Guelph Kia

I was very impressed with my service at Kia. My service representative Steve was very accommodating to all my needs and getting my warranty problem solved would definitely take my car back there My service representative Steve was very accommodating to all my needs and getting my warranty problem solved would definitely take my car back there again. More

The service department and team are fantastic, professional and helpful. Always go above and beyond to take care of you as a customer. professional and helpful. Always go above and beyond to take care of you as a customer. More

Great communication between the tech , customer service rep and the client , me. Very helpful staff rep and the client , me. Very helpful staff More

The service was quick and efficient. Staff were friendly and helpful. I was there because of a mistake they had previously made but they went above and beyond to correct the issue. Staff were friendly and helpful. I was there because of a mistake they had previously made but they went above and beyond to correct the issue. More

Great Service. Needs to improve customer service by phone due to many calls did not were answered to ask simple or detailed questions prior service or to book an ap Needs to improve customer service by phone due to many calls did not were answered to ask simple or detailed questions prior service or to book an appointment More

New staff in service department are helpful. I am not happy with the call centre that automatically comes on the phone when you think you are actualy calling the dealership service dept. The cal I am not happy with the call centre that automatically comes on the phone when you think you are actualy calling the dealership service dept. The call centre is not knowledgable is scripted to the point where they cannot answer practical questions. I ref use to book through this service ! On a positive note Paige in service knows her stuff and understands the importance of customer service. More

They made a mistake that cost me a lot of stress and anxiety but they more than resolved it effectively. anxiety but they more than resolved it effectively. More

The service was helpful, informed and courteous. The waiting area was pleasant and the work completed satisfactorily and on time The waiting area was pleasant and the work completed satisfactorily and on time More

Used to be great. Now service is terrible. No communication. Hours and hours of waiting with no explanation. Seem to book everyone in at one time regardless of actual Now service is terrible. No communication. Hours and hours of waiting with no explanation. Seem to book everyone in at one time regardless of actual availability or ability to schedule work properly. 3 star rating only because it used to be good. More

Staff extremely pleasant, knew what was happening with my vehicle and how long the service would take. Nice clean dealership and very organized. One staff member in particular, her name was Paige went out of vehicle and how long the service would take. Nice clean dealership and very organized. One staff member in particular, her name was Paige went out of her way to show me how to work the navigation and entertainment system. More