Harris Victoria Chrysler Dodge Jeep Ram

My husband and I had a great experience dealing with this Langford dealership. We were exploring a used Dodge ram 1500 Limited - used. Unfortunately, my husband and I couldn't come to a common ground and did Langford dealership. We were exploring a used Dodge ram 1500 Limited - used. Unfortunately, my husband and I couldn't come to a common ground and did not purchase the vehicle. However, I will say that the customer service I received from Sunny was top notch. Not once did I feel pressured by him or the manager Alex. The dealership is very clean and customer oriented. We felt very welcomed! More

Most unprofessional, greedy, arrogant and offensive dealership I’ve ever been to. This dealership’s ’best offer’ is literally what is listed on their website. Their ‘trade in offer’ was less than 80% o dealership I’ve ever been to. This dealership’s ’best offer’ is literally what is listed on their website. Their ‘trade in offer’ was less than 80% of the book value of my vehicle, despite being extremely low kms, top model, pristine condition, with a canopy, lift, and larger tires, was offered 4K more from some shady internet company that comes to your driveway to pick your vehicle up and hands you a cheque. Not to mention their pricing sheet which was literally scribbled numbers on paper, with zero detail and financing rates not even noted. Working backwards their financing rates were 13.3% and 14.4% respectively, which is absolutely deplorable rates, especially when considering an excellent credit score. Fees were over 2k and not shown or broken down, price, even after a week of negotiating, never budged from the advertised price on their website. Everything about this dealership screams underhanded and unprofessional. Will never be back. More

This place is the sh—- after working out a deal with the sales manager he handed the sale over to a young woman who did not accept my offer that had already been approved by her manager. After a lengthy con sales manager he handed the sale over to a young woman who did not accept my offer that had already been approved by her manager. After a lengthy conversation with the manager he would not honour the deal. Will never deal with this dealership again, they can not be trusted. John Calgary More

The Worst . I had the Salesman phoning me as to when I could be there, i live 5 hours round trip . I told him the 3 precise cars I was interested in and would be I had the Salesman phoning me as to when I could be there, i live 5 hours round trip . I told him the 3 precise cars I was interested in and would be there July 22 at 1030 . We showed up and the 3 cars were side by side . They were embarrassing filthy . There was bird crap on all 3 and they were filthy . After a bunch of excuses , we test drove 2 of them . We liked the one and thought a deal could be struck up . The general manager offered such a low trade in value , it was absolutely insulting . What goes around , cones around . Your lot gives true meaning to Used Car Salesman. .I can't tell show you how dirty the cars were , if I worked there I would be embarrassed More

Untrustworthy. They suggested I place a deposit on a vehicle to "hold" it while we negotiated terms, including price. I emailed detailed terms, which they rejec They suggested I place a deposit on a vehicle to "hold" it while we negotiated terms, including price. I emailed detailed terms, which they rejected and countered. I in turn made another offer, increasing the price I was willing to pay. 2 business days later, without any notice, the told me they had refunded my deposit, having sold the vehicle to someone else. They claim they had tried to reach me, but they sent no email, and while they claim to have called me my phone showed no missed call, and I received no voice message. Their conduct is disreputable and dishonest, and were it worth the time and effort I would consider pursuing fraud charges. Do not trust these people. More

Poor sales service from Jason. Does not show up to appointment. I wait for 25 minutes and still does not show up. I just left the dealership. He is a manager as well. What an Does not show up to appointment. I wait for 25 minutes and still does not show up. I just left the dealership. He is a manager as well. What an ignorant xxxx. More

This review is for the Langford dealer, although I assume they are affiliated. My visit to the dealership can best be described as a generally unpleasant experience. It started as I entered the building to u they are affiliated. My visit to the dealership can best be described as a generally unpleasant experience. It started as I entered the building to unnecessarily loud music and a very strong odor of cheap cologne wafting about. I had made an appointment with Justin whom I had been messaging back and forth with on Marketplace. I was a minute or two early and the receptionist paged him, but I did wait a rather long time which bothered me a little since I went to the trouble of making an appointment. Once he finally made it in to see me he immediately passed me off to Ariana. I just wanted to look at the vehicle but instead was met with a form and a long list of questions to establish a "file". I don't know why I was asked questions including what my SIN is and what my credit rating is. I hadn't even looked at the vehicle yet. I considered this to be a waste of my time and rather annoying. I refused to sign the mostly incomplete form as I don't really appreciate these types of psychologically derived sales tactics. I finally got to see the truck, which I actually quite liked. It was obvious that Ariana didn’t know anything about the truck and seemed puzzled by my request to look under the hood — a pretty basic step when shopping for a vehicle. I had another appointment to view another vehicle. I might have had time to drive the truck but so much time was wasted that I couldn't really make that work. Anyway, to top off my less than stellar experience, Ariana mistakenly texted me "internal notes" shortly after I left the dealership. There was a follow up text to apologize, but she managed to get my name wrong. I the sales manager followed up with me the next day with a non-apology and said he would get back to me with numbers (as I had actually made an offer by email, despite the poor experience). He never bothered to get back to me. I bought a vehicle elsewhere. I would not recommend this dealer to anyone. More

My interaction was all via an online sales and finance employee, Matt Friesen. For the most part, I felt that I was treated fairly. The response to my concerns after I received the vehicle was dealt wit employee, Matt Friesen. For the most part, I felt that I was treated fairly. The response to my concerns after I received the vehicle was dealt with professionally and expeditiously. Overall, the experience was good, not stressful, and I got a vehicle that I would not have found if I had been physically checking out inventory within the dealership network.. thank you Matt, and your assistant. More

Sleeze central. From as we drove on the lot 4 sales people well I hope they have an appointment to walking into the show room with music cranked (fine) but someone k From as we drove on the lot 4 sales people well I hope they have an appointment to walking into the show room with music cranked (fine) but someone kept flipping though songs like it was their personal play list. Ill fitting inappropriate ckothing from see through tops and leather pants. Over all vibes were just wrong and we left there after a test drive going through a ton of hoops even though we had called, ick factor right down to the sales people smoking near the doors. More

The worst service department I have ever seen in my life. Indifferent staff, incompetent technical personnel, as slow as molasses in January and, the icing on the cake, criminally expensive! If you can, avoi Indifferent staff, incompetent technical personnel, as slow as molasses in January and, the icing on the cake, criminally expensive! If you can, avoid them like the plague that they are. More