Highbury Ford Sales Limited

From the first call to the day of the pick, Jay was awesome and took care of every question and want for our new vehicle. Happy with the quick turnaround and loving the new car! Thank you so much awesome and took care of every question and want for our new vehicle. Happy with the quick turnaround and loving the new car! Thank you so much More

Excellent service, everything was on time, good communication . Great to have been able to get picked up from home to come back to the dealership communication . Great to have been able to get picked up from home to come back to the dealership More

We had just had a negative experience at another Ford dealer and came to Highbury just to look around the lot, while we were checking out a vehicle out front of the dealership Jay approached us and start dealer and came to Highbury just to look around the lot, while we were checking out a vehicle out front of the dealership Jay approached us and started a conversation, there was no pressure and we ended up coming inside and talking to Jay about what I was interested in. I came in with a print off of the window sticker of the exact vehicle and only vehicle I was interested in and Jay went to work. I knew there weren't many of it left but I wasn't going to settle for anything else, Jay worked with I believe Mike and they actually found the exact vehicle I wanted, twice, as the first one ended up being sold before the deal was done. I really appreciated the way Jay handled our purchase, we never felt as though we were being pushed into settling for something else, as a customer, I couldn't of been treated any better, Thanks Jay for delivering the only vehicle I wanted! When purchasing another vehicle we will definitely be back to see Jay. More

Andy was very friendly . He listened to my complaint about the hatch of my escape and understood what needed to be done. The shuttle driver was very friendly and was on time to pick me up at LHSC. Andy about the hatch of my escape and understood what needed to be done. The shuttle driver was very friendly and was on time to pick me up at LHSC. Andy took time to explain to me the problem with the hatch and explained to me the procedure they did to repair the problem. He also took the time to discuss the oil change and the wear on my tires. I was very impressed this time with the quality of service Highbury Ford showed me. Much improved from the first visit. Thank you!! More

The reason I chose this dealership was right from my first contact with a salesman (Trevor), I received answers to the questions I asked instead of being told what he wanted me to hear. If he didn’t kno first contact with a salesman (Trevor), I received answers to the questions I asked instead of being told what he wanted me to hear. If he didn’t know the answer, he got them for me. More

OV was a great help and service has been excellent. Highly recommend. Always a pleasure and even called after a service visit to make sure Everything was good. Highly recommend. Always a pleasure and even called after a service visit to make sure Everything was good. More

I went in on Dec. 28th, 2020 to have a recall, and the frozen door latch tsb done. Great service as always. Thank you again! frozen door latch tsb done. Great service as always. Thank you again! More

Quick friendly, very knowledgeable service. Staff was genuinely excited about our new vehicle purchase. Went out of their way because my wife was a nurse. genuinely excited about our new vehicle purchase. Went out of their way because my wife was a nurse. More

The service department and waiting room was clean. I felt safe with the sanitation of pens, my vehicle touched areas and my key fob. Jamie took the time to explain as best he could so I could understand wh safe with the sanitation of pens, my vehicle touched areas and my key fob. Jamie took the time to explain as best he could so I could understand what service was needed. He also called my warranty company to see if my parts were covered. He even trouble shooted minor issues I was having with my vehicle and explained the procedure. I am from the era where customer service was a given, but in these times it is something so rare, that I very much appreciate it when I get it. Thank you Jamie, please don’t change. In the future, a basic car wash would be an extra incentive. And a plastic mat to protect the mats. More