Go Kia West

This place is CRAP To make a long story short, I have crappy Credit but it is improving, but i make really good money my wife and I are financially ahead of the game and To make a long story short, I have crappy Credit but it is improving, but i make really good money my wife and I are financially ahead of the game and it was time to upgrade our new vehicle. We live on the island and are looking on the mainland. These guys quoted me a 10,000 dollar down payment and my trade in to get into a 2011 basic model Honda Pilot. Obviously I said No. But what they forgot was at the beginning of the negotiations I told the Salesman. Who barely spoke english I might add and preferred to text with me than talk on the phone.. I told the salesman that if i could not get the financing where i would want it I would pay cash. And they never called me back after they asked for 10000 down payment. I TOOK MY MONEY AND I WENT TO A LOCAL PLACE AND JUST DROPPED OFF A CHECK FOR 39,000 DOLLARS TO BUY A BARELY USED 2013 HONDA PILOT. THE VEHICLE THEY HAD WAS 27,000 AND I WOULD HAVE BOUGHT IT CASH. CAR DEALERSHIPS SUCK NOW A DAYS AND SO DO THE SALESMAN. ITS PATHETIC REALLY. This Place is B-R-U-T-A-L More

Made buying a car easy. I continue to be impressed with the service I receive at Kia West. This is the second vehicle I have bought at this dealership and again felt comfort I continue to be impressed with the service I receive at Kia West. This is the second vehicle I have bought at this dealership and again felt comfortable and happy with my decision. Ben Williams helped me to make the smart decision and I am extremely happy with my vehicle. It was nice to feel comfortable in a car dealership and not feel pressure to make decisions. Thank you Ben Williams and the rest of the staff at Kia West for making purchasing a vehicle easy. More

Kia West was a fantastic dealership to deal with. The Kia West was a fantastic dealership to deal with. The staff were helpful and knowledgeable from the first time we walked in their door to driving our Kia West was a fantastic dealership to deal with. The staff were helpful and knowledgeable from the first time we walked in their door to driving our brand new vehicle off their lot. Mo was able to answer every question we had about the vehicle and help us through the process. The customer service that Mo showed us will definitely keep us loyal to Kia West. I would recommend this dealership to anyone in the market for a new car. More

most excellent, professional and friendly experience. no pushy aggressive staff. ken was a delight to work with and definitely walked the extra mile for me. pushy aggressive staff. ken was a delight to work with and definitely walked the extra mile for me. More

My forte koup is the first new car I have purchased. While the staff was friendly and helpful during my initial purchase, as soon as the deal was done the customer service I have received since has been While the staff was friendly and helpful during my initial purchase, as soon as the deal was done the customer service I have received since has been utterly terrible. It has been a year since I purchased my car and despite NUMEROUS emails, phone calls, and dealership visits I have been unable to obtain the secondary key. Dusty has been extremely rude and aloof, completely unhelpful, and is always full of excuses with no results. For something as small as a secondary key which is owed to me in the first place, Kia West Coquitlam has lost me as a customer. My car will be taken to a different dealership for services and I most certainly will never do business with this dealership again nor recommend it. With a good dealership they understand that the relationship begins after the customer drives off the lot and this is something Kia West has failed at. *UPDATE* I'd like to thank Shirley for finally resolving the issue with my secondary key. While my opinion remains the same about Dusty and his very unfortunate representation of the dealership as the sales manager, I do believe Shirley is a positive new member to their team. Thank you again for your help. More

I was extremely pleased with the service I received at Kia West, every person I came into contact with was, friendly, courteous, and professional, especially Ken Ekdahl who took the time to show and expla Kia West, every person I came into contact with was, friendly, courteous, and professional, especially Ken Ekdahl who took the time to show and explain to me in detail a number of vehicles that might suit my needs. It was a positive experience all around and I can definitely recommend Kia West. More

The service was good and the staff were very friendly. I have told some of my friends to take advantage of the 0 down, 0% no payments for 5 months offer and a chance to win a vehicle if they should be in th have told some of my friends to take advantage of the 0 down, 0% no payments for 5 months offer and a chance to win a vehicle if they should be in the market for a new vehicle. I recently purchased my first brand new SUV, 2014 Kia Sorrento AWD. Although it was more than I wanted to spend, I am pleased with my purchase and the overall experience. More

Great group of people.. I didn't feel like i was being rushed or pressured to buy.. I looked at the kia website for their current line-up and used the build and price feature to help me pick out a c being rushed or pressured to buy.. I looked at the kia website for their current line-up and used the build and price feature to help me pick out a car. I went to the dealership looking for a specific model and trim. While they did have it, when i saw the price, i thought it was a significant jump from the price i was given on the build and price feature. Richard explained the pricing difference but I told him that I wanted to look at other models. He gave me time to walk around and check out other cars then he came back to talk to me. We talked about how much i was looking at spending for payments and he asked me..if he could get me a great deal on the car that i was looking for and that would fit my budget.. Would i be willing to look at that car.. I said yes. He introduced me to Dusty and they showed me one of their demo cars in the garage. Dusty said that he customized the car to demo it and show it off..meaning it was loaded and it was great. We went for a test drive and i loved the car. We came back and talked about the price and got the papers going. I met Tony in the financing department and he worked out the financing for me. I had to come back the next day to finalize the financing. He genuinely felt happy that he got me a better than average rate. The price jumped up a bit but i still got the car. They threw in some extra goodies to bundle with the car and worked out a deal for winter tires. My car car looks great. Drives great. I love it. More

My overall experience in the car dealer shop was awesome.The sales person who assisted me was very friendly and did his job well.Even the other employees there were very helpful.It was a great exper awesome.The sales person who assisted me was very friendly and did his job well.Even the other employees there were very helpful.It was a great experience buying a new car. More

The salesperson was very friendly and knowledgeable. The dealership was very accommodating and easy to work with, they had everything onsite and we were able to finish the deal very quickly and hassle free. dealership was very accommodating and easy to work with, they had everything onsite and we were able to finish the deal very quickly and hassle free. More