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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,189 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,189 reviews

January 19, 2025

Very pleased with the reception I got when I arrived and kept informed of progress which was fast and efficient More

by gvswitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Berzniuk
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Jan 21, 2025 -

Grande Prairie Volkswagen responded

Hi gvswitzer, Thank you for the kind review! We're glad to hear that you appreciate the friendly welcome and efficient service you received. We strive to keep our customers informed throughout the service process and complete the work quickly without compromising quality. We'll be sure to share your compliments with Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 14, 2025

The staff there are always friendly and approachable. They are knowledgeable and quick. Thank you it was great experience. More

by Juliaoh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Jan 17, 2025 -

Grande Prairie Volkswagen responded

Hi Julia, Thank you for the kind review! We're glad to hear that you appreciate the friendly and approachable atmosphere at our dealership. We strive to provide efficient and knowledgeable service to all our customers. We'll be sure to share your compliments with Mickaela and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 14, 2025

They are usually good. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. More

by normajeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Grande Prairie Volkswagen responded

Hi Normajeen, Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you usually have a good experience with our service department. However, we apologize for the inconvenience caused by the loose caps after your recent oil change. We will address this with our service team to ensure they are following all proper procedures to prevent this from happening again. We value your business and appreciate you bringing this to our attention. Sincerely, The Grande Prairie Volkswagen Team

January 13, 2025

I have had very good service from all of the departments. I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always a More

by Kim1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Berzniuk
Report | Print
Jan 16, 2025 -

Grande Prairie Volkswagen responded

Hi Kim, Thank you for the kind review! We're glad to hear that you appreciate the service you've received from all our departments, including the loaner vehicle service. We understand that being without a car can be inconvenient, especially when traveling from a distance, and we strive to make the process as smooth and convenient as possible. We'll be sure to share your compliments with Angela and the rest of our team. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 10, 2025

They are great to deal with. ..always answer any questions I may have or any issues they solve it More

by hollybrodhagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Jan 11, 2025 -

Grande Prairie Volkswagen responded

Hi Holly, Thank you for the kind review! We're glad to hear that you appreciate our service and problem-solving skills. We strive to answer all your questions and resolve any issues efficiently. We'll be sure to share your compliments with Sam, Kaitlyn, and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 10, 2025

Excellent service as always. Appreciate the care given and the washed vehicle. Thanks for everything More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Jan 11, 2025 -

Grande Prairie Volkswagen responded

Hi Rick, Thank you for the kind review! We're glad to hear that you appreciate the care and attention to detail we provide during your service visits, including the complimentary car wash. We strive to make your experience as pleasant and convenient as possible. We'll be sure to share your compliments with Bryan, Mickaela, and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 10, 2025

Answered the phone quickly, booked an appointment quickly, provided a Shuttle, fair price and provided excellent information on my next set of tires. More

by KirkFowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Grande Prairie Volkswagen responded

Hi Kirk, Thank you for the kind review! We're glad to hear that you appreciate the efficiency and helpfulness of our service team, including Kaitlyn and our shuttle service. We strive to make your experience as pleasant and convenient as possible. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 09, 2025

They did an amazing job at finding me a loaner vehicle and ensuring my own car was oil changed and road worthy this time around More

by Golda David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Jan 10, 2025 -

Grande Prairie Volkswagen responded

Hi Golda, Thank you for the kind review! We're glad to hear that we were able to find you a loaner vehicle and that you appreciate the service you received. We understand that being without a car can be inconvenient, and we strive to make the process as smooth and convenient as possible. We'll be sure to share your compliments with Paige and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 07, 2025

Very courteous and friendly staff in the service department. It was a pleasant experience from start to finish. More

by donaldwold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Grande Prairie Volkswagen responded

Hi donaldwolx, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you had such a positive experience with our service team. We'll be sure to share your compliments with Mickaela. We appreciate your business! Sincerely, The Grande Prairie Volkswagen Team

January 03, 2025

I recently purchased a new vehicle, and I couldn’t be happier with my experience! Sarah, my salesperson, was incredibly friendly, helpful, and made the whole process smooth and enjoyable. She took the ti More

by Savannah Van Duzen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Taylor
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Jan 10, 2025 -

Grande Prairie Volkswagen responded

Hi Savannah, Thank you so much for the kind words and the fantastic review! We're so glad to hear that Sarah made your car buying experience so enjoyable. We will be sure to pass along your compliments to her, Michael, Teri, and Sarah. We're excited you love your new Tiguan! We appreciate your business and your recommendation. Sincerely, The Grande Prairie Volkswagen Team

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