Guelph Kia

I’m really disappointed with my experience at this dealership. When I bought my car, I was told that certain work would be done and before I receive. Unfortunately, day of pick up that never happened. dealership. When I bought my car, I was told that certain work would be done and before I receive. Unfortunately, day of pick up that never happened. They said they will let me know and schedule a day for it. sadly, no calls, no updates, and when I tried following up, it felt like I was the one chasing them for answers on something they promised to handle. It’s frustrating to be left in the dark, especially when you’re trusting a dealership to be upfront and communicative. A simple phone call or update would have made a big difference. I expected more professionalism and better customer service. As it stands, I wouldn’t recommend this place based on my experience. Don’t buy car from them :there was no oil change sticker :coolant level so low warning sign came on :tire was damage Brake shoes Parking kit More

Generally service is friendly and helpful. The waiting times are reasonable for those of us that need to wait for service. The waiting times are reasonable for those of us that need to wait for service. More

Arrived on time. Taken in and was told it would take about an hour. That’s exactly when it was ready. Taken in and was told it would take about an hour. That’s exactly when it was ready. More

I am very happy with Guelph Kia. They are very friendly, knowledgeable and helpful. I’ve been going there since I returned from BC and have nothing bad to say about the service I ha They are very friendly, knowledgeable and helpful. I’ve been going there since I returned from BC and have nothing bad to say about the service I have received there!! More

Good service experience as the team at Guelph KIA diagnosed and resolved a warranty issue with my hybrid system over 2 appointments. Time estimations were accurate and they kept me informed along the diagnosed and resolved a warranty issue with my hybrid system over 2 appointments. Time estimations were accurate and they kept me informed along the way! More

The service staff are very friendly, they provide pictures with your estimates and pick up is easy and quick pictures with your estimates and pick up is easy and quick More

Quick service at dealership. But when contacted about an issue 2 hours later the person taking the call did not listen well and talked over my conversation But when contacted about an issue 2 hours later the person taking the call did not listen well and talked over my conversation More

I found that the offer that they presented was very fair. The personnel we delt with were very knowledgeable,informative and kind. The personnel we delt with were very knowledgeable,informative and kind. More

Now, they have a new service advisor that don't give service package that is not neccessary, She just let me chose package i want and needed. Good job Guelph Kia.. service package that is not neccessary, She just let me chose package i want and needed. Good job Guelph Kia.. More

Mike, Jason and Eric was very professional and polite. They were very patient with the whole process. World class service!! They were very patient with the whole process. World class service!! More