Guelph Kia

I took my Kia Soul in for a recall of the seat heater. At the time I booked the appointment I was asked if I would require shuttle service. I responded that I did and was told it was booked. When I arrive At the time I booked the appointment I was asked if I would require shuttle service. I responded that I did and was told it was booked. When I arrived at the dealership, the service manager informed me they do not provide shuttle service to Rockwood. I responded that I did not want to go to Rockwood, only down to Costco which is only a few km away. He then said they do not provide shuttle service at all. Why would he say they don't provide shuttle service to Rockwood and then say they don't provide shuttle service at all. I informed him that they had scheduled me for shuttle service when I booked the appointment. The response was, "they don't know what we do down here" or something to that effect. I smelled something and it wasn't roses. After waiting for three hours in the waiting room twiddling my thumbs it was done. upon my return home I checked the website after I returned home and there it was, shuttle service is provided. I went on the chat to ask if shuttle service is provided and was asked what the make and model of my vehicle was. I responded with "you didn't answer my question. When I explained with the above, I was told a manager would contact me. Well, it's been a month and a half and nothing. Would I go back there again...not a chance. If they are not honest to me about shuttle service, what else are they being dishonest about? More

Great dealership. The staff was approachable and very helpful. Took the time to explain and walk through every aspect of the purchase. The staff was approachable and very helpful. Took the time to explain and walk through every aspect of the purchase. More

The service dept was quick to assess what had caused the rear window defrost to stop working. It was a broken wire connection and was repaired with no charge as under warranty and I was able to get back to rear window defrost to stop working. It was a broken wire connection and was repaired with no charge as under warranty and I was able to get back to my day. More

The service personnel have been excellent. They are friendly and helpful, communication is excellent. This last visit they brought my vehicle to me because my knee was sore due to a soft tissu They are friendly and helpful, communication is excellent. This last visit they brought my vehicle to me because my knee was sore due to a soft tissue injury. They provided excellent customer service. More

This dealership works to the owners interest and give good advice or options for complex situations good advice or options for complex situations More

Service dept. very friendly took the car on time called when work done very clean service reception . very friendly took the car on time called when work done very clean service reception . More