Harris Victoria Chrysler Dodge Jeep Ram

Above and Beyond Hayden in service went out of his way to help this traveler! If I lived in Victoria they would be MY service shop. He was understanding, reasonable, u Hayden in service went out of his way to help this traveler! If I lived in Victoria they would be MY service shop. He was understanding, reasonable, understood time & money constraints and did his best to work within them for me. He was pleasant, accommodating, a truthful. The end bill was even less than the original rough estimate! Thanks. More

Up-sell Central...they’ll fleece you Service department are so busy up selling to add costs...quoted $90 and because my wife took the car in they took advantage of her and upsold unnecess Service department are so busy up selling to add costs...quoted $90 and because my wife took the car in they took advantage of her and upsold unnecessary work to $400. This is as good as thievery!!! Very sad! More

Awful service work and customer service I had my tires changed here. Discovered afterwards that my wheel lugs were torqued to twice what the spec was. Multiple lug nuts completely rounded I had my tires changed here. Discovered afterwards that my wheel lugs were torqued to twice what the spec was. Multiple lug nuts completely rounded off, brand new front brake rotors now warped, and one rear wheel completely seized to the drum due to how tight lugs were placed on. I spoke with a service manager and was told that they subcontracted the work out and my problem lies with them! That's unacceptable! I dropped my vehicle off to Harris Dodge and paid THEM good money to install my tires. They should be responsible for the work done to my vehicle. When I mentioned this I was told, "This conversation is over." This service centre does an absolutely xxxxty job of performing work, taking responsibility for work they are paid for, and customer service. Do yourself a favour and take your vehicle to another shop that will stand by the work they do! 100% would not even let them put air in my tires anymore!!! More

Amazed at the service from salesman Ali! I filled out a Canada Drives credit app. I got a call the next day from Ali. We arranged to meet the next morning. I fell in love with the first car A I filled out a Canada Drives credit app. I got a call the next day from Ali. We arranged to meet the next morning. I fell in love with the first car Ali showed me and bought it on the spot. Ali was very personable and showed his desire for his passion of selling vehicles by reaching out to me and befriending me. It was my pleasure to deal with Ali and the crew at Harris. ? Loren Halloran. Duncan More

Michael Somer very professional salesman I am not nore have I ever been a Dodge fan, still not a big fan. That being said; I have recently purchased a 07 Dodge Nitro SLT., for my business. Wh I am not nore have I ever been a Dodge fan, still not a big fan. That being said; I have recently purchased a 07 Dodge Nitro SLT., for my business. Which I am digging more and more every day I drive it. Mind you, I do throw up a little in my mouth, every time I get in it, as it is an automatic and not a standard, which is what I have driven my whole life. I feel a little lazy driving the Nitro, but I am ok with that now. Lol I want to give a shout out to the Salesman that dealt with me, and I say dealt, because I gave him a tough time right from the get go. Not in a mean way, but in a (I knew what my budget was and what I wanted) kinda customer. *Harris salesman *MICHAEL SOMER* Did an outstanding professional job as the point man on this sale. He was very kind, funny, professional, informative and knowledgeable about the vehicle in which he was selling to me. He was sympathetic and understanding towards me, as I was finding it extremely difficult to let go of the car I loved and babied for many yrs, which was a Mustang Bullitt, with a nice V8 in it. He didn't just want to make a sale, and push this rig on me, as a lot of car sales personnel do. He even told me to take my time and think about things in ref to trading in my car. He talked about the pros and cons of the Nitro..more pros then cons. I didnt feel like I was just money walking into this dealship. I was made to feel like a person, and was treated with kindness and understanding from them all. Michael Somer made sure I had a coffee,water,juice, made sure to listen and hear me, hear what my needs were, and listen to what my needs were, in ref to buying a vehicle. The whole staff there was awesome. They also gave me a Military discount%, and once they found out I was a Veteran, is when the owner started talking about what they do for Veterans. Thank you for looking out for our Military personal, active and non active(Veterans). Michael Somer has contacted me a few days after I purchased the Nitro, to make sure I was still happy with it, which not alot of sales personnel do. He gave it a great personal touch, by making me feel important and not just another sale. Thank you all at Harris Victoria Dodge For treating me so great... And Michael Somer, you are an awesome salesman, one that is going to go far. ***** More

Work not done and charged for it. I have had my truck in for service at this dealership maybe 3 times now one was for tire rotation oil changes and fuel filter replacement. the other I have had my truck in for service at this dealership maybe 3 times now one was for tire rotation oil changes and fuel filter replacement. the other times were for a recalls that were done at no charge. After the first repair I was quite happy didn't think anything of it. then I had the first recall done. within a few weeks my exhaust had started to come apart. pretty poor since I put on less than 10k a year on my truck. Then i went to a local tire store to get my tires rotated and an alignment done... they said that my lug nuts had been torqued to tight by the last place that serviced my vehicle and to take it back to them. So I did. That's when the big red flags came up. They were supposedly the last place to do my service so i took it back to them and they came back with. "we didn't rotate your tires last time, beacuase we couldnt remove the lug nuts". I said I paid for a tire rotation. So I was charged for a tire rotation which they never did, was never told that the lug nuts couldn't be removed and my tires are now worn twice as much on the rears as the fronts. This is also an issues because i spend a bit of time in areas that have next to no cell reception. If I were to get in to an issues there would be no way to remove a tire and place a spare on. More

Trade in for an upgrade I had a great experience with friendly staff. I wasn't happy with my 2011 Ford Escape so I traded it in and got a 2017 Dodge Grand Caravan with only 5 I had a great experience with friendly staff. I wasn't happy with my 2011 Ford Escape so I traded it in and got a 2017 Dodge Grand Caravan with only 5000 km. The safety features were a big sell as I have three children. I actually got the news I got it the day of my move. I was actually short on some strong arms and my dealer offered to help me. I ended up getting some last-minute help so I let him off the hook but that was an amazing offer and I was really grateful for it. We have been enjoying our vehicle for almost a month now. I thank them for all the work they did to help me get out of there fast on my Moving Day. I would definitely recommend this dealership to anyone looking for a vehicle. More

Bunch of desperate scammed beware Desperately collected my personal info coned me along..begged me to come in.then got insulted and threatened with violence.stay tuned I'm not finished Desperately collected my personal info coned me along..begged me to come in.then got insulted and threatened with violence.stay tuned I'm not finished! More

Harris Dodge is Amazing I can not rave about these guys enough, especially Alyssa in the service department. She continues to go above and beyond for myself and the safety of I can not rave about these guys enough, especially Alyssa in the service department. She continues to go above and beyond for myself and the safety of our family within the Chrysler product! Now the actual product and people at Chrysler Canada are a completely different story but am so thankful for the Harris staff that have been behind us since day one! Thank you guys you rock! More

Chrysler factory can be tough but Harris accommodates! Took my 2017 Jeep into the service dept for a ‘ticking sound’ in the engine. They had it several days and Crysler made it an issue to not cover it wi Took my 2017 Jeep into the service dept for a ‘ticking sound’ in the engine. They had it several days and Crysler made it an issue to not cover it with warranty. Despite this issue the manager Phil worked with me to get it figured out he also allowed me to keep my courtesy car. He didn’t have to do that as it wasn’t warranty work.... sometimes we are quick to jump on the dealership but they work under the direction of the big wigs dealing with warranty. Unfortunately this isn’t the outcome I had hoped for but Phil made the experience the best it could be. He did all the communication with ICBC and made sure I was taken care of. Alyssa was also helpful from day one! Arrange alternate transportation and reassurance! More