Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Go Kia West
Coquitlam, BC
279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
279 Reviews of Go Kia West
December 10, 2025
Ronnie, Shy and the team at Kia West made buying my first new car and great experience. They were very accommodating and allowed my son and to complete the transaction over two days when he needed a break. new car and great experience. They were very accommodating and allowed my son and to complete the transaction over two days when he needed a break. Thank you everyone!! I love my new car! More
by Millie P
Employees Worked With
Ronnie Al-mashhadani, Amir Sheibani
December 09, 2025
As a follow up to my previous review, dated April 30 2025. Feel free to read of my past deplorable experience with Go Kia West. A year plus since my car problems started with my Kia soul burning oil. 2025. Feel free to read of my past deplorable experience with Go Kia West. A year plus since my car problems started with my Kia soul burning oil. In June - October 2024, I had my vehicle in for service 3 times. It cost a few thousand to have superficial fixes. None of which addressed the problem. For the next year, after being promised a follow up call to fix a recall on seat heaters that kia installed bad parts. I was ignored by management with zero effort on Kia's part to fix their mistake on the recall or further address my engine issues. 3 visit to speak with management, 1 message to speak to the Vice President, a complaint here on rate my dealer (with a meaningless PR response). I finally called Kia Canada, to complain. A year in to finally get a manager to contact me. With yet another failed promise to book an appointment in October 2025. Now in November 2025, my engine is dead. Also now they can finally tell me what was wrong with the engine from a year ago. Not enough oxygen getting in, so it burned oil. They want to replace my engine at $7000, and the fuel injectors ($110 each × 6) for another $1000. Somehow a key part of the engine is not included in a engine replacement. Fail "Go Kia West". Having talked to a trusted mechanic that lives out of town for me to have had a proper fix. I was explained that something so simple as fixing fuel injectors should have been caught by an apprentice, let alone a red seal mechanic. Be very careful with Go Kia West services. Do not trust them to fix your car proper. If you are in the unfortunate position to be in their shop, do not leave without a copy of whatever they quote you. More
by Tired of this
Employees Worked With
M.Kynan
November 13, 2025
I honestly couldn’t be happier with the service I received from Mo. From the moment I pulled in, everyone was so friendly and made me feel taken care of. He took the time to explain everything clearl received from Mo. From the moment I pulled in, everyone was so friendly and made me feel taken care of. He took the time to explain everything clearly, gave honest recommendations, and kept me updated the whole way through. A big thank you to the entire team for going above and beyond to make it happen that day and help me purchase my new car. It’s rare these days to find this level of professionalism and genuine care. I’ll definitely be coming back for future service and recommending this dealership to everyone I know. More
by shams razouki
Employees Worked With
MOHAMAD HALABIE
November 12, 2025
Service at reception was good, someone helped us right away. But it took a while to find our car after service. We couldn’t find the car in the parking lot but service was looking for our car keys - mispl away. But it took a while to find our car after service. We couldn’t find the car in the parking lot but service was looking for our car keys - misplaced. More
by Teresa Olsen
Employees Worked With
Alexander Domingo
November 09, 2025
Didn’t resolve FCA alarm on my car after service twice! ! I had scratch on my car, bought the protection for scratch and paint with the purchasing of the car. I have asked numerous times and always told me ! I had scratch on my car, bought the protection for scratch and paint with the purchasing of the car. I have asked numerous times and always told me that they would get back to me but never get back to me!!! More
by sansanchee111
Employees Worked With
Don Belcourt
August 22, 2025
I had my car serviced at your center on Friday. Since then, I have been noticing an unusual sound while driving. It feels like something is touching or creating friction, similar to a scraping or r Since then, I have been noticing an unusual sound while driving. It feels like something is touching or creating friction, similar to a scraping or rubbing noise. As this issue started immediately after the service, I am concerned it may be related to an adjustment made during maintenance. More
by nishant.gautam
Employees Worked With
NA
July 28, 2025
Had a fantastic salesman named Dylan Bradbury very knowledgeable, efficient and friendly. He sat with me and narrowed down what I was looking for, then showed me 2 cars, the second one was absolutely knowledgeable, efficient and friendly. He sat with me and narrowed down what I was looking for, then showed me 2 cars, the second one was absolutely perfect and the entire sale was completed in record time. Love my new car!❤️ More
by Ladybug-barb
Employees Worked With
Dylan Bradbury
June 18, 2025
Dear Service Manager, or whoever concerned, I hope this message finds you well. My name is Anoop Kottakkakath, and I am the owner of a 2021 Kia Seltos SX Turbo. I am writing to formally express my this message finds you well. My name is Anoop Kottakkakath, and I am the owner of a 2021 Kia Seltos SX Turbo. I am writing to formally express my deep dissatisfaction and disappointment following my recent experience with your service department at Go Kia West, 1881 United Blvd, Coquitlam. On March 18, 2025, I brought my vehicle in for a periodic service. The service was handled by Mr. Karan Patel. I specifically requested a replacement of the engine air filter, as I knew it was dirty and due for change. Karan assured me that the air filter would be replaced along with the oil service and transmission fluid change. When I returned to pick up my vehicle, I inquired whether all the requested services had been completed. Karan confirmed that they were, including the air filter replacement. He mentioned that the part had mistakenly not been added to the invoice and told me I was "lucky" to receive it free of charge. Despite offering to pay for the part, he insisted there was no need. Trusting the word of a representative at a Kia service center, I continued to drive my car for the next three months. However, on June 17, 2025, I visited Applewood Kia in Surrey for my next scheduled service. To my surprise, I was informed that the engine air filter was extremely dirty and had clearly not been changed in a long time. I immediately contacted the Coquitlam location and requested to speak with either a manager or Karan for clarification. I was informed that Karan is no longer employed there. I was also told that I would receive a call back, but that has yet to happen. Being misled about a service that directly affects my vehicle’s engine health is absolutely unacceptable. This situation has seriously undermined my trust in your dealership’s integrity and reliability. Unfortunately, this is not the first time I have experienced misleading information at your location. When I originally purchased the vehicle, the salesperson, Todd, promised me that I could choose any brand of tires for $600 once winter was over. When I returned to inquire about this offer, I was told Todd was no longer with the dealership, and I was only offered Rovelo tires for $600 plus tax — a significant deviation from what was originally promised. With no one taking accountability, I had no choice but to decline. I urge you to take this matter seriously. I expect a proper explanation and some form of accountability for the misinformation I received. I also feel compelled to share this negative experience with my family and friends to help them make informed choices. Sincerely, Anoop Kottakkakath More
by Anoopk0501
Employees Worked With
Karan Patel
May 12, 2025
We had test drove many vehicles from many different dealerships over a number of months and settled on the hybrid Sportage. The sales people at Go Kia West were professional, knowledgeable, very accomm dealerships over a number of months and settled on the hybrid Sportage. The sales people at Go Kia West were professional, knowledgeable, very accommodating and personable. Great dealership More
by Counsellingworks
Employees Worked With
Jenny Eliazian
