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Go Richmond Chrysler
Richmond, BC
167 Reviews
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167 Reviews of Go Richmond Chrysler
July 09, 2017
My review of RCDJ Excellent customer service, Danny Mouro was very helpful and understanding. Took his time to satisfy our needs, We are repeat customers because of the Excellent customer service, Danny Mouro was very helpful and understanding. Took his time to satisfy our needs, We are repeat customers because of the exceptional service. We are looking forward to coming back, our previous purchase was a Dodge Charger 2013 which we are very happy with. Thank you Danny! More
by Ritas
Employees Worked With
Danny Mouro
June 17, 2017
Very Poor Sales Experience - They misrepresented the vehicle I had a very poor experience with the sales managers at Richmond Chrysler Dodge Jeep. The short storey is that the vehicle I drove 3 hours round trip I had a very poor experience with the sales managers at Richmond Chrysler Dodge Jeep. The short storey is that the vehicle I drove 3 hours round trip to see was not what was explained to me, and they backed out of doing a deal after I spent 3 hours there going over the vehicle and it’s many shortcomings compared to what they stated it was and its condition, including having accident damage, which I had expressly asked about before hand. As a result, I do not feel the management team at the dealership is trust worthy, and would recommend that people take their business elsewhere. The full story: After contacting them about an ad for a used truck they ran, and speaking a the salesman who told that he guaranteed the trip from Chilliwack to Richmond (about 3 hours round tirp) to see the truck would be well worth my time, I decided it was worth looking at. On the call I had asked about the condition of the vehicle, if there were any things that needed attention and if there were any accidents on record. I was told the truck was very clean, no accidents or declarations and that it needed 2 new tires and brakes, which they would be doing before selling the vehicle. Once I arrived at the dealer it turned out the truck was used as a work truck, so not as clean as it was made out to be, but ok, it was still a nice enough truck for the price. It did have holes drilled in the bed rails for a rack that had been removed, and damage to the cab from the rack. This is something that could have easily been explained on the phone and shown in detailed pictures. They had sent me quick snap shots the day before, but did not detail any of the the damage in those pictures. I then took it for a test drive and it ran very rough. Once I got back to the dealership, I was told that the truck needed more work than I was told on the phone - gaskets needed replacing, and that a cylinder was “dead” in the trucks Hemi engine, but that they would fix that before selling it. Ok, again not as it was portrayed ahead of time, but they were not out right trying to hide it, just not being up front about things.. I twas then shown the carfax report, which revealed that there were two declarations on the vehicle.. a $2200 glass repair and a $4000+ front corner accident. There is no excuse for not having been up front about these before telling me I really needed to drive 3 hours to see this fantastic, clean truck. After all of this I still felt there was value in the vehicle and that it fit my needs so I said lets work out a deal. The salesman then went to the manager to go over things and came back saying that, “This was not the truck for me” and that they would not be doing the repairs listed that they had shown me. I asked to speak to the manager, who confirmed he knew who I from my inquiries about the truck via phone and email the day before. He said they would not fix the truck as they had said. So after investing 6 hours + research time I was basically shut down. The dealer had multiple opportunities the day before, and the day of my visit, to tell me they didn’t want to sell the truck. They chose not too, I really think they had hoped I would like another truck they showed me, which I think is fairly close to bait and switch. Their shop rate is about $135 an hour as I understand it from our conversation about repairs. So I’ll now ask the dealer: Is it ok if I send you an invoice for 6 hours of my time that you can pay, so I can at least get something out of my wasted trip and time? But I think we all know what their answer to that will be! My recommendation to people: Find a different dealer than Richmond Chrysler Dodge Jeep to do business with, because that is not the right way to treat a potential client, or represent a vehicle or brand at all. More
by TD
Employees Worked With
Not picking out any one in particular, it was a failure on multiple points
June 14, 2017
Beware, Dealership is dishonest with Warranty We bought a new 2013 dodge dart on July 26, 2014, and were given the information that the Warranty would start from the time we drove out the lot. Wel We bought a new 2013 dodge dart on July 26, 2014, and were given the information that the Warranty would start from the time we drove out the lot. Well, we took our car in for some warranty work on June 13, 2017, only to find out that the Warranty was back dated to June 05, 2017. This date was confirmed by Fiat Chrysler's head office. On that date we were not even considering a vehicle purchase. I contacted Richmond Chrysler Jeep and was told to send a copy of the sales bill, which we could not find, however, I sent them a copy of the Transfer tax Form, which clearly outlined the dealer, the date of delivery, etc. They say they have no copy, which sounds like the dealership knows they screwed up and are hiding that fact. All I can say about this dealership, BEWARE OF TYPICAL SALES PROMISES!!!!!! More
by Dodgedartowner
Employees Worked With
Robbert Doornberg
June 12, 2017
Great Service Lovely people, good service, clean store, fast service, easy steps to lease or finance. Good selection of cars and SUV's. Great experience from start Lovely people, good service, clean store, fast service, easy steps to lease or finance. Good selection of cars and SUV's. Great experience from start to finish. More
by Shelby12
Employees Worked With
Jerry Mavroudis, Robbert Doornberg
June 06, 2017
Fast friendly service I purchased a 2016 Jeep Cherokee with low kms recently from Richmond Chrysler. Arnold was a huge help finding the Jeep I wanted with the right options I purchased a 2016 Jeep Cherokee with low kms recently from Richmond Chrysler. Arnold was a huge help finding the Jeep I wanted with the right options and for the right price. i would certainly recommend Richmond Chrysler and Arnold to my family and friends. More
by Deb S
Employees Worked With
Arnold Garcia
May 28, 2017
Great service and friendly staff! We recently bought a new vehicle for our growing family, and we were very happy that we chose Richmond Chrysler! We had such a great salesman who didn We recently bought a new vehicle for our growing family, and we were very happy that we chose Richmond Chrysler! We had such a great salesman who didn't push anything on us, listened to us instead of trying to sell us something more expensive and made sure we got into the vehicle we wanted. I would definitely reccomend this dealership to friends and family! More
by rachelm123
Employees Worked With
Jordan Sheppard, Rida El-Chami
May 28, 2017
Friendly, professional, helpful I'm a repeated customer, the reason for that is the vehicles with reasonable price, and the salesperson I dealed with is very friendly, helpful and pr I'm a repeated customer, the reason for that is the vehicles with reasonable price, and the salesperson I dealed with is very friendly, helpful and professional. More
by Chris111
Employees Worked With
Nikki Cunningham, James Wang
May 26, 2017
Transmission Warranty Issue May 27th, 2016 I purchased a 2014 Dodge Ram 3500 Longhorn with ( 67,035 kilometres ) from Varsity Chrysler in Calgary, Upon driving the vehicle back May 27th, 2016 I purchased a 2014 Dodge Ram 3500 Longhorn with ( 67,035 kilometres ) from Varsity Chrysler in Calgary, Upon driving the vehicle back to BC the Transmission started to slip. I phoned Varsity Chrysler explained the situation, They told me to bring it to their partner store "Richmond Chrysler". After Diagnosing, Richmond Chrysler stated the transmission needed to be overhauled, ( June 15th, 2016 ). The invoice was for $3,972.69. We agreed to a settlement of $1000 on my behalf and the remaining to be covered by Varsity Chrysler as the vehicle was not warrantied due to the fact the emissions had been deleted. However, It was determined the problem was pre existing before the time of purchase. The invoice from Columbia Chrysler which I have indicates that " Aftermarket PCM Controller Installed/Been Using, DPF System Removed". I confirmed with the service manager ( Bob Macdonald ) before leaving Richmond Chrysler of what guarantee I have with the "Rebuilt Transmission " from them. He informed me I had a 2 Year Warranty/Unlimited Kilometer's. May 16th, 2017 I phoned Richmond Chrysler informing them of the same issue once again of the transmission slipping. I asked the service consultant Matthew that before I bring this truck down to Richmond do i have warranty. He confirmed that I do in fact have warranty. He open my file from a Year ago and confirmed that this issue would be covered by the warranty. I brought the vehicle to the dealership, I had to pay for a rental vehicle myself. Not a problem. 3 Days Later I get a call from Matthew stating that I do not have warranty, They will not cover the Transmission and Serve me with a bill for $158 for diagnosing. I refused to pay this as before making the appointment I was assured that this would be under warranty. Now I am out $210 For a rental vehicle, $158 For Diagnosing, And a $4000 Transmission. The truck came back in the same codition as it was 1 Year ago with current odometer reading of 113,897 kms. All of which are within requirements. I am asking for Richmond Chrysler to Honour their warranty and rebuild my transmission. I have forwarded this complaint to VSA & Better Business Bureau More
by Taylor
Employees Worked With
Mike Gignac, Bob Macdonald
April 25, 2017
Thanks a whole bunch Just purchased my first used car in 10 years. Everyone I dealt with were fantastic, helpful and professional and honest. Would not hesitate in recom Just purchased my first used car in 10 years. Everyone I dealt with were fantastic, helpful and professional and honest. Would not hesitate in recommending to family and friend. Thanks to Danny, Tyler, Randy, Niki and Mike More
by Bonza
Employees Worked With
Mike Gignac, Randy Jenks, Nikki Cunningham, Tyler Stilborn, Danny Mouro
March 06, 2017
“Highly recommended” Marius B We were looking for a truck, Jordan in finance quickly and efficiently handled our finances. Arnold in sales were equally helpful and within a day we We were looking for a truck, Jordan in finance quickly and efficiently handled our finances. Arnold in sales were equally helpful and within a day we were set in a used truck. The truck ad a mechanical failure, however the service from reception to parts and mechanics, managers and sales exceeded all expectations. Not only was the issue rectified, the inspection was redone at no additional cost. Thank you for a true customer experience. More
by mariusb
Employees Worked With
Arnold Garcia
