Bought a used 2022 Mazda, it needed minor previously undisclosed issues to be addressed, which as a CPO car they said they would repair all. It has now been over two(2) weeks since we signed an agreement and gave a deposit and are no closer to driving our used car home. Worse in that I have called the dealership repeatedly, left messages for finance manager, salesman, Manager of the dealership and two+ weeks in, none have returned my call or updated us on delivery date. The dealership seems very indifferent, they snare a customer, sell a car, forget customer service and satisfaction and then never deliver the car?

I remember my experience back in 2021, I leased a car and got treated like not important once the lease contract was signed. It's as if I wasnt important to the dealer, and they did not want to fix the issue with my car after I leased it with the gas leak and said it wasnt covered but was lied to on the lease and misinformed when they told me over the phone it was covered, but the contract said otherwise. Liars and cheats always good at taking money from clients

Regarding Management / HR. My husband and I recently took our 10-year-old Mazda in for a routine seasonal tune-up, and while waiting, I noticed something unsettling: a board displayed in a glass office, reminiscent of a grade-school classroom. It featured a row of smiley and sad faces next to each employee's name. Curious, I asked someone (who I won’t name to protect their privacy) what it was. They explained it was a performance marking system—employees earned a smiley face for a perfect performance score and a sad face for anything less than a 10. Wait, what? You need to be perfect just to "pass"? This type of system is not only archaic and demeaning but also counterproductive. As someone with experience in such environments, I can confidently say it fosters fear, perfectionism, and resentment rather than genuine improvement or motivation. People make mistakes—it’s human. An effective workplace should provide specific, supportive feedback in an environment where employees feel safe to learn and grow. This juvenile "report card" system doesn’t reflect the true quality of service or the professionalism of the staff. Instead, it reduces their performance to a simplistic score, which ultimately benefits no one—not the employees, not the management, and certainly not the customers.

Zein was very friendly and helpful and I'm very pleased with the car he recommended for me. Ann B.

Not a reflection of the staff. The Mazda CX-50 Meridian I leased on July 27, 2024 needed a service three days later on July 30, 2024 due to major failures and malfunctions. The dealership replaced the defective battery but some of the problems persist. The dealer asked that I bring the car in for its second service a week after leasing the CX-50 Meridian. This is disgraceful. I want to cancel this lease and get a different car. The CX-50 is a lemon

Service at Gyro Mazda. Wish I could give this dealer Zero stars. This a is a caution not to expect good service from this dealer. They do not take responsibility for their work. A perfectly functioning car is at risk of being damaged, even for a simple oil change as we found out. This was the only mechanical shop which had ever touched our Mazda 5 after coming from their showroom. Now we have to take it elsewhere to repair the damage they inflicted! Update: The Drain Plug was cross threaded at the fall oil change. Gyro refused to acknowledge it. The cost to repair the damage they caused. A replacement engine oil pan, gasket, and hardware $390.75 PLUS the labour to install.