Gyro Mazda

Miata MX 5 purchase Great experience when purchasing my Miata, Gyro Mazda is the best! Our sales agent Melissa did an exceptional job at explaining all the details clea Great experience when purchasing my Miata, Gyro Mazda is the best! Our sales agent Melissa did an exceptional job at explaining all the details clearly and making the process enjoyable. More

Always too busy, poorly staffed and not customer-centric Such a poor customer experience that could have been rectified in minutes. Instead, two employees kept repeating what I had already had been made awar Such a poor customer experience that could have been rectified in minutes. Instead, two employees kept repeating what I had already had been made aware of - not listening at all to my real concern. Almost robotic in a sense. Later, left a VM with one of the owners-no response. What can I say? More

Lied to may face many times, stay away from this business!! I bought a Certified Pre-Onwed (CPO) Mazda from this dealership less than a month ago. At the beginning all was fine: test-drove the car, put a securi I bought a Certified Pre-Onwed (CPO) Mazda from this dealership less than a month ago. At the beginning all was fine: test-drove the car, put a security deposit, came to sign the paperwork and agreed on pick-up date…and from there everything was a disaster. First, when I closed the deal I mentioned I’ll need license plates and I would like an all-inclusive price with everything built-in including taxes. Apparently it wasn’t a problem, and nothing was brought up when I came to sign the paperwork before pick-up date. But the day I have to pick up the vehicle, I get an e-mail from Administration that I’ll have to bring on top of the certified cheque for the cost agreed another $189 for the license plates. The explanation was they don’t know if there are any tickets outstanding so they cannot include in the overall price. NOBODY told me this before when I said I needed the license plates and I wanted included in final price of deal. They could have charged me the regular cost of the plates and warned me that if I had any outstanding tickets I’ll have to pay them at time of pick-up. By the way, I did not have any tickets. Here was the first lie from this business. So, I get to the dealership to pick up my car after two weeks of closing the deal. When I was signing all the paperwork and being offered all the extended warranties they offer, I realized they were not taking into consideration the extended warranty on Powertrain that comes with a CPO neither the extended Roadside assistance. I brought it up to the administration person who wasn’t familiar at all with the CPO details. After checking with others at the dealership they realized they forgot to do the certification of the car, which includes a 160-point inspection. They said they were sorry and they’ll take care of it…5 minutes later the car was ready. This was really strange, as the car has to go through a very detailed inspection including under the car and a drive as well. I got the walkthrough the vehicle features and functionality, I get my CPO certificate, paid the vehicle and the license plate fees and on my way home I was. When I got home I started looking at the certificate they gave me and I realized the Owner’s Manual was checked as “Meets Standard” (which means provided) when there is no Owner’s Manual for this car. This definitely was a red flag and I realized they just checked all the boxes without actually doing any inspection. Second lie from this business. When I contacted them, the administration person said she talked to Sales Manager they made a mistake and forgot to certify the vehicle and they didn't want to make me wait. They should have just told me so instead of lying and signing a document of a vehicle that wasn't inspected to Mazda CPO standards. I was surprised when the whole process was done in less than 5 minutes. They should have gave me the option to wait or come back another day to get the CPO done, and not after the fact as proposed by Sales Manager to “make it right” for me. We all make mistakes and I totally understand if that was the case, but lying to my face is not right. And to really verify on my side that the inspection wasn’t done, on the second day I went to drive the car, the battery was dead. This is a point they need to cover in the certification and guarantee a level of charge by providing a GR8 printout that of course was not provided as required with the certification. I let the dealership know about this problem, they said they wanted to “make it right” again and agreed to have my car picked up and taken to the dealership for inspection. When the person came to pick up car, battery was dead again. Sales Manager told the person who came that he’ll call me back next morning to tow the vehicle to the dealership. I haven’t heard back from him or anyone from the dealership, so after waiting for 5 days I wrote an e-mail saying I’ll take this the legal way and I’ll notify Mazda directly as well. Once they got their money, they did not care at all about anything. They did not forget to offer their corrosion coverage when I closed the deal, the extended warranties when I picked up the car…for all the money grabbers they are very well trained. Now when a customer who paid a very important amount of money for this car and was just asking for what’s legit and under the agreement we signed, they just washed their hands. They thought I’ll never realize about the detail of the Owner’s Manual and then for their bad luck the battery problem, and they’ll get away with their lies, but not with me. I’m an honest person and worked hard to save every penny for this car. Won’t let them get away and I want others to know about the unethical practices of this business. More

Poor customer service and poor product quality! I am very disappointed with the Hyundai Elantra that was sold to me at Gyro Mazda. The first issued occurred when I was promised a delivery date. I t I am very disappointed with the Hyundai Elantra that was sold to me at Gyro Mazda. The first issued occurred when I was promised a delivery date. I took the day off work to drive over 2 hours to Gyro Mazda for completion of transaction and to pick up my vehicle. They told me it was not ready from the shop after I arrived. I was very upset as they did not have the courtesy to call me the morning of or night before to tell me it has been delayed and I had lost a day of pay from work. The second issue is that the reason it was in the shop was due to the fact the Hyundai which was a used vehicle had serious rusting underneath the hood. They guaranteed me that if I purchase the car they will either replace the hood fully or buff it down to the metal and ensure everything is fixed properly to the standards that it was essentially brand new. It took only 1 month for the hood to rust again from underneath. This was a very disappointing and frustrating experience for me. I would not recommend to purchase a vehicle from Gyro Mazda or Gyro Hyundai (as the car was from Gyro Hyundai but their affiliate Gyro Mazda completed the transaction). For such a large company to try and get rid of the used car on their lot to make space for new cars and to hustle for commission and complete a cheap fix without standing behind their values and promises of their products is very concerning. I would recommend for consumers to shop elsewhere that can provide better products More

Repeatedly terrible service We bought a demo CX5 from Gyro Mazda in 2016 and continued to use them for all services. The sale itself was problematic--we were told one price and t We bought a demo CX5 from Gyro Mazda in 2016 and continued to use them for all services. The sale itself was problematic--we were told one price and then had it corrected by a higher up and ended up paying much more than we originally agreed on. We put this down to an inexperienced sales associate and didn't let it bother us too much, but the consistently terrible customer service needs to be called out. While Mazda products have impressed us, the service has let us down. I have never written a completely negative review, but our experiences at this dealership have been so repeatedly terrible that it is a wonder they have any return customers. It has almost become a joke in our household about what they will get wrong at the next visit. From leaving me without transport home to misplacing stored tires, not returning calls when promised, and repeatedly messing up appointment times/services, this dealership really goes above and beyond to make your experience as complicated, stressful, and full of a hassle as possible. Having forgiven the first few slip-ups we reached a breaking point and moved on--and want to warn others about what to expect. We are now living in the Guelph region and have been very impressed by the professionalism and service at Guelph Mazda. A completely different, and much much better experience. Management at Gyro: please work on training your staff in communication and follow up. Customer service this bad will ruin your business. More

Harassment On Friday August 24th at 3:19 p.m. I was driving on Leslie St. when I noticed a vehicle owned by Gyro Mazda driving erratically. I waited until the ma On Friday August 24th at 3:19 p.m. I was driving on Leslie St. when I noticed a vehicle owned by Gyro Mazda driving erratically. I waited until the male driver slowed down for me to move in front of him in the right lane. The driver then proceeded to speed up and began to tailgate my vehicle, then changed lanes and drove beside me aggressively. This constitutes harassment as I was made to feel very unsafe, with the driver craning his neck to look into my vehicle. Their branding is all over the vehicle and I’m sure their company would not want to be associated with harassing individuals in the road. More

Gyro Mazda stepped up for us I purchased brand new Mazda SUV CX 5 from Gyro Mazda. Brought the vehicle in at 8,000 km for oil change and brake inspection in Nov 2017. Started he I purchased brand new Mazda SUV CX 5 from Gyro Mazda. Brought the vehicle in at 8,000 km for oil change and brake inspection in Nov 2017. Started hearing disturbing noises coming from the car in May 2018. Gyro Mazda told us all of our brakes and motor pads need to be replaced as they are completely rusted but we had just brought the vehicle in to Gyro Mazda for servicing a few months prior. After lengthy discussion, Gyro Mazda agreed to reimburse us most of the repair bill out of goodwill gesture. We are happy with the resolution and will recommend them to our friends and family. More

Dispicable treatment Went for service. I was told Shuttle would take me home. It did but the 10 minute trip took 90 minutes. Shuttle service took me to Yonge and Davisvill Went for service. I was told Shuttle would take me home. It did but the 10 minute trip took 90 minutes. Shuttle service took me to Yonge and Davisville prior to going to Lawrence and Leslie. Avoid this place. They should call it lack of service More

Mike treated me like I was his only customer The financial advisor finds the best deal for. They go all out on certification. They check on me a few weeks later to make sure everything is going g The financial advisor finds the best deal for. They go all out on certification. They check on me a few weeks later to make sure everything is going great. More

Sloppy, and rushed repairs put you in harm's way ***Note the number of reviews mentioning oil change issues on Google*** I got insight into the type of operation Gyro's running ***Note the number of reviews mentioning oil change issues on Google*** I got insight into the type of operation Gyro's running when I booked an oil change for my new 2017 Mazda 3 GS. After witnessing an argument in front of several customers between a mechanic and service advisor during that first service appointment I knew they weren’t going to see another penny from me. In the few weeks afterwards everything seemed fine. Then the problems started. The car was idling rough and loud, which is unusual if you’re familiar with the GS’s 2.0 engine. Before long I was noticing that the engine was holding onto gears when in full-automatic mode, which is also not normal. Finally, I noticed a rattling that I would describe as similar to a loose heat-shield. My schedule didn’t allow me to get in to a dealership until mid-October. I called Mazda of Toronto and scheduled a time to bring my car in. I was impressed by their professionalism and amazed at the contrast between the two dealerships. Shortly after dropping the car off I received a call – there was a problem. They asked me where I got my oil changed last. I explained that it was at Gyro Mazda. They proceeded to tell me that my dipstick was DRY, as a result of the plug not being securely replaced and the oil leaking out of my engine. My car was leaking all over the road over several weeks. They expressed shock that this could have happened and mentioned they would indicate their findings on my service statement so that I may address it with Gyro Mazda. I was incensed. I headed straight to Gyro Mazda and asked to speak to Paul, one of the dealer principals. He greeted me, and deciding at the time that I didn’t want what I had to say next to chase people out of their showroom, I asked if we could head into his office. I then proceeded to unload on him, expressing first my disappointment with the conduct of his staff when I brought the car in for service, and then for the ineptitude of his staff in fouling-up what should have been a simple oil change. Their sloppiness and apparent rush to catch up on a day they were far behind schedule resulted in my family and I being put in harm’s way and I was livid. I stated that I expected him pay for the oil change Mazda of Toronto performed, and that he had a xxxx of a lot more to do to make things right. Having spoken my peace knowing he could offer me nothing else at the time but an apology, I stormed out telling him that he had my number and he could call me when he figured out what he was going to do. He did nothing. I emailed him a few days later, indicating he had ample opportunity to get back to me and he chose not to, so I no longer needed to speak with him – I’d take the matter up with Mazda Canada. He had his Service Manager leave me a message. Too little, too late. Mazda Canada, to their credit, helped with what had been a frustrating experience. When I asked about the credit Gyro Mazda owed me, they were very clear – Gyro Mazda is adamant about not reimbursing me because of my “conduct at their dealership”. I was in shock. My conduct? I said what I had to say in the privacy of an office. To a person I had assessed to be a grown-up. Away from other customers about to make the mistake of handing over to Gyro their hard-earned money. I clearly offended Paul’s very delicate sensibilities, but the fact is that THEY SCREWED UP A SIMPLE OIL CHANGE THAT PUT MY FAMILY AND I AT RISK OF A SEIZED ENGINE ON THE HIGHWAY. And here we are. Mazda Canada and Mazda of Toronto have been excellent, and Gyro Mazda’s leadership (and I make this distinction having found the rest of their staff at the dealership polite and friendly) are conducting themselves like petulant children because I didn’t mince words explaining their responsibility in the matter. Gyro Mazda, you owe me money for service I paid for but didn’t receive. Period. More