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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,194 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,194 reviews

January 31, 2025

Great atmosphere here, super friendly and attentive staff eager to help! Very happy with my decision to buy at grande prairie Volkswagen More

by brittany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Brittany, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you had such a positive experience with our friendly and attentive staff. We'll be sure to share your compliments with Chloe and Logan. We appreciate your business and hope you enjoy your new car! Sincerely, The Grande Prairie Volkswagen Team

January 29, 2025

Salesperson very good. I found the financial department a bit pushy trying to get extended this and that sold. My thought is VW should be confident enough in their product More

by Don
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teri Lorenzen
1.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Grande Prairie Volkswagen responded

Hi Don, Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our salesperson. However, we are sorry to learn about your concerns regarding the finance department. We understand that feeling pressured to purchase additional products or services can be frustrating. We appreciate you bringing this to our attention and will be addressing it with our finance team to ensure they are providing all the necessary information and options without making customers feel pressured. We value your feedback and strive to make the car-buying experience as comfortable and transparent as possible. Sincerely, The Grande Prairie Volkswagen Team

January 28, 2025

My vehicle was in December 2 to have the top half of my engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submittin More

by krystalcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Apr 18, 2025 -

Grande Prairie Volkswagen responded

Dear krystalcook, thank you for bringing your experience forward. I wanted to touch base to ensure your recent complimentary oil change service met your expectations. It is our understanding that you spoke with the service manager at the end of January and received all the requested paperwork and information. We appreciate your business and hope to continue to earn your patronage.

January 24, 2025

Very friendly and welcoming staff. Made sure we were well looked after. Seemed eager to please. More

by Len
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Grande Prairie Volkswagen responded

Hi Len, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you felt so welcomed by our friendly staff and that they were eager to ensure you were well taken care of. We'll be sure to share your compliments with Shawn, Paige, Kaitlyn, and Teri. We appreciate your business and hope to see you again soon! Sincerely, The Grande Prairie Volkswagen Team

January 21, 2025

Friendly staff, knowledgeable and great shuttle driver. VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! More

by lyn.caldwell37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hartley McCutcheon, Angela Berzniuk
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Jan 22, 2025 -

Grande Prairie Volkswagen responded

Hi Lyn, Thank you for the kind review! We're glad to hear that you appreciate the friendly and knowledgeable staff, our shuttle service, and the amenities we offer. We strive to go above and beyond for our customers and make their experience as pleasant as possible. We'll be sure to share your compliments with Hartley and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 19, 2025

Very pleased with the reception I got when I arrived and kept informed of progress which was fast and efficient More

by gvswitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Berzniuk
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Jan 21, 2025 -

Grande Prairie Volkswagen responded

Hi gvswitzer, Thank you for the kind review! We're glad to hear that you appreciate the friendly welcome and efficient service you received. We strive to keep our customers informed throughout the service process and complete the work quickly without compromising quality. We'll be sure to share your compliments with Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 14, 2025

The staff there are always friendly and approachable. They are knowledgeable and quick. Thank you it was great experience. More

by Juliaoh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
Report | Print
Jan 17, 2025 -

Grande Prairie Volkswagen responded

Hi Julia, Thank you for the kind review! We're glad to hear that you appreciate the friendly and approachable atmosphere at our dealership. We strive to provide efficient and knowledgeable service to all our customers. We'll be sure to share your compliments with Mickaela and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 14, 2025

They are usually good. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. More

by normajeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Grande Prairie Volkswagen responded

Hi Normajeen, Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you usually have a good experience with our service department. However, we apologize for the inconvenience caused by the loose caps after your recent oil change. We will address this with our service team to ensure they are following all proper procedures to prevent this from happening again. We value your business and appreciate you bringing this to our attention. Sincerely, The Grande Prairie Volkswagen Team

January 13, 2025

I have had very good service from all of the departments. I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always a More

by Kim1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Berzniuk
Report | Print
Jan 16, 2025 -

Grande Prairie Volkswagen responded

Hi Kim, Thank you for the kind review! We're glad to hear that you appreciate the service you've received from all our departments, including the loaner vehicle service. We understand that being without a car can be inconvenient, especially when traveling from a distance, and we strive to make the process as smooth and convenient as possible. We'll be sure to share your compliments with Angela and the rest of our team. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

January 10, 2025

Answered the phone quickly, booked an appointment quickly, provided a Shuttle, fair price and provided excellent information on my next set of tires. More

by KirkFowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Grande Prairie Volkswagen responded

Hi Kirk, Thank you for the kind review! We're glad to hear that you appreciate the efficiency and helpfulness of our service team, including Kaitlyn and our shuttle service. We strive to make your experience as pleasant and convenient as possible. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

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