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Go Kia West
Coquitlam, BC
266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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266 Reviews of Go Kia West
April 02, 2025
I purchased a 3500 2017 ram 4x4. Was told truck was in mint condition and all maintenance had been done. I was lied to. Truck ended up needing over 10000 in repairs. From a bad wheel Was told truck was in mint condition and all maintenance had been done. I was lied to. Truck ended up needing over 10000 in repairs. From a bad wheel bearing in the front to à full replacement of the heater core. We could not defrost the windows in order to get to work. There are few more issues that were detailed in my communication with them. I traded in a perfect 2022 cherokee elite with only 40000kms and 28000 cash. They kept telling how awesome this truck was and I made the purchase remotely with confidence i was buying an awesome upgrade. After returni g home in logan lake, the ugly side of the truck started to surface. First time i used emergency brake it stayed engaged until it was towed to dealership in kamloops, went quickly downhill from there. When I tried to mention my issues about à month after the purchase i got nothing from them except denial. I have been ghosted eversince. I keep calling them and they keep giving excuses for why they cant get back to me. They lied to me and took all they could. I guess thats what they mean when they say they go above and beyond. Do not trust this dealership and its staff. They do not mind lying for a sale. More
by JPC
Employees Worked With
Noah
March 13, 2025
I recently tried to purchase a car from Kia West, and unfortunately, it was a very disappointing experience. It seemed like their only goal was to make a sale, no matter the circumstances. I ended up can unfortunately, it was a very disappointing experience. It seemed like their only goal was to make a sale, no matter the circumstances. I ended up canceling the deal due to a lack of delivery, and now I’m still waiting for the refund of my down payment. If you're in the market for a Kia, I highly recommend considering another location. More
by JUD
Employees Worked With
sales dept
February 19, 2025
We bought a car here and it was all ok until the brakes started squealing as soon as we got it home. I assumed it was the cold weather but they got worse and worse so I took it back in to get the brakes lu started squealing as soon as we got it home. I assumed it was the cold weather but they got worse and worse so I took it back in to get the brakes lubricated. But when I got them home they were squealing again. So I took them into our mechanic we’ve been working with for a decade and he told us that they were bone dry and absolutely nothing was done to them. We had to pay to get them done properly. Then the snow came and the car started feeling ‘off’. We took it in and they told us that there were $12,000 in repairs needed. TWELVE THOUSAND DOLLARS - after THREE months of owning this car. We drove it away after being assured that it was safe to drive but would need these repairs in the near future. My husband was beside himself and got all the info needed to show our mechanic who said with no hesitation that all of these issues would have been found before we bought the car had they done due diligence. Turns out it was not safe to drive and is now sitting at our mechanics waiting to see what can be done. Bottom line: they sold us a dangerous car and put our kids at risk. We have tried to reach ANYONE to help make this right many many times over a week and a half and they have ignored every single attempt to contact them. BE CAREFUL! More
by Dissapointed
Employees Worked With
Noah, Jonas
November 05, 2024
I recently had a highly disappointing experience at [Dealership Name]. Despite being quoted an estimated service cost of $764, my final bill came to $1,063. I was charged for additional items like “sh [Dealership Name]. Despite being quoted an estimated service cost of $764, my final bill came to $1,063. I was charged for additional items like “shop supplies” ($50), unnecessary tire replacement ($134) when tire rotation was already included in service. Furthermore, the bill indicated an exterior wash, which was never performed. This lack of transparency and communication has caused me to lose trust in the service quality here. I purchased my Kia in 2022 and expected better service and professionalism, but recent experiences have made me reconsider returning to this dealership. For anyone considering service here, I would advise confirming every detail and ensuring clarity on charges beforehand. Unfortunately, my experience has not lived up to the standards expected from a reputable dealership. More
by Priyanka
Employees Worked With
Willy
September 01, 2024
The worst service! Won't respond to calls or texts lies constantly. My 2017 sportage (126,000kms) had total engine failure (known engine recall) I had the recal preform Won't respond to calls or texts lies constantly. My 2017 sportage (126,000kms) had total engine failure (known engine recall) I had the recal preformed. along with a lose of brakes on the freeway with my kids in the car after having my car towed they were supposed to send info to kia canada which they said they did apparently they lied. 3 weeks go by zero communication no response from them when we call and text. They are trying to screw us and not fix it due to having my father (a retired mechanic) do some oil changes. They know the engine is a problem and yet they won't do what's right! THE WORST. DON'T BUY FROM KIA WEST!!!! More
by k.g
Employees Worked With
service department
May 27, 2024
Bought a nice used vehicle from them with a 30 day warranty didn’t even get home tire light was on took to shop and the 2 back tire sensors were no good Kia shop had just deleted code so it came back warranty didn’t even get home tire light was on took to shop and the 2 back tire sensors were no good Kia shop had just deleted code so it came back on and they wanted me to catch a ferry to come all way back to there shop instead of saying take somewhere get it fixed and send us the bill 130 bucks so Iam not happy very very poor !!! More
by Mikeysevilmindmike
Employees Worked With
Jason McBurney
May 04, 2024
My recent encounter with Kia West Coquitlam has been nothing short of infuriating. Despite multiple visits and assurances of a resolution, the emergency brake (EBP) and parking brake lights in my Kia Ni nothing short of infuriating. Despite multiple visits and assurances of a resolution, the emergency brake (EBP) and parking brake lights in my Kia Niro have remained illuminated for over 10 months. The excuse of part backorders has become tiresome, as the issue persists without any signs of improvement. The lack of effective communication and the inconvenience caused by this prolonged problem have left me deeply disappointed. As a loyal customer, I expected better service and a timely resolution, but my trust in Kia has been shattered. This experience has not only left me upset but also hesitant to consider Kia for any future purchases. Regrettably, I cannot, in good faith, recommend Kia to others based on my recent ordeal. Additionally, during the course of these ten months, I have visited Kia West Coquitlam six times for the same issue. On one occasion, my car was even kept at the dealership for four days for diagnosis, only to yield no significant progress. Furthermore, during my most recent visit to address this issue, I was informed that the part would be ordered and would take approximately two weeks to arrive. However, after more than three months have passed, I am once again being told today that it will take another two weeks. More
by Rahman Salimi
Employees Worked With
Kelly
April 04, 2024
Two salespeople we dealt with were great but when it got to the purchase stage with the managers there was no discussion or chance to ask questions (re: inclusions, etc.), no verbal/written price breakdown to the purchase stage with the managers there was no discussion or chance to ask questions (re: inclusions, etc.), no verbal/written price breakdown provided, they just gave us their 'best price' and expected us to pay it. And....we were buying 3 vehicles! In the end we bought them from another Kia dealer who provided excellent customer service and a better price on all 3. More
by Jamey
Employees Worked With
Adam & Suraj were great; 2 managers not so
