decide on a great blue Escape that was in the showroom. I was able to call back to the dealership with the insurance details that same day, I am a satisfied and happy customer. I have been having all my service work done at Highbury Ford and I am just as happy with the sales department. Thanks to Trevor and John, the credit manager, More

Returning customer I am a returning customer to Highbury Ford and will continue to be. I appreciated the time and effort from the sales team. See you in a few years I am a returning customer to Highbury Ford and will continue to be. I appreciated the time and effort from the sales team. See you in a few years or sooner. More

Service I did not even get to Highbury Ford as I wanted some information about pricing before I went to make an appointment to get my vehicle fixed. I was put I did not even get to Highbury Ford as I wanted some information about pricing before I went to make an appointment to get my vehicle fixed. I was put through to 3 different divisions of Ford to try and get a quote and make a time to get said work done. First is service dept. where I luckily got a mechanic who had done said work before but was told he had no idea of cost of part only hours it would take so off to parts dept. I go. Many calls later get a person to answer and was eventually told price but also given stern talking to about only going to a dealer to get any fix done. I was then put through to service dept. again where a person said they have one person who makes the appointments so through to another who never answered and after all the phone tag and attitude before I did not make an appointment. Btw the reason people who are not under warranty do not go to the dealer is you are over priced (husbands dealership for his transport truck per hour for mechanics is less) and obviously the hassle. More