Guelph Toyota

Rude sales manager Even though I always read and rely on reviews, I hardly write one myself. But I have to write this one as it was a really bad experience. Being a Toyo Even though I always read and rely on reviews, I hardly write one myself. But I have to write this one as it was a really bad experience. Being a Toyota employee and a pre determined price, I only had to choose a dealership that was good in customer service and had the vehicle in stock that I wanted to buy. I wanted to buy one from Guelph as I live in Guelph and believe in supporting local business. With a 2015 clearance event, it was hard to find the vehicle that I wanted in stock. Obliviously Guelph didn't have one in stock. Everything was ok until I said that I am going to look at other dealerships in area if they had the vehicle in stock before I pay my deposit to you guys to locate one for me. The minute I said that, Ron, the sales manager there was extremely rude and insulting. I had my family with me and my teenage daughter was shocked by looking at the behavior of this guy. I had a good experience with the sales woman(Tanya I believe) but after I met with this arrogant sales manager, I decided to take my business elsewhere. More

Service Took 6 minutes to change an appointment time because no one from service is answering the phone. Poor customer service. ??Please review this informat Took 6 minutes to change an appointment time because no one from service is answering the phone. Poor customer service. ??Please review this information with your staff. Megan finally did answer the call after being put on gold over 7 times. Very frustrating. More

great car, horrible dealership bought brand new 2014 scion frs and when we went to pick it up it looked like a used car, there was ground in dirt in the back seat, scratches all ove bought brand new 2014 scion frs and when we went to pick it up it looked like a used car, there was ground in dirt in the back seat, scratches all over the car (a couple of them right down to the sheet metal), the hood and trunk were coated in dust and dirt. buying the car was also a hassle with little to no communication between dealership, insurance company and us. when we said we didnt want the car anymore suddenly it was registered in our name without us knowing how or when that happened and no contract had been signed previous. will not be buying another car from that dealership. More

I purchased a new Camry Hybrid through Jamie Sloane in the Scion/Used Car section of Guelph Toyota. Throughout, he was friendly and went the extra distance to ensure that we were happy with the vehicle a the Scion/Used Car section of Guelph Toyota. Throughout, he was friendly and went the extra distance to ensure that we were happy with the vehicle and the purchase experience. Very knowledgable and helpful in answering technical questions about the vehicle. Also, previously purchased a used Sienna from Jamie and was equally impressed with him. More

I stay in Guelph and wanted to make a deal in my City rather than going to Brampton. But the Sales Person "Mike", didn't received me properly nor priced the car . He used www.toyota.ca to estimate the pr rather than going to Brampton. But the Sales Person "Mike", didn't received me properly nor priced the car . He used www.toyota.ca to estimate the price and says this is the final price and expects me to make an offer. If the price in www.toyota.ca is what they want to sell. then why do I want to go to dealer store ? I expect some negotiations and make the offer to complete. By his behavior, I went to Brampton store and bought the the Carolla 2014. Probably because of high sales in the Guelph Toyota Dealer, he didn't care for me. Even for service, I don't want to go their. Thanks, Venkata More

Great experience buying a previously owned car this week. Patrick, the salesperson was accommodating and helpful; the price was fair; the car was prepped beautifully; everyone was helpful in showing me the i Patrick, the salesperson was accommodating and helpful; the price was fair; the car was prepped beautifully; everyone was helpful in showing me the ins and outs of my new car; and when they discovered that the extra tires they thought were for my car turned out not to be, they gave me 4 brand new ones! Great experience. I will be sure to come back and recommend Guelph Toyota to all my friends. More