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Go Langley Subaru

Surrey, BC

4.0
530 Reviews

19372 Langley Bypass

Surrey, BC

V3S 7R2

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530 Reviews of Go Langley Subaru

June 04, 2018

Knowledgeable and friendly service Experienced a battery failure while travelling on BC Ferries. A quick jump start from the ferry staff was needed to get me on my way. Called Jeff S, More

by JRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Saieva
Jun 05, 2018 -

Go Langley Subaru responded

Thank you for the perfect score and for taking the time to share the experience you had at our dealership. Sorry to hear about your battery failure on the BC Ferries. That is a stressful situation to be in for sure. So glad that Jeff and our Wolfe Subaru Service Team could fit you quickly, replace your battery and have you back on the road feeling confident and safe in no time. Thank you for also recognizing our team for being friendly and helpful. We will be sure to pass along your kind words. Please let us know if there is anything else we can do for you. See you next time. Take care.

May 26, 2018

Just o.k. I found it unorganized and the feeling of it being thrown together. It was very obvious some staff didn't want to be there. I didn't receive clear ans More

by Toni21
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure who the individuals were as there were too many people and too loud to really hear.
May 28, 2018 -

Go Langley Subaru responded

Toni21, thank you for taking the time to share your feedback with us as it allows us to improve. We apologize for your recent experience at our dealership. We value your business and want you to be happy with our customer service every time. We would appreciate the opportunity to make things right with you. Please feel free to contact our General Sales Manager, Jay Shead directly at 604-534-2660 at your earliest convenience so we can address your concerns. We look forward to hearing from you.

May 21, 2018

Attended car clinic Received valuable information from folks who know various aspects of my car. Staff were very friendly and knowledgeable. Learned how the technology More

by DavP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TROY GIESBRECHT
May 22, 2018 -

Go Langley Subaru responded

We appreciate the time you took to share your thoughts regarding the Service Clinic we held at our Wolfe Subaru Langley location recently. We are extremely pleased to hear that you found the information to be very valuable. Glad you were able to learn more about how the technology package and how to use it with your android phone. Thank you for acknowledging our staff for being friendly and knowledgeable. We will be sure to pass along your kind words to our Service Team. We would also like to thank you for choosing Wolfe Subaru Langley for all your automotive needs. Do not hesitate to contact us if you have any additional questions. Have a wonderful day.

May 18, 2018

rewarding Very knowledgeable personnel. Learned a lot about the mechanical part of the vehicle.. Reception was appreciated. Will recommend dealership to others. More

by Jo-Anne B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
May 18, 2018 -

Go Langley Subaru responded

Thank you so much for taking time out of your busy day to share your feedback, Jo-Anne. So glad you could join us for our most recent Service Clinic at Wolfe Subaru Langley. We are very pleased to hear that you were happy with the reception and you found the session to be very informative. Recommending our dealership to others is one of the greatest compliments we could ask for. We value your business and look forward to your next visit. Have a wonderful weekend.

May 18, 2018

Personnel personable- very knowledgeable, and friendly. We went to a Subaru Clinic- learned quite a bit about our Forester. Very interesting and fun. Not sorry we went!! Staff was friendly, knowledgeable More

by don 75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TROY GIESBRECHT
May 22, 2018 -

Go Langley Subaru responded

Thank you for sharing your thoughts with us and for attending our Wolfe Subaru Langley Service Clinic, don 75. So glad that you found our Clinic to be informative and it helped you, get to know your Subaru Forester a bit better. We are also delighted that you got to know our Subaru Service Team a better too and recognize them for being friendly, knowledgeable, fun, helpful and easy to talk to! We strive to be the best in our industry with our amazing team members. We will be sure to pass along your kind words to them. We look forward to seeing you again soon. Have a great day!

April 11, 2018

Warranty Service; easy for us We have always had a very good service experience, at Wolfe. The service team is very considerate, taking the time necessary to hear our description More

by 1st n 2nd Subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Writer; Marshall
Apr 13, 2018 -

Go Langley Subaru responded

Thank you very much for taking the time your rate your recent visit at our dealership and sharing your feedback with us. We are thrilled that Marshall and our Wolfe Subaru Langley Service Team is always considerate and they take the time to listen to your concerns. We value your business. Thank you for selecting Wolfe Subaru for your all your automotive needs. See you next time.

April 07, 2018

friendly service and great job on my car I have been coming here for years, and service is fantastic. Very courteous and friendly. My car is well maintained by them. No unexpected charges, an More

by forest04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff and Marshall
Apr 16, 2018 -

Go Langley Subaru responded

Forest04, thank you for taking the time to share the experience you had at Wolfe Subaru Langley. We are very pleased to hear that our Service Advisors are very courteous and friendly during your visits. Glad that there are never any unexpected charges and your car has been well maintained by our Service Department. Thank you for your loyalty to our dealership and for recommending us to others. Both are huge compliments! We look forward to serving you for many more years to come.

March 27, 2018

Courteous service service reception Service reception was quick and receptionist new his job took notice of my comments and recorded them.Overall very compident.on my concerns as the More

by Dangerous Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stelios
Mar 28, 2018 -

Go Langley Subaru responded

Thank you for the great review and taking the time to rate the recent experience you had at our dealership. We are very pleased to hear our Service Advisor, Stelios was knowledgeable and took care of all of your concerns. We look forward to serving you again.

March 23, 2018

regular service Outback I take my car back to Wolf, where I bought it for all regular and any unexpected issues since I always seem to get friendly courteous service. More

by Fastwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, at service counter
Mar 28, 2018 -

Go Langley Subaru responded

We appreciate the time you took to share your wonderful feedback, fastwalker. Thank you for taking the time to recognize our Service Manager, Jeff and our Subaru Team for the friendly and courteous customer service they provide during every one of your visits. We value your business and thank you for choosing Wolfe Subaru Langley for all of your automotive needs. See you next time!

March 12, 2018

In and out quickly I arrived for my appointment and was greeted. I waited for the vehicle (A service) and the vehicle was returned on time and the bill was as explained More

by NG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall
Mar 13, 2018 -

Go Langley Subaru responded

Thank you for taking the time to share your feedback with us. So wonderful to hear that your service appointments always go smoothly! We are very pleased to know that you are, without fail, greeted upon your arrival, consistently have your charges explained to you by our service advisors and have your vehicle returned to you when promised. We sincerely appreciate your business and we thank you for choosing Wolfe Subaru Langley for your vehicle servicing needs. See you next time.

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