Go Richmond Chrysler

Transmission Warranty Issue May 27th, 2016 I purchased a 2014 Dodge Ram 3500 Longhorn with ( 67,035 kilometres ) from Varsity Chrysler in Calgary, Upon driving the vehicle back May 27th, 2016 I purchased a 2014 Dodge Ram 3500 Longhorn with ( 67,035 kilometres ) from Varsity Chrysler in Calgary, Upon driving the vehicle back to BC the Transmission started to slip. I phoned Varsity Chrysler explained the situation, They told me to bring it to their partner store "Richmond Chrysler". After Diagnosing, Richmond Chrysler stated the transmission needed to be overhauled, ( June 15th, 2016 ). The invoice was for $3,972.69. We agreed to a settlement of $1000 on my behalf and the remaining to be covered by Varsity Chrysler as the vehicle was not warrantied due to the fact the emissions had been deleted. However, It was determined the problem was pre existing before the time of purchase. The invoice from Columbia Chrysler which I have indicates that " Aftermarket PCM Controller Installed/Been Using, DPF System Removed". I confirmed with the service manager ( Bob Macdonald ) before leaving Richmond Chrysler of what guarantee I have with the "Rebuilt Transmission " from them. He informed me I had a 2 Year Warranty/Unlimited Kilometer's. May 16th, 2017 I phoned Richmond Chrysler informing them of the same issue once again of the transmission slipping. I asked the service consultant Matthew that before I bring this truck down to Richmond do i have warranty. He confirmed that I do in fact have warranty. He open my file from a Year ago and confirmed that this issue would be covered by the warranty. I brought the vehicle to the dealership, I had to pay for a rental vehicle myself. Not a problem. 3 Days Later I get a call from Matthew stating that I do not have warranty, They will not cover the Transmission and Serve me with a bill for $158 for diagnosing. I refused to pay this as before making the appointment I was assured that this would be under warranty. Now I am out $210 For a rental vehicle, $158 For Diagnosing, And a $4000 Transmission. The truck came back in the same codition as it was 1 Year ago with current odometer reading of 113,897 kms. All of which are within requirements. I am asking for Richmond Chrysler to Honour their warranty and rebuild my transmission. I have forwarded this complaint to VSA & Better Business Bureau More

Thanks a whole bunch Just purchased my first used car in 10 years. Everyone I dealt with were fantastic, helpful and professional and honest. Would not hesitate in recom Just purchased my first used car in 10 years. Everyone I dealt with were fantastic, helpful and professional and honest. Would not hesitate in recommending to family and friend. Thanks to Danny, Tyler, Randy, Niki and Mike More

“Highly recommended” Marius B We were looking for a truck, Jordan in finance quickly and efficiently handled our finances. Arnold in sales were equally helpful and within a day we We were looking for a truck, Jordan in finance quickly and efficiently handled our finances. Arnold in sales were equally helpful and within a day we were set in a used truck. The truck ad a mechanical failure, however the service from reception to parts and mechanics, managers and sales exceeded all expectations. Not only was the issue rectified, the inspection was redone at no additional cost. Thank you for a true customer experience. More

Excellent Service Bought a brand new Ram 3500 in July 2016 Brought my truck in for Its first Service I dealt with Justin in Service and he was Phenomenal! I have de Bought a brand new Ram 3500 in July 2016 Brought my truck in for Its first Service I dealt with Justin in Service and he was Phenomenal! I have dealt with a lot of Service people over the years at different dealerships, and Justin is First class!! Attention to.detail and addressing all concerns were top of the list with Justin. I was even recommended things that I did not think of. A big Thank You to Justin and Richmond Chrysler. I will definatley be recommending this Dealership to Friends and Family for.new car purchase and service. More

Excellent Service We went twice to this dealership on Saturday Dec. 3rd. In the morning I met with Jordan, who reviewed our financials and put me in contact with Rick, We went twice to this dealership on Saturday Dec. 3rd. In the morning I met with Jordan, who reviewed our financials and put me in contact with Rick, with whom I tested two cars. Both Rick and Jordan were receptive to our needs and very accommodating. I returned with my wife later in the day and we ended up driving home in a new car. Rick and Jordan stayed after closing hours to finish the basic paperwork and we returned on Monday after transferring our insurance from our provider to complete the rest of the documentation, again late in the day. Rick was very knowledgeable and helpful during the process. We felt no pressure for making a sale but instead he was attentive to our needs and interests. A plus was to find that he speaks Spanish and lived in Latin America, so there was a common ground to kick off a conversation. Overall we were very impressed by the level of professionalism we witnessed from both Rick and Jordan, showing a level of attention leading to a very good deal we couldn't find in other dealerships we visited during last week. I would definitely recommend this dealership and Rick in particular if you are looking for a professional, no-pressure car buying experience. Ricardo and Betty More

Excellent Service! Visited the dealership on Saturday since the tire light was on and I did not have an appointment. Was very busy at the time but Sadie took the time to Visited the dealership on Saturday since the tire light was on and I did not have an appointment. Was very busy at the time but Sadie took the time to come and fill air into the driver side tire. Was then told to drive around for a bit to see if the light would go off and if it didn't to come back again, but it did turn off. So glad that Sadie was there to help with her great customer service! Thanks a lot Sadie! More

Customer Review I find Sadie the Shuttle driver excellent in her services and personality and certainly would recommend her in my future visits at this dealership I find Sadie the Shuttle driver excellent in her services and personality and certainly would recommend her in my future visits at this dealership Very delightful experience. More

Great service Great Service from Moses, Bob and Sadie! Sadie always gets me where I need to be and on time. Very personable. Likewise for Bill and his team at the B Great Service from Moses, Bob and Sadie! Sadie always gets me where I need to be and on time. Very personable. Likewise for Bill and his team at the Body Shop. More

"VERY HAPPY!!!".. Thank you ever so much, Justin Chiang, Rick, Robert and Bob! Will recommend your dealership! Thanks for your expertise, cordiality and "GREAT" sens Thank you ever so much, Justin Chiang, Rick, Robert and Bob! Will recommend your dealership! Thanks for your expertise, cordiality and "GREAT" sense of humour! More

Excellent Service Very pleased with the level of service provided, the transport shuttle is a great convenience and Sadie Young (shuttle driver) is a pleasure to deal w Very pleased with the level of service provided, the transport shuttle is a great convenience and Sadie Young (shuttle driver) is a pleasure to deal with. More