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Go Langley Subaru
Surrey, BC
535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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535 Reviews of Go Langley Subaru
February 25, 2019
Will never bring my car in again for service here The front desk staff for the service department is extremely condescending and rude. He has no clue about anything to do with the vehicle and was unab The front desk staff for the service department is extremely condescending and rude. He has no clue about anything to do with the vehicle and was unable to answer any of my questions in fact referred me to talk to the sales team about a service problem. More
by Crosstrek2
Employees Worked With
Wolfe Auto Group
February 07, 2019
We bought a new Forester When it came time for us to look for a new vehicle, a number of our friends were happy Subaru vehicle owners. These friends highly recommended Subaru When it came time for us to look for a new vehicle, a number of our friends were happy Subaru vehicle owners. These friends highly recommended Subaru as a reliable vehicle. More
by yonewowner
Employees Worked With
Leah on delivery and Corina in finance, Wolfe Auto Group, TROY GIESBRECHT
February 01, 2019
Great service Had a problem with my purchase. Jeff in the service department and my sales representative Tristan were prompt, extremely helpful and fixed the proble Had a problem with my purchase. Jeff in the service department and my sales representative Tristan were prompt, extremely helpful and fixed the problem. The outcome was excellent. More
by Mary
Employees Worked With
Jeff Saieva in service, Tristan Quiring
January 31, 2019
Amazing Experience! I had an amazing experience at Wolfe Subaru. I arrived in the afternoon and was greeted right away by the receptionist. I was in contact with Tristan I had an amazing experience at Wolfe Subaru. I arrived in the afternoon and was greeted right away by the receptionist. I was in contact with Tristan weeks prior and had given him an idea for what I was looking for. Tristan showed me their inventory of current WRX models. I ended up test driving a 2018 WRX on my own (no sales pitch while driving), and I was instantly sold by the vehicle alone. Tristan was not pushy with sales, he respected my thought process and gave me space to make a few phone calls. I was able to exchange my old vehicle (2004 VW GTI) for my new 2018 Subaru WRX that same day! The financing process and insurance process was also very smooth. The only thing was I had to come back the next day to put my crossbar rack on, but I left with a free breakfast meal from another one of the staff members (thanks Stelios)! Wolfe Subaru has a great team and I would highly recommend this dealership to anyone. More
by rbl
Employees Worked With
Stelios Spiliotopoulos, Tristan Quiring
January 29, 2019
Great customer service as always. The staff at Wolfe Subaru are always friendly and helpful. They get the work done in the time they say it will be done and they always review with y The staff at Wolfe Subaru are always friendly and helpful. They get the work done in the time they say it will be done and they always review with you the work they've done. Darin is the best. More
by Claudette B.
Employees Worked With
Darin
January 29, 2019
Customer service - sales Pleased with the exceptional service given by Troy! Good personality - very knowledgeable and personable from start to finish. Pleased with the new ve Pleased with the exceptional service given by Troy! Good personality - very knowledgeable and personable from start to finish. Pleased with the new vehicle and satisfied with the trade. More
by alext
Employees Worked With
TROY GIESBRECHT
January 24, 2019
Update: The Ball is Still Bouncing A follow up to our previous negative experience. My experience in sales and service: Direct vacuum sales, banking officer, store owner/sales, governm A follow up to our previous negative experience. My experience in sales and service: Direct vacuum sales, banking officer, store owner/sales, government service provider/inspector. Wolfe Subaru gave us a follow up call on our recent purchase and solicited our participation in the DealerRater survey. I read all, 99 at the time, posts from customers about Wolfe Langley, on Dealer Rater. After reading Wolfe's response to my survey, "Dropping the Ball", I called Patrick who has the "Director of Sales" designation and had requested me to call, at my convenience. I phoned at 09:16 and left a message. At 12:50 still no response. My government and bank employers tasked me with leaving a phone message detailing why I could not respond, when I would respond and who could be contacted in my place, on my phone message. It wasn't hard. I did that when I was in business prior to working for the gov't and bank. We've purchased Subaru's at 3 other dealerships prior to Wolfe. Our experiences have had 2 recurring themes. 1) Once the hook, deposit, or we want the car is there, service starts to slide. 2} If the mechanical problem is easy to fix, our experience is reasonable. We have noticed, if mechanics are good and can communicate. They carry poor front end service. This culture comes from the top. Owners, I believe set the culture of their respective dealership(s). There is a business being developed that is reportedly going to change vehicle purchasing. Brick and mortar vehicle purchases will be greatly reduced. Maybe there will be a reduction of prices. Less material overhead and HR to maintain. All we ask for is respect and honesty. Live up to your service claims for everyone, not just 82%, Jan 24/19. More
by ported
Employees Worked With
Mark, Wolfe Auto Group, TROY GIESBRECHT, Jay Shead
January 17, 2019
Best ever received From start to finish, this was the best service I have had in the 5 1/2 years I have been coming there. You were prepared for my visit, greeted me by From start to finish, this was the best service I have had in the 5 1/2 years I have been coming there. You were prepared for my visit, greeted me by name while waiting for my turn, kept me updated, & fully explained service that had been done. Cost & planned service was detailed to me in an email when I booked, so I was prepared for bill. Courtesy car was waiting, brought to door, defrosted & warmed up. Question I had was answered by the technician that had worked on my car. I had asked about the cost of a future service, and that estimate was in an email to me by the time I got home. Great job done on improving your service. Greatly appreciated. More
by Pleased
Employees Worked With
Darin
January 17, 2019
great sales dept Troy from sales presented everything as we liked no pressure just answers. Everyone else was most helpful and made the whole process was as good as w Troy from sales presented everything as we liked no pressure just answers. Everyone else was most helpful and made the whole process was as good as we could expect More
by Phil Burk
Employees Worked With
Wolfe Auto Group, TROY GIESBRECHT
January 16, 2019
Great service Marshall was very professional. He explained everything that needed to be done and kept me informed throughout the process. I was very impressed and h Marshall was very professional. He explained everything that needed to be done and kept me informed throughout the process. I was very impressed and happy with the work done to fix my car. More
by Author
Employees Worked With
Marshall in Service
