Guelph Kia

Sales staff were awesome. Drove away happy. I walked into Kia and was greeted by Natasha. She made the process easy and was not pressuring for a sale. I felt comfortable and excited to buy a ca I walked into Kia and was greeted by Natasha. She made the process easy and was not pressuring for a sale. I felt comfortable and excited to buy a car from her. And John made the financing simple. I would recommend this dealership. Friendly and professional. More

Very unprofessional This has to be the worst dealership for customer service. I was in Guelph for a couple of months and had an issue with my car running rough (miss firi This has to be the worst dealership for customer service. I was in Guelph for a couple of months and had an issue with my car running rough (miss firing). I brought my car into Guelph Kia since it was still under warranty. Took three visits before they could find the problem, they needed the engine light on to locate the issue even though the car has had issues of bad coils in the past. They said I needed a new coil and it would be covered under the warranty but said I needed to replace the spark plug at my own expense since it was installed wrong and cause the problem. I had the spark plugs replaced 6 months prior by another Kia dealership. They said the other dealership installed them wrong and installed two different types of plugs. I told Guelph Kia that I didn’t want to replace the spark plug even though it is only $10 then the service manager then came out and said if I didn’t replace the spark plug I can go find another dealership to replace the coil. That really left me with no choice but to replace the spark plug. After receiving the service, I asked for a receipt and the service tech said they don’t give receipts for warranty work. I said I also got a spark plug replaced and want a service record of that, they had to go ask how to print one up. I would rather drive back to Saskatchewan then to deal with this dealership again. More

They won't call me back!! I'm agreeing with all these bad reviews. I've had a very frustrating experience. It's like pulling teeth to get something rectified. My blue tooth d I'm agreeing with all these bad reviews. I've had a very frustrating experience. It's like pulling teeth to get something rectified. My blue tooth does not work and they refuse to return my calls. The last call the owner or manager, Steve, seemed to want to help...but that was over a month ago! I phoned a week ago and still no call back! Wow! More

STAY AWAY FROM THIS DEALERSHIP Had to bring in our 2013 Kia Optima for all the recalls to be fixed that day witch was Thursday the wipers stopped working they told my girlfriend to Had to bring in our 2013 Kia Optima for all the recalls to be fixed that day witch was Thursday the wipers stopped working they told my girlfriend to drive the car there in a snow storm and they would look at it fixed the recalls told us we will have the part in on Saturday and to bring it back not giving her a loaner car made her drive back with no wipers in a snow storm bring the car back Saturday the guy didn’t book us in and the part wasn’t there so Monday rolls around manger said the part came in but couldn’t get the car in it Wednesday so we bought the part from them get home to put it in not even the right part at all I needed the wiper transmission they gave me a wiper crank arm witch the charged me 55 bucks for I called part source and got the hole transmission for the wipers and comes with the wiper crank arm for 80 bucks I don’t work on cars and I installed it myself took me less then a hour by watching YouTube we have had nothing but issues with the car and to have nothing but issues with the dealership manager are rude don’t care about after you have already buy the car the service is horrible I have seen high school shops run better then Kia guelph so Please if you thinking of buying a Kia rethink or test out different dealerships More

Great Kia dealership!!! I purchased my Kia at this location and have had nothing but great service. The sales experience was good and I have never had an issue dealing with I purchased my Kia at this location and have had nothing but great service. The sales experience was good and I have never had an issue dealing with Guelph Kia. Thank you! More

Very Nice Staff!!! Bought a new Kia Sorento from this dealership and the staff was great. Very helpful and answered all my questions. I would return to this store for Bought a new Kia Sorento from this dealership and the staff was great. Very helpful and answered all my questions. I would return to this store for sure. More

My wife and I have been banned from this dealership! We have been customers of Guelph KIA since 2009. We recently purchased a 2017 Sorento and have been extremely pleased with the vehicle However, we We have been customers of Guelph KIA since 2009. We recently purchased a 2017 Sorento and have been extremely pleased with the vehicle However, we recently contacted our salesman to purchase a Soul for our son. He gave us a price which we found a little high and we shopped around. We found a dealership close by that offered the same vehicle for $3000 less. We went back to Guelph KIA and showed them the other offer. The dealer manager refused to discuss the price and advised us to never return to his dealership! Unbelievable! More

Haven't had service yet with this car! Our first Kia Soul was Yellow. The guy who put in our car starter was fired. He messed up our car. To there credit Kia fired him and did everything t Our first Kia Soul was Yellow. The guy who put in our car starter was fired. He messed up our car. To there credit Kia fired him and did everything they could to fix the car. We upgraded to a new 2017 Soul loaded. It's like night and day. This car is Awesome and i have to say we love it!! Worth the extra money to get the blind spot warning! Amazing vehicle, special thanks to John French for making things right for us!! More

Poor Service Booked a level 4 service. Showed up was told the service would be 2 hours. No shuttle, no loaner, no offer of a ride or to take a lot car for a "test" Booked a level 4 service. Showed up was told the service would be 2 hours. No shuttle, no loaner, no offer of a ride or to take a lot car for a "test" drive. Drove in from Waterloo. Who wants to spend 2 hours sitting around on a Friday night. Someone should hav at least told me. I left. More

Shady Negotiated for a car and were on our way to sign the paperwork when the sales person called us to inform us the sales manager had sold the car right o Negotiated for a car and were on our way to sign the paperwork when the sales person called us to inform us the sales manager had sold the car right out from under us. Driving to Husdon's Kia in Listowel. Never will Kia Guelph have any of my business. Shady. More