Go Langley Subaru

Very attentive customer service Made an appointment and received attentive service. I would have liked more selection on the lot of the specific vehicle I was coming in to test drive Made an appointment and received attentive service. I would have liked more selection on the lot of the specific vehicle I was coming in to test drive. More

Friendly and Expensive They are courteous, offer a shuttle, wash and clean the car after serving, but man oh man does it cost a lot. They did give me a bit of discount, but They are courteous, offer a shuttle, wash and clean the car after serving, but man oh man does it cost a lot. They did give me a bit of discount, but I think the rates are high. More

Dishonest Unfortunately, the service team was dishonest and tried to have me pay for a service I didn’t need and sold me old tires but told me they were next to Unfortunately, the service team was dishonest and tried to have me pay for a service I didn’t need and sold me old tires but told me they were next to new. Also no courtesy car available when my car was being serviced. More

Best Car Sales - Scott I just got my third SUV from this dealership, they are professional, very friendly and honest. I really appreciate their overall service, they really I just got my third SUV from this dealership, they are professional, very friendly and honest. I really appreciate their overall service, they really go the extra mile. If you need a new car go see Scott and the gang here. I live downtown Vancouver, it is worth the drive! More

Disappointed. Not the experience I had hoped for. I approached the salesman, knowing exactly which vehicle I was going to purchase, after months of research. I also knew they had the vehicle I wanted I approached the salesman, knowing exactly which vehicle I was going to purchase, after months of research. I also knew they had the vehicle I wanted for sale at the dealership. I contacted the salesman, as a friend had recently bought a vehicle through him and had been happy with his service. He had a very easy sale drop right into his lap. Realizing that I was not going to get a screaming deal on a new vehicle, I was prepared to pay almost the asking price. I felt insulted when I was told they would give me a deal on undercoating and protection. The administration dept sent me a quote that was way higher than the going price for the protection package, the admin lady then feigned ignorance when I told her the salesman said it was going to be $900 less! Do they not realize that anyone buying a new vehicle will research prices online? I was then further insulted when I was told that if I gave the salesman a good rating, the parts dept would give me a deal on the accessories I wanted to purchase. The parts person then quoted me a price that was higher than if I had ordered the parts online at Subaru Canada! When I questioned him, he dropped the “special rate”, giving me a whopping $12 deal! Once again, did he not realize I had would have looked online to see how much I would pay for the accessories? On my way home, 5 hours away, I realized the salesman had not shown me the winter package that was meant to have been installed. When I contacted him, he realized that the service dept had forgotten to install it! The service manager did phone and apologise and organise for it to be installed at another dealership, at Wolfes cost. (Installation costs had been part of the purchase agreement) However, this took over 5 hours of my time and was at my expense, driving 30 minutes to and from the dealership.twice., as it took longer than they had expected. I am further disappointed in that I have had no follow-up phone call from Wolfe service department or the salesman to check if the winter package was installed and of course, no offer to compensate me for my time and inconvenience. More

Exceptional service I travel from Burnaby because I trust Jeff Steva and his advice over the years which is always consistently correct. His orientation to personalized c I travel from Burnaby because I trust Jeff Steva and his advice over the years which is always consistently correct. His orientation to personalized customer service , friendly attitude and personalized info for servicing has brought me back every time. A credit to Wolfe Subaru . The city needs more people like him. More

Amazing The best decision I made in 2016 was buying a 2016 Subaru Forester. The biggest mistake was choosing the wrong dealer to make my purchase. Bought my The best decision I made in 2016 was buying a 2016 Subaru Forester. The biggest mistake was choosing the wrong dealer to make my purchase. Bought my car From Richmond Subaru instead of going to a “class act” Subarudealer like Wolfe. Was having problems with push button start. After several calls to Richmond (service dept. was always busy” they didn’t even return my calls. Finally called Wolf Subaru and spoke to service manager Jeff Saieva. He told me to come in and see him. Spent a hour checking my car and washing car in and out. Good bye to worst dealer in BC hello to best dealer in B C Wolfe Subaru. More

Service They were able to accommodate me on short notice. And as always went above and beyond. Parts and service friendly and helpful keeping me updated. They were able to accommodate me on short notice. And as always went above and beyond. Parts and service friendly and helpful keeping me updated. More

Always a great experience! I’ve dealt with numerous dealerships over my driving history and Wolfe Langley always surpasses any experience I’ve had elsewhere. They have my buying I’ve dealt with numerous dealerships over my driving history and Wolfe Langley always surpasses any experience I’ve had elsewhere. They have my buying and service loyalty. More