Guelph Toyota

approaching 1,000 for a 2004 Toyota Engine light service 2004 Toyota Corolla engine light on, street garage asked for $ 400 to fix. Brought to the dealer and quoted 600 for diagnosis, replace of O2 sensor an 2004 Toyota Corolla engine light on, street garage asked for $ 400 to fix. Brought to the dealer and quoted 600 for diagnosis, replace of O2 sensor and gas tank neck, gasket replacement etc... called by the same day saying everything fixed. I only found out the gas tank neck was sanded after paid $ 677 and what is more, the engine light came on the very next day. I brought the car back the next morning, saying need sometime for smoke test, then told me needs canister replacement, parts along $ 455 before tax, plus labors .... Brought the issue to service manager and he well listened my story and suggested let him try by fixing the canister, may be cost $ 30 - $ 40 bucks. I Left the car for the weekend, then called me saying they fixed it by replacing a valve, charging me $ 152 instead of $ 30 - $ 40 bucks. I made the payment thinking it was fixed anyway. Now comes round three, in less than 2 days the engine light came back again !!!, I have to managed to drive the car from London to Guelph to have it checked up and I was told they need a new canister to fix the problem and the manager was offering me to put it in for free if I buy a canister myself. I was not sure if if this is another bait or I should walk away, may be the street garage could fixed it under $ 400, and do not know why they could not diagnosis what is the problem in first place or it is just a way of how they do their business. In summary, a engine light on 2004 corolla cost > $ 800 dollars, still has the engine light on .... More

Awesome experience I just bought a 2014 Toyota Corolla from TOM JOHNSON and had a great experience and wanted to say he is a very laid back sales rep with NO pressure I just bought a 2014 Toyota Corolla from TOM JOHNSON and had a great experience and wanted to say he is a very laid back sales rep with NO pressure and he listened to my questions and answered all of them. I was looking at a lot of other dealerships in the last 3 weeks but kept coming back to Guelph Toyota because of the relaxed feeling from Tom. I would highly recommend this dealership and ask for Tom. You won't go wrong . Richard S. More

Helpful, genuine, friendly I can't even express how truly helpful and genuine the entire sales staff are at this dealership. I will never go anywhere else. I will forever be tha I can't even express how truly helpful and genuine the entire sales staff are at this dealership. I will never go anywhere else. I will forever be thankful for how they helped me today when I reached out for their help. Truly beautiful people on the inside and out. Thanks you so much guys. As I was waiting for Nicholas to get the test drive vehicle, another sales employee started talking to me and saw him again as I walked out..he made my experience extra joyful when I had time to talk with him shortly. I was so happy to have met with such amazing people who want to help you and see you happy. More

Purchase of Tacoma I purchased a 2017 Toyota Tacoma Ltd. used from Guelph Toyota. I dealt with TOM JOHNSON. I have never had such a wonderful experience while buyin I purchased a 2017 Toyota Tacoma Ltd. used from Guelph Toyota. I dealt with TOM JOHNSON. I have never had such a wonderful experience while buying a vehicle. Tom answered all of my questions and showed me all the details of the truck. I felt no pressure to purchase. My truck was ready on my pick-up day on time. I would definitely recommend this dealership and I would recommend dealing with Tom Johnson. Looking forward to many years of enjoyment with my Tacoma. More

Slow, expensive Service takes far too long, even for simple jobs. Expensive, so question your bill. Given my history with them, I don't entirely trust their advice. H Service takes far too long, even for simple jobs. Expensive, so question your bill. Given my history with them, I don't entirely trust their advice. Have sent this feedback many times in the after service survey, but no one every follows up. The Toyota brand should be better represented here! More

Patient and attentive service I worked with Alex McMillan for about a year in order to find the right car. Alex was extremely patient throughout the entire process and understandin I worked with Alex McMillan for about a year in order to find the right car. Alex was extremely patient throughout the entire process and understanding of what I was looking for. He never tried to push me into something that I did not want and went out of his way to inform me when cars that fit my profile came onto the lot. Working with Alex definitely made the process less stressful and ultimately ensured that I got the car that I wanted. Thanks Alex! More

Gone for oil change but not satisfied with service! Went for oil change, after finishing oil change start the car and noticed low Tyre pressure alarm. Notified the person in the service dept so,he said Went for oil change, after finishing oil change start the car and noticed low Tyre pressure alarm. Notified the person in the service dept so,he said it will cost you $109.00 + tax to reset the alarm. Other thing about Cabinet Filter, always want us to change it. Unbeliveable! Did not bother to look at why is the alarm. More

Long wait and lost tires Waited 1 1/2 hour for scheduled service to remove winter tires. Car still in lineup. Left and returned few weeks later and they couldn't locate my ti Waited 1 1/2 hour for scheduled service to remove winter tires. Car still in lineup. Left and returned few weeks later and they couldn't locate my tires after looking for 1 1/2 hours. On third visit tires replaced and dealer paid for small service fee but not for tire storage. Spent total of 5 hours to complete simple tire change. More

Cabin filter scam. Etc. Beware the cabin filter scam.....they said I needed a new cabin filter and the guy had a dirty one in his hand....however when I looked into my car th Beware the cabin filter scam.....they said I needed a new cabin filter and the guy had a dirty one in his hand....however when I looked into my car they had not opened the lower glove box to remove mine. They also said that I needed new tires but when I went into the service department to look at mine they suddenly said that I could probably get another season out of them......same thing happened with the same tires three years ago. More

New vehicle purchase My wife and I recently purchased a new Highlander from Guelph Toyota and the experience was incredible. Alex McMillan helped us through the entire pr My wife and I recently purchased a new Highlander from Guelph Toyota and the experience was incredible. Alex McMillan helped us through the entire process. We contacted Alex during the week regarding the specific vehicle that we would like to test drive and Alex let us know the best day to come in. Alex was upfront and honest about everything and he went out of his way to make sure that all of our needs or concerns were met. The entire process with Alex and the entire team at Guelph Toyota was smooth and seamless. If you are shopping for a new vehicle, I would not hesitate to contact Alex at Guelph Toyota. I am completely confident that you will have the same outstanding experience that my wife and I experienced. Thank you More