Mickaela Ward

Grande Prairie Volkswagen responded

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait two weeks for an appointment and leave without a repair completed. We’d like to provide some clarity around what occurred. While it may have seemed that the issue was simply a bulb replacement, our process requires that we first properly diagnose the concern, provide an accurate quote, and receive authorization for both the part and installation before ordering any components. Without that prior diagnosis and approval—or a prepayment request for a specific part—we’re unable to order parts in advance, as we cannot assume the exact repair needed. That said, we recognize that this was not clearly communicated ahead of your visit, and we understand how that led to unmet expectations. We apologize for the inconvenience and frustration this caused. Our Service Manager has asked that you contact him directly moving forward, and he would be more than happy to assist you personally to ensure your concern is addressed as efficiently as possible. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.

Grande Prairie Volkswagen responded

We understand how frustrating and concerning it must have been to be told that everything was functioning properly, only to experience further technical problems shortly afterward, especially with the SOS system and alarm-related damage to your vehicle. We also apologize for the confusion regarding window replacement services and for the inconvenience this caused. This is not the level of care or communication we aim to provide, and we take your feedback seriously. Your comments regarding the diagnostic process and the information you received from our team will be reviewed internally so we can address these concerns and improve our service moving forward. We appreciate you bringing this to our attention and regret that your experience did not reflect the standards we strive to uphold. Our service manager, Kevin MacKenzie would welcome the opportunity to further discuss this with you to turn your experience around. kmackenzie@gpvw.ca (587) 803-8307

Grande Prairie Volkswagen responded

We apologize for any inconvenience you experienced during your service appointment. We strive to provide prompt and efficient service and will address this delay with our team. Thank you for bringing this to our attention.

Grande Prairie Volkswagen responded

Thank you for your wonderful review! We are thrilled to hear that you received excellent service and were made to feel welcomed by our friendly and efficient team. We are always here to quickly fix and service your car with a smile. We appreciate your business and hope to see you again soon!

Grande Prairie Volkswagen responded

Thank you so much for your kind words! We always strive to provide a friendly and professional experience for our customers. It's great to hear that you were happy with your decision to purchase from us and we appreciate your recommendation. Enjoy your new vehicle! #HappyCustomers #GreatService

Grande Prairie Volkswagen responded

Thank you for your kind words! We strive to provide exceptional service and a welcoming atmosphere for our customers. We're glad you had a great experience working with our team. We appreciate your support!

Grande Prairie Volkswagen responded

We sincerely apologize for the delay in servicing your vehicle. At our business, customer satisfaction is our top priority and we are sorry for any inconvenience this may have caused you. We will work to ensure this does not happen again in the future. Thank you for bringing this to our attention.

Grande Prairie Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team works hard to provide excellent service and we're happy to hear that you were satisfied with the shuttle ride, early completion, and quick pick up. We appreciate your continued support and look forward to serving you again in the future!

Grande Prairie Volkswagen responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and that our pricing left you feeling disappointed. That is never the impression we want to leave with our customers. At Grande Prairie Volkswagen, we strive to be transparent with our pricing and ensure that all work is completed to the highest standard. We understand how important it is for our customers to feel confident in the value of the service they receive, and it’s clear we fell short for you. We would appreciate the opportunity to review your invoice and discuss your concerns in more detail so we can address them properly. If you’re open to it, please contact the service manager directly at gbrown@gpvw.ca, and we will do our best to make this right. Thank you again for bringing this to our attention. Your feedback helps us improve.