Mickaela Ward | Page 2

The service department is great and easy to deal with. They get to know me and my vehicle personally They get to know me and my vehicle personally More

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We had a great experience on our last visit to the dealership for our warranty work on our Atlas cross sport. dealership for our warranty work on our Atlas cross sport. More

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Non-trustworthy. All good employees are no longer there. When we had issues they weren’t dealt with properly. All good employees are no longer there. When we had issues they weren’t dealt with properly. More

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I had my tires changed recently. The staff there was careful about meeting my needs and providing me what I needed. It took awhile because they had to source a tire from outside the The staff there was careful about meeting my needs and providing me what I needed. It took awhile because they had to source a tire from outside the dealership to match the other ones but they were very communicative and helpful. More

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I am very disappointed with my recent service experience. I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, bu I originally brought my vehicle in for a routine oil change, at which time the dealership recommended replacing the struts. I authorized the work, but immediately after picking up my car I noticed a new popping noise from the suspension — an issue that wasn’t present before. This began a long chain of problems: • The car had to be returned multiple times. • The dealership damaged my brake line during a repair. • The CV axle was also damaged in the process, and instead of being replaced with a Volkswagen OEM part, the dealership installed a budget aftermarket part (NAPA) without informing me. • That part later failed, requiring the foreman to step in and finally replace it with a proper OEM part. • Ultimately, I was without my car for an extended period, relying on loaners, while issues caused by the shop were corrected. While the service advisors communicated politely and the dealership covered the repair costs, the quality of workmanship, lack of proper inspection before releasing the vehicle, and the decision to install non-OEM parts without my knowledge or consent are unacceptable — especially from a Volkswagen dealership. At the end of this process, I expressed my desire to discuss the situation with the General Manager. I was told I would receive a call, but I have yet to hear from them. This lack of follow-through has further eroded my confidence in this dealership’s accountability. I have always brought my vehicle here for service and would prefer to continue doing so, but this experience has caused me to lose confidence in the shop’s standards and oversight. I hope Volkswagen Canada reviews this situation carefully, as customers should be able to trust that their vehicle will be repaired correctly with genuine parts the first time. More

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GP Volkswagen has an amazing service department. They are fast, friendly and explain all the work they have done or feel they need to do with a clear breakdown of costs. They are fast, friendly and explain all the work they have done or feel they need to do with a clear breakdown of costs. More

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Currently own my 4th VW and 3rd Tiguan. The folks at Grande Prairie Volkswagen have taken great care of me and my vehicles over the years. The service is always fast and friendly. Thanks! The folks at Grande Prairie Volkswagen have taken great care of me and my vehicles over the years. The service is always fast and friendly. Thanks! More

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When entering the dealership for a service, I was promptly greeted and recognized from my purchase a year ago! Wow! Impressed!! promptly greeted and recognized from my purchase a year ago! Wow! Impressed!! More

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Horrible service side management, I had Grand Prairie Volkswagen diagnose a problem with my car. The quote for the work and labor and parts was too high. Which I then opted to take it to a performance sh Volkswagen diagnose a problem with my car. The quote for the work and labor and parts was too high. Which I then opted to take it to a performance shop. I asked ahead of time for them to place the car in a convenient area for me to load it onto a trailer. When I arrived with my pickup truck and trailer to tow the car It was shoved in the back corner of the lot in a very tight area and I had to move the car by hand into a different area in order to even get close enough to get it on the trailer. More

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The staff and service manager went above and beyond to make things right when they were wrong and did a custom clean inside and out! Can’t say enough good things about GP Volkswagen! They have my vote o make things right when they were wrong and did a custom clean inside and out! Can’t say enough good things about GP Volkswagen! They have my vote of confidence! More

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