Go Kia West

My forte koup is the first new car I have purchased. While the staff was friendly and helpful during my initial purchase, as soon as the deal was done the customer service I have received since has been While the staff was friendly and helpful during my initial purchase, as soon as the deal was done the customer service I have received since has been utterly terrible. It has been a year since I purchased my car and despite NUMEROUS emails, phone calls, and dealership visits I have been unable to obtain the secondary key. Dusty has been extremely rude and aloof, completely unhelpful, and is always full of excuses with no results. For something as small as a secondary key which is owed to me in the first place, Kia West Coquitlam has lost me as a customer. My car will be taken to a different dealership for services and I most certainly will never do business with this dealership again nor recommend it. With a good dealership they understand that the relationship begins after the customer drives off the lot and this is something Kia West has failed at. *UPDATE* I'd like to thank Shirley for finally resolving the issue with my secondary key. While my opinion remains the same about Dusty and his very unfortunate representation of the dealership as the sales manager, I do believe Shirley is a positive new member to their team. Thank you again for your help. More

I was extremely pleased with the service I received at Kia West, every person I came into contact with was, friendly, courteous, and professional, especially Ken Ekdahl who took the time to show and expla Kia West, every person I came into contact with was, friendly, courteous, and professional, especially Ken Ekdahl who took the time to show and explain to me in detail a number of vehicles that might suit my needs. It was a positive experience all around and I can definitely recommend Kia West. More

The service was good and the staff were very friendly. I have told some of my friends to take advantage of the 0 down, 0% no payments for 5 months offer and a chance to win a vehicle if they should be in th have told some of my friends to take advantage of the 0 down, 0% no payments for 5 months offer and a chance to win a vehicle if they should be in the market for a new vehicle. I recently purchased my first brand new SUV, 2014 Kia Sorrento AWD. Although it was more than I wanted to spend, I am pleased with my purchase and the overall experience. More

Great group of people.. I didn't feel like i was being rushed or pressured to buy.. I looked at the kia website for their current line-up and used the build and price feature to help me pick out a c being rushed or pressured to buy.. I looked at the kia website for their current line-up and used the build and price feature to help me pick out a car. I went to the dealership looking for a specific model and trim. While they did have it, when i saw the price, i thought it was a significant jump from the price i was given on the build and price feature. Richard explained the pricing difference but I told him that I wanted to look at other models. He gave me time to walk around and check out other cars then he came back to talk to me. We talked about how much i was looking at spending for payments and he asked me..if he could get me a great deal on the car that i was looking for and that would fit my budget.. Would i be willing to look at that car.. I said yes. He introduced me to Dusty and they showed me one of their demo cars in the garage. Dusty said that he customized the car to demo it and show it off..meaning it was loaded and it was great. We went for a test drive and i loved the car. We came back and talked about the price and got the papers going. I met Tony in the financing department and he worked out the financing for me. I had to come back the next day to finalize the financing. He genuinely felt happy that he got me a better than average rate. The price jumped up a bit but i still got the car. They threw in some extra goodies to bundle with the car and worked out a deal for winter tires. My car car looks great. Drives great. I love it. More

My overall experience in the car dealer shop was awesome.The sales person who assisted me was very friendly and did his job well.Even the other employees there were very helpful.It was a great exper awesome.The sales person who assisted me was very friendly and did his job well.Even the other employees there were very helpful.It was a great experience buying a new car. More

The salesperson was very friendly and knowledgeable. The dealership was very accommodating and easy to work with, they had everything onsite and we were able to finish the deal very quickly and hassle free. dealership was very accommodating and easy to work with, they had everything onsite and we were able to finish the deal very quickly and hassle free. More

I had a great experience at Kia west! As a first time car buyer, I especially appreciated how friendly and informative Ken was. When I arrived he had already lined up the vehicles that best matched my needs buyer, I especially appreciated how friendly and informative Ken was. When I arrived he had already lined up the vehicles that best matched my needs and was very accommodating with my many questions and concerns! Ken made the experience less intimidating and more of a fun, while still maintaining a professional atmosphere! My experience at Kia West in Coquitlam was good all around, but Ken stood out as really represented the Kia brand! More

The sales and service staff at the dealership are just excellent. Joe answered all my questions in a concise way with no BS and the whole sales process was friendly and laid back with no pressure. Dusty w excellent. Joe answered all my questions in a concise way with no BS and the whole sales process was friendly and laid back with no pressure. Dusty was very helpful and went above and beyond in getting a minor post sales issue fixed. Tony was very good at explaining the purchasing and warranty options and Ken in service was very easy to deal with and made my first service trip a pleasure. All in all a very friendly and professional team that were a joy to work with. More

At KIA West, Ken Ekdahl and Vashal have been very helpful in providing me info for the car that I interested in, answering all the concerns that I have and be able to locate the RIO5 (with the right colour!) in providing me info for the car that I interested in, answering all the concerns that I have and be able to locate the RIO5 (with the right colour!) for me in a very short period of time. My overall experience with the dealership KIA West through Ken and Vashal was great. From offering me their best price and the personal services that they provided are first class. I would highly recommend anyone to deal with either one of them. The Car works great, thank you guys! More

Excellent service. Quick and easy. Super friendly. Everything you ever need to know is explained thoroughly but simply. I will be recommending this dealership to everyone! Everything you ever need to know is explained thoroughly but simply. I will be recommending this dealership to everyone! More