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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,189 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,189 reviews

February 05, 2025

I had a great service experience, they even let me drop my car off early More

by t.mos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Grande Prairie Volkswagen responded

Hi t.mos, Thank you for sharing your positive feedback! We're so glad to hear you had a great service experience with us and that our team, including Jessica, was able to accommodate your needs. Ensuring convenience and excellent service is always our priority. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help! Best regards, The Grande Prairie Volkswagen Team

February 03, 2025

Came from ft st john part was not in did work to other issues 3 hrs work at most and we waited over 7 hours More

by Donnamarienv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Gilchrist
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2025 -

Grande Prairie Volkswagen responded

Hi Donnamarienv, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the extended wait time during your recent service visit. We understand that waiting 7 hours for service, especially when traveling from out of town, is unacceptable. We appreciate you bringing this to our attention. We will be reviewing our scheduling and service processes to minimize such delays in the future. Sincerely, The Grande Prairie Volkswagen Team

February 02, 2025

I have been dealing with GP VW since Dec. 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team

February 01, 2025

Service and staff were wonderful. They were able to help me with my flat tire quickly and efficiently. More

by Melanie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Melanie, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that our service and staff were wonderful and that we were able to help you with your flat tire quickly and efficiently. We'll be sure to share your compliments with Paige, Bryan, Kaitlyn, and Angela. We appreciate your business! Sincerely, The Grande Prairie Volkswagen Team

February 01, 2025

chloe is so helpful and full of knowledge when i purchase will for sure be going there More

by belinda
Recommend Dealer
Yes
Employees Worked With
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Belinda, Thank you so much for the kind words and recommendation! We're thrilled to hear that Chloe was so helpful and knowledgeable during your visit. We'll be sure to pass along your compliments; she'll be delighted to hear it! We appreciate your business and look forward to assisting you with your future car purchase! Sincerely, The Grande Prairie Volkswagen Team

January 31, 2025

Great atmosphere here, super friendly and attentive staff eager to help! Very happy with my decision to buy at grande prairie Volkswagen More

by brittany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Brittany, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you had such a positive experience with our friendly and attentive staff. We'll be sure to share your compliments with Chloe and Logan. We appreciate your business and hope you enjoy your new car! Sincerely, The Grande Prairie Volkswagen Team

January 29, 2025

Salesperson very good. I found the financial department a bit pushy trying to get extended this and that sold. My thought is VW should be confident enough in their product More

by Don
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teri Lorenzen
1.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2025 -

Grande Prairie Volkswagen responded

Hi Don, Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our salesperson. However, we are sorry to learn about your concerns regarding the finance department. We understand that feeling pressured to purchase additional products or services can be frustrating. We appreciate you bringing this to our attention and will be addressing it with our finance team to ensure they are providing all the necessary information and options without making customers feel pressured. We value your feedback and strive to make the car-buying experience as comfortable and transparent as possible. Sincerely, The Grande Prairie Volkswagen Team

January 28, 2025

My vehicle was in December 2 to have the top half of my engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submittin More

by krystalcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Apr 18, 2025 -

Grande Prairie Volkswagen responded

Dear krystalcook, thank you for bringing your experience forward. I wanted to touch base to ensure your recent complimentary oil change service met your expectations. It is our understanding that you spoke with the service manager at the end of January and received all the requested paperwork and information. We appreciate your business and hope to continue to earn your patronage.

January 24, 2025

Very friendly and welcoming staff. Made sure we were well looked after. Seemed eager to please. More

by Len
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Grande Prairie Volkswagen responded

Hi Len, Thank you so much for the kind words and the fantastic review! We're thrilled to hear you felt so welcomed by our friendly staff and that they were eager to ensure you were well taken care of. We'll be sure to share your compliments with Shawn, Paige, Kaitlyn, and Teri. We appreciate your business and hope to see you again soon! Sincerely, The Grande Prairie Volkswagen Team

January 21, 2025

Friendly staff, knowledgeable and great shuttle driver. VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! More

by lyn.caldwell37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hartley McCutcheon, Angela Berzniuk
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Jan 22, 2025 -

Grande Prairie Volkswagen responded

Hi Lyn, Thank you for the kind review! We're glad to hear that you appreciate the friendly and knowledgeable staff, our shuttle service, and the amenities we offer. We strive to go above and beyond for our customers and make their experience as pleasant as possible. We'll be sure to share your compliments with Hartley and Angela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

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