Guelph Toyota

They always take great care of my 2007 Toyota Sequoia!! 365,000km and counting! Service follows the manufacturer maintenance guide and it keeps my Toyota running strong. 365,000km and counting! Service follows the manufacturer maintenance guide and it keeps my Toyota running strong. More

I booked my car in for brake service and to swap out the tires for winters. W H Y WHY does it take 6 hours ?? Also offered NO shuttle. A week later, I needed an oil change! Message came up on my dash c tires for winters. W H Y WHY does it take 6 hours ?? Also offered NO shuttle. A week later, I needed an oil change! Message came up on my dash computer. Why wasn’t this offered at the time of the other service?? Now, here I am W A I T I N G . . . . this time ?? T H R E E H O U R S …. If I have to book my car in, there should be a mechanic booked in for that too . . . I have N O ideas WHY routine jobs have to take sooo long. Staff were just so unimpressive too … like no enthusiasm or personality. I just had to write a review about this - kind of ridiculous. I LOVE my Toyota Corolla. I do. But this dealership for service really falls under the mark for customer service. I bought my Toyota from Forbes in Waterloo - now they were awesome in ALL departments…I only switched because I live in Guelph. Friends, convenience is NOT everything. More

Do NOT get repairs or wheel alignment, Incompetent, untrustworthy, fraudulant. Not done correctly. Complete scam untrustworthy, fraudulant. Not done correctly. Complete scam More

Staff & management pressured me to buy a vehicle. Bullied me when I needed more time to decide. Walked out and glad I did! Met another woman, same experience. me when I needed more time to decide. Walked out and glad I did! Met another woman, same experience. More

This is definitely a boys club. Girlfriends do not go here! I have never been treated so poorly in my life. My questions were not answered, calls not returned and I was dismissed. Completely wasted my here! I have never been treated so poorly in my life. My questions were not answered, calls not returned and I was dismissed. Completely wasted my time. More

Had my brake line replaced on my 2007 toyota sequoia after losing all the fluid. It was repaired the same day and for a more than reasonable price!! Happy to keep the sequoia rolling!! after losing all the fluid. It was repaired the same day and for a more than reasonable price!! Happy to keep the sequoia rolling!! More

Does not honor city bylaws. Medical mask exempt ignored. Senior force to outside waiting 1 hour in cold and wind. Place not busy inside. No accomodation to situation. BRUTAL. Will NOT GO BACK. Guelph Toyot Senior force to outside waiting 1 hour in cold and wind. Place not busy inside. No accomodation to situation. BRUTAL. Will NOT GO BACK. Guelph Toyota More

I was in to have spark plugs replaced on our 2013 Corolla. Service advisor, Don Lemieux took the time to explain the value of the package that also cleans/flushes the fuel injectors. Concerned that I Corolla. Service advisor, Don Lemieux took the time to explain the value of the package that also cleans/flushes the fuel injectors. Concerned that I was being upsold I hesitated but then thinking it through decided to go ahead. Amazing! Car runs beautifully now. Idle is perfect. Thanks, Don (and Marty) for your advice and work. Work done as requested. Price as quoted. Couldn't ask for more. More

Tyres!I purchased 4 new Michelin Lattitude tyres from Tyres! I purchased 4 new Michelin Lattitude tyres from Guelph Toyota (26th June 2020) for my Highlander. Booking was perfect, called and booked for s Tyres! I purchased 4 new Michelin Lattitude tyres from Guelph Toyota (26th June 2020) for my Highlander. Booking was perfect, called and booked for same day fitting. Driving on the 401 at 120km/h, the vehicle vibrates. Returned the vehicle to the dealer 4 times, and they still couldn't balance the wheels perfectly!!! The vehicle runs perfectly now after having the wheels rebalanced by a tyre dealer in Waterloo. More

Get a second opinion about repairs I took my Prius in. Accepted the fee for an overall check of the vehicle ($120). I knew I needed new tires and an oil change. Was later called by “D I took my Prius in. Accepted the fee for an overall check of the vehicle ($120). I knew I needed new tires and an oil change. Was later called by “Don” that I would need new rotors and brakes on all four. Knowing that I had committed to new tires (3 of 4), an oil change and a wheel alignment, and forking out $1200, I was a little hesitant to do another 1200 to 1400 for a full brake job. I politely turned down the brake repair even though he reported it needed to be done immediately as a rotor was rotted and a pad was ceased. The next day I booked an appointment for a brake job with my trusted mechanic. The day I took it in, he gave me a call back in 20 minutes stating that the brakes were fine,, only half worn and the “rotting” of the rotor was merely rust which is a regular occurrence on vehicles. needless to say, I was seething inside that “the service agent” tried to sell me an unnecessary brake job. After confronting the service department, their chief mechanic took a look at the brakes, admitted it wasn’t needed right away, but rather should be checked at the next service appointment. Then he explained that the reason they put it on the report as needing repairs was that they did not want to see me stranded and to be blamed because of not telling me of the needed repair. Well, it has been over 6 months, my brakes are fine, and you know what?! I have not been stranded due to not doing this repair earlier than needed. The lesson is .... STAY CLEAR OF TOYOTA IN GUELPH FOR ANY REPAIRS. GET A SECOND OPINION FOR ANY REPAIRS THEY STATE ARE NEEDED. I reckon they have been able to do many repairs for many customers who were not aware of their tactics, many repairs that are not necessary or needed at the time. In the end, they did cover the bill my mechanic charged me ... $60. I should have asked for more. More