Go Kia West

Great staff at Kia West I was in the Kia West store a month ago after corresponding with several people there regarding a Toyota Venza that I wanted. It was my fault that I I was in the Kia West store a month ago after corresponding with several people there regarding a Toyota Venza that I wanted. It was my fault that I had waited so long to go in and test drive because sadly when I did it was sold. I thought that I would have to start from scratch looking for another one but to my surprise they told me they would do the work for me. It has been a month and I got the call last Friday that they had one that met all my requirements including the price range I wanted. I just left today very happy with it and could not express my gratitude to all the amazing employees that helped me get the car I wanted. More

Honest Sales People Great customer service! Very professional and I really like that they showed me all the numbers right up front, didnt hide a thing. I was going to sel Great customer service! Very professional and I really like that they showed me all the numbers right up front, didnt hide a thing. I was going to sell my car private because I didnt think they would give me even close to what I wanted to sell it for but they did. Couldnt be happier with my new Soul. Def recommend going here! More

A ghost problem with my AC I bought a 2009 volvo c30 from kia west end of last summer, the AC was blowing warm air and they did an investigation and could not find a leak, thus I bought a 2009 volvo c30 from kia west end of last summer, the AC was blowing warm air and they did an investigation and could not find a leak, thus they just topped up the AC gas and I drove the car for a year... This summer I turn the AC back on and it was blowing warm air, so I spoke with Shirley who is their customer service manager. She was so sweet about the whole thing and got me into service (after they recharged it and told me to drive with it blast on max for 3 days and return), they fixed the AC and today in this hot summer day I could not have appreciated more. Shirley if for whatever reason you do endup reading this review I thank you again for your kindness and I thank your dealership for doing the right thing:))) More

Above and Beyond Service My 2003 Grand Caravan has a bit of a engine problem. Instead of constantly putting money into it I decided it is time to get a new KIA Sedona or Sport My 2003 Grand Caravan has a bit of a engine problem. Instead of constantly putting money into it I decided it is time to get a new KIA Sedona or Sportage. I sent several requests for quotes to different KIA dealers, and KIA West was the first to respond with a very reasonable offer. They gave great info and suggestions when I was deciding between the Sedona and Sorento. After a bit of negotiation, I was able to get a fair trade in value for my Caravan and decided on the Sedona. So far, I couldn't be happier, my expectations were exceeded! I was very impressed with KIA West and will be a repeat customer and I will be recommending them to my friends. More

One last thought Forgot to mention the great play area with toys for the kids def a plus when you have a family, helps ease my mind for my first service appointment wi Forgot to mention the great play area with toys for the kids def a plus when you have a family, helps ease my mind for my first service appointment with the kids! More

Replacing a Vehicle Mr. Meghji, my sales representative, was very helpful in finding a car that would suit my needs. I tend to be somewhat picky when it comes to making Mr. Meghji, my sales representative, was very helpful in finding a car that would suit my needs. I tend to be somewhat picky when it comes to making up my mind about a vehicle. I left the dealership as a happy customer. More

Exceptional Service The service we received from the beginning to the end was exceptional. The sales team (Francis and Ali) were a pleasure to deal with. They were profes The service we received from the beginning to the end was exceptional. The sales team (Francis and Ali) were a pleasure to deal with. They were professional, friendly, upfront and honest with all our questions and concerns. They went over and beyond what was needed to gain our trust in them to sell us the vehicle we wanted at the price we could afford (thanks Ben). When it came time to pick up the vehicle we noticed a dent which they were able to get fixed within a few days at no extra cost. It was a pleasure dealing with Mo at this point. I drove off the lot NOT regretting our decision. We are very happy to be Kia West customers. Thank you for the great experience!!! We will definitely refer you to anyone looking for a new vehicle. More

WOULD RECOMMEND!! Mo seemed really knowledgeable and had the exact car I wanted! The business office was helpful and answered all my questions. Overall great experience Mo seemed really knowledgeable and had the exact car I wanted! The business office was helpful and answered all my questions. Overall great experience and I will be recommending KIA West to my friends and family. More

A great service experience at Kia West I took my 2007 Kia Sorento to the local Cranbrook dealer with an All Wheel Drive problem. 5 weeks and 1600. $ later the problem remained and the deal I took my 2007 Kia Sorento to the local Cranbrook dealer with an All Wheel Drive problem. 5 weeks and 1600. $ later the problem remained and the dealership could not tell me what the problem was or how much more it would cost to fix. The AWD was decommissioned (removed a fuse) and I drove the vehicle to Kia West where I had previously dealt with Kelly at the service desk. Kelly took control of the situation, provided for a courtesy vehicle and arranged for an experienced technician to work on my Kia. The technician carried out the necessary repairs including a repair of some of the work just done in Cranbrook. He also noticed and corrected other potential problems. Throughout this process Kelly kept us informed and managed a goodwill contribution from Kia Canada. The Kia runs great now and I was very pleased with the price of the repair. I cannot "say enough" about the professional, competent and friendly service I received from Kelly. She really pulled me out of a frustrating difficult situation. When I am ready for a new vehicle I will shop first at Kia West and urge others to do the same. More