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Go Langley Subaru
Surrey, BC
531 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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531 Reviews of Go Langley Subaru
January 29, 2019
Great customer service as always. The staff at Wolfe Subaru are always friendly and helpful. They get the work done in the time they say it will be done and they always review with y The staff at Wolfe Subaru are always friendly and helpful. They get the work done in the time they say it will be done and they always review with you the work they've done. Darin is the best. More
by Claudette B.
Employees Worked With
Darin
January 29, 2019
Customer service - sales Pleased with the exceptional service given by Troy! Good personality - very knowledgeable and personable from start to finish. Pleased with the new ve Pleased with the exceptional service given by Troy! Good personality - very knowledgeable and personable from start to finish. Pleased with the new vehicle and satisfied with the trade. More
by alext
Employees Worked With
TROY GIESBRECHT
January 24, 2019
Update: The Ball is Still Bouncing A follow up to our previous negative experience. My experience in sales and service: Direct vacuum sales, banking officer, store owner/sales, governm A follow up to our previous negative experience. My experience in sales and service: Direct vacuum sales, banking officer, store owner/sales, government service provider/inspector. Wolfe Subaru gave us a follow up call on our recent purchase and solicited our participation in the DealerRater survey. I read all, 99 at the time, posts from customers about Wolfe Langley, on Dealer Rater. After reading Wolfe's response to my survey, "Dropping the Ball", I called Patrick who has the "Director of Sales" designation and had requested me to call, at my convenience. I phoned at 09:16 and left a message. At 12:50 still no response. My government and bank employers tasked me with leaving a phone message detailing why I could not respond, when I would respond and who could be contacted in my place, on my phone message. It wasn't hard. I did that when I was in business prior to working for the gov't and bank. We've purchased Subaru's at 3 other dealerships prior to Wolfe. Our experiences have had 2 recurring themes. 1) Once the hook, deposit, or we want the car is there, service starts to slide. 2} If the mechanical problem is easy to fix, our experience is reasonable. We have noticed, if mechanics are good and can communicate. They carry poor front end service. This culture comes from the top. Owners, I believe set the culture of their respective dealership(s). There is a business being developed that is reportedly going to change vehicle purchasing. Brick and mortar vehicle purchases will be greatly reduced. Maybe there will be a reduction of prices. Less material overhead and HR to maintain. All we ask for is respect and honesty. Live up to your service claims for everyone, not just 82%, Jan 24/19. More
by ported
Employees Worked With
Mark, Wolfe Auto Group, TROY GIESBRECHT, Jay Shead
January 17, 2019
Best ever received From start to finish, this was the best service I have had in the 5 1/2 years I have been coming there. You were prepared for my visit, greeted me by From start to finish, this was the best service I have had in the 5 1/2 years I have been coming there. You were prepared for my visit, greeted me by name while waiting for my turn, kept me updated, & fully explained service that had been done. Cost & planned service was detailed to me in an email when I booked, so I was prepared for bill. Courtesy car was waiting, brought to door, defrosted & warmed up. Question I had was answered by the technician that had worked on my car. I had asked about the cost of a future service, and that estimate was in an email to me by the time I got home. Great job done on improving your service. Greatly appreciated. More
by Pleased
Employees Worked With
Darin
January 17, 2019
great sales dept Troy from sales presented everything as we liked no pressure just answers. Everyone else was most helpful and made the whole process was as good as w Troy from sales presented everything as we liked no pressure just answers. Everyone else was most helpful and made the whole process was as good as we could expect More
by Phil Burk
Employees Worked With
Wolfe Auto Group, TROY GIESBRECHT
January 16, 2019
Great service Marshall was very professional. He explained everything that needed to be done and kept me informed throughout the process. I was very impressed and h Marshall was very professional. He explained everything that needed to be done and kept me informed throughout the process. I was very impressed and happy with the work done to fix my car. More
by Author
Employees Worked With
Marshall in Service
January 14, 2019
Excellent Buying & Trade-in Experience This dealership is thoroughly modern and welcoming. Within a few minutes I met Stelios Spiliotopoulos who proved to have great knowledge regarding the This dealership is thoroughly modern and welcoming. Within a few minutes I met Stelios Spiliotopoulos who proved to have great knowledge regarding the vehicle that interested me. Following each of two test drives he provided comprehensive information in a very low pressure manner, which I appreciated. I also appreciated that he's worked in the dealership for several years, including in the service department. Once I became serious regarding this purchase the process moved ahead, again without pressure. Like any negotiation there was flexibility required on both sides. Remaining details for the trade-in and purchase - ownership transfer etc. - were handled efficiently. Overall my experience was highly positive, which left me feeling great about the dealership. After I received the vehicle I asked a couple questions via text message and received prompt, helpful responses from Stelios. By the way I'm loving my Subaru Ascent. More
by PaulB657
Employees Worked With
Stelios Spiliotopoulos & Nicole Mircea
January 09, 2019
Happy costumer Bought a new Subaru and was very pleased with the process and the staff at Wolfe Subaru. Troy did an excellent overview of the entire car upon delive Bought a new Subaru and was very pleased with the process and the staff at Wolfe Subaru. Troy did an excellent overview of the entire car upon delivery of the car More
by New outback
Employees Worked With
TROY GIESBRECHT
January 04, 2019
Have not tried the service center yetno I did not find the service friendly..but end result I really like my car. I would like more personal service..... But the car is great ! Administr I did not find the service friendly..but end result I really like my car. I would like more personal service..... But the car is great ! Administration ladies were great, and very nice ..that is the one with insurance,nand the one who took my money!!!, More
by Happy lady
Employees Worked With
Mark, Wolfe Auto Group, TROY GIESBRECHT
December 28, 2018
No issues. Easy car buying experience. Trade in was valued fairly and the process was simple (although lengthy time wise). Thanks to everyone who helped get me i Easy car buying experience. Trade in was valued fairly and the process was simple (although lengthy time wise). Thanks to everyone who helped get me into my new Crosstrek. More
by cat567
Employees Worked With
Delia and the finance manager (I’m so sorry I can’t remember her name), Wolfe Auto Group
