Jessica Gilchrist

Grande Prairie Volkswagen responded

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait two weeks for an appointment and leave without a repair completed. We’d like to provide some clarity around what occurred. While it may have seemed that the issue was simply a bulb replacement, our process requires that we first properly diagnose the concern, provide an accurate quote, and receive authorization for both the part and installation before ordering any components. Without that prior diagnosis and approval—or a prepayment request for a specific part—we’re unable to order parts in advance, as we cannot assume the exact repair needed. That said, we recognize that this was not clearly communicated ahead of your visit, and we understand how that led to unmet expectations. We apologize for the inconvenience and frustration this caused. Our Service Manager has asked that you contact him directly moving forward, and he would be more than happy to assist you personally to ensure your concern is addressed as efficiently as possible. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.

Grande Prairie Volkswagen responded

We're thrilled to hear that you had an excellent experience at our business! Our team strives to provide top-notch customer service and we're glad that you were satisfied with our shuttle service as well. Thank you for your kind words!

Grande Prairie Volkswagen responded

Thank you for your wonderful review! We are thrilled to hear that you received excellent service and were made to feel welcomed by our friendly and efficient team. We are always here to quickly fix and service your car with a smile. We appreciate your business and hope to see you again soon!

Grande Prairie Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Our team works hard to provide excellent service and we're happy to hear that you were satisfied with the shuttle ride, early completion, and quick pick up. We appreciate your continued support and look forward to serving you again in the future!

Grande Prairie Volkswagen responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and that our pricing left you feeling disappointed. That is never the impression we want to leave with our customers. At Grande Prairie Volkswagen, we strive to be transparent with our pricing and ensure that all work is completed to the highest standard. We understand how important it is for our customers to feel confident in the value of the service they receive, and it’s clear we fell short for you. We would appreciate the opportunity to review your invoice and discuss your concerns in more detail so we can address them properly. If you’re open to it, please contact the service manager directly at gbrown@gpvw.ca, and we will do our best to make this right. Thank you again for bringing this to our attention. Your feedback helps us improve.

Grande Prairie Volkswagen responded

Thank you for your kind words! Personalized service is what we strive for and we are delighted to hear that we have met your expectations. We look forward to providing excellent service for you and your vehicle in the future. #HappyCustomers #PersonalizedService

Grande Prairie Volkswagen responded

Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our dealership during your warranty work on your Atlas cross sport. We always strive to provide the best service to our customers.

Grande Prairie Volkswagen responded

We’re very sorry to hear about your recent experience trying to schedule a service appointment. Your feedback is extremely important to us, and we regret that our process caused you frustration. This is not the level of service we strive to provide. Please contact the service manager directly at gbrown@gpvw.ca so we can assist you personally and work toward a better experience going forward. Thank you for bringing this to our attention — your input helps us improve.