Jessica Gilchrist | Page 6

Grande Prairie Volkswagen responded

Hi Jackjanzen52, Thank you for your review! We're glad to hear that you had an excellent and timely service experience with our team. We appreciate your kind words about our staff and, of course, the coffee machine – a great cup of coffee makes everything better! We look forward to welcoming you back for future visits. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi t.mos, Thank you for sharing your positive feedback! We're so glad to hear you had a great service experience with us and that our team, including Jessica, was able to accommodate your needs. Ensuring convenience and excellent service is always our priority. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Donnamarienv, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the extended wait time during your recent service visit. We understand that waiting 7 hours for service, especially when traveling from out of town, is unacceptable. We appreciate you bringing this to our attention. We will be reviewing our scheduling and service processes to minimize such delays in the future. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team