Guelph Toyota

Helpful, genuine, friendly I can't even express how truly helpful and genuine the entire sales staff are at this dealership. I will never go anywhere else. I will forever be tha I can't even express how truly helpful and genuine the entire sales staff are at this dealership. I will never go anywhere else. I will forever be thankful for how they helped me today when I reached out for their help. Truly beautiful people on the inside and out. Thanks you so much guys. As I was waiting for Nicholas to get the test drive vehicle, another sales employee started talking to me and saw him again as I walked out..he made my experience extra joyful when I had time to talk with him shortly. I was so happy to have met with such amazing people who want to help you and see you happy. More

Purchase of Tacoma I purchased a 2017 Toyota Tacoma Ltd. used from Guelph Toyota. I dealt with TOM JOHNSON. I have never had such a wonderful experience while buyin I purchased a 2017 Toyota Tacoma Ltd. used from Guelph Toyota. I dealt with TOM JOHNSON. I have never had such a wonderful experience while buying a vehicle. Tom answered all of my questions and showed me all the details of the truck. I felt no pressure to purchase. My truck was ready on my pick-up day on time. I would definitely recommend this dealership and I would recommend dealing with Tom Johnson. Looking forward to many years of enjoyment with my Tacoma. More

Slow, expensive Service takes far too long, even for simple jobs. Expensive, so question your bill. Given my history with them, I don't entirely trust their advice. H Service takes far too long, even for simple jobs. Expensive, so question your bill. Given my history with them, I don't entirely trust their advice. Have sent this feedback many times in the after service survey, but no one every follows up. The Toyota brand should be better represented here! More

Patient and attentive service I worked with Alex McMillan for about a year in order to find the right car. Alex was extremely patient throughout the entire process and understandin I worked with Alex McMillan for about a year in order to find the right car. Alex was extremely patient throughout the entire process and understanding of what I was looking for. He never tried to push me into something that I did not want and went out of his way to inform me when cars that fit my profile came onto the lot. Working with Alex definitely made the process less stressful and ultimately ensured that I got the car that I wanted. Thanks Alex! More

Gone for oil change but not satisfied with service! Went for oil change, after finishing oil change start the car and noticed low Tyre pressure alarm. Notified the person in the service dept so,he said Went for oil change, after finishing oil change start the car and noticed low Tyre pressure alarm. Notified the person in the service dept so,he said it will cost you $109.00 + tax to reset the alarm. Other thing about Cabinet Filter, always want us to change it. Unbeliveable! Did not bother to look at why is the alarm. More

Long wait and lost tires Waited 1 1/2 hour for scheduled service to remove winter tires. Car still in lineup. Left and returned few weeks later and they couldn't locate my ti Waited 1 1/2 hour for scheduled service to remove winter tires. Car still in lineup. Left and returned few weeks later and they couldn't locate my tires after looking for 1 1/2 hours. On third visit tires replaced and dealer paid for small service fee but not for tire storage. Spent total of 5 hours to complete simple tire change. More

Cabin filter scam. Etc. Beware the cabin filter scam.....they said I needed a new cabin filter and the guy had a dirty one in his hand....however when I looked into my car th Beware the cabin filter scam.....they said I needed a new cabin filter and the guy had a dirty one in his hand....however when I looked into my car they had not opened the lower glove box to remove mine. They also said that I needed new tires but when I went into the service department to look at mine they suddenly said that I could probably get another season out of them......same thing happened with the same tires three years ago. More

New vehicle purchase My wife and I recently purchased a new Highlander from Guelph Toyota and the experience was incredible. Alex McMillan helped us through the entire pr My wife and I recently purchased a new Highlander from Guelph Toyota and the experience was incredible. Alex McMillan helped us through the entire process. We contacted Alex during the week regarding the specific vehicle that we would like to test drive and Alex let us know the best day to come in. Alex was upfront and honest about everything and he went out of his way to make sure that all of our needs or concerns were met. The entire process with Alex and the entire team at Guelph Toyota was smooth and seamless. If you are shopping for a new vehicle, I would not hesitate to contact Alex at Guelph Toyota. I am completely confident that you will have the same outstanding experience that my wife and I experienced. Thank you More

Very disappointing service and organization I lost a day of work because I had a service scheduled on my car. After waiting for a few minutes, I was told that the service had to be cancelled bec I lost a day of work because I had a service scheduled on my car. After waiting for a few minutes, I was told that the service had to be cancelled because the part I needed for the car had been back ordered. They should have let me know about it instead of making me spend my time and lose a day at work. Also, some of the staff is really rude . From now on I'm taking my car to Toyota Cambridge where looks like they care a bit more about their costumers More

Terrible Experience This is my 6th, lease / purchase through Guelph Toyota, and I have referred countless clientele to the dealership as they have been great to deal with This is my 6th, lease / purchase through Guelph Toyota, and I have referred countless clientele to the dealership as they have been great to deal with for my first 5 transactions. Not so much on the 6th. I was assured I would have full compatibility with my Apple devices through the onboard head unit, and this is not so. At best, I have 50% compatibility, and that's only some of the time. This was the only reason I opted for a more expensive package. The dealership has not responded to any OMVIC or BBB correspondence. As well, I have been passed off to several employees, none with any answers, and No one will return any email or phone correspondence for approximately 5 weeks. I had no choice but to take this online. Terrible, and unethical from a sales and service perspective. No replies in over a month from Ron Stewart (sales manager) and i was completely passed off and never contacted again by Marlyn Palmer, the Sales and Leasing agent i dealt with during the transaction. More