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Go Kia West
Coquitlam, BC
263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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263 Reviews of Go Kia West
August 24, 2015
Sales people have no clue After getting to test drive a Sedona for 2 days (to let me wife and kids test it all out) I bring it back and deal with Lucas stating I want to purcha After getting to test drive a Sedona for 2 days (to let me wife and kids test it all out) I bring it back and deal with Lucas stating I want to purchase a 2016 Sedona SX. The MSRP on the kia.ca website for an SX is $35,795. Lucas' first price was $39K plus taxes levies and delivery and destination charge. Obviously I point out the website, and he states that this price does not include dealer profits, etc. I laugh, stating MSRP stands for Manufacturers Suggested Retail Price. This is the starting point of the negotiation. I then state I want it for $34K. He then comes back with a spreadsheet showing KiaWest invoice price of $35,400 for the Sedona so $34k isn't possible. I have looked at unhaggle.com which shows the invoice price which is WELL below that, and taking into account their need for a profit, $34K was not an unreasonable expectation on my part. Well Lucas talked to his manager (or just left to walk around) and said that he couldn't do better. I then said I guess I'll have to go somewhere else. He thanked me for my time and out I walked. I then went to another Kia dealership and very quickly got to a reasonable price and am now the happy owner of a Kia Sedona SX. Kia West completely lost out on a sale because their sales person was a complete idiot. Or he must have thought he was dealing with someone who hadn't done any research, and then trying to scam me with some home made 'invoice price' he had (which I promptly said to him that he made up those prices...). Anyway, I do not recommend dealing with Kia West at all. To add to this (to show it isn't just one bad apple), a co worker also tried to buy a vehicle on Sunday and got horrible customer service at Kia West. She promptly left and bought a vehicle at a different Kia location (I'll let her write the details if she chooses). More
by kiabuyer74
Employees Worked With
Lucas
August 19, 2015
Excellent customer service! I couldn't be happier with the customer service as my son bought his first car! I am so happy we went to this dealership! I couldn't be happier with the customer service as my son bought his first car! I am so happy we went to this dealership! More
by HappyMidwife
Employees Worked With
Francis, Cody, Shane, Venu
August 02, 2015
Very Accomadating I was up from Kelowna for the weekend and had car trouble. I had been contemplating a new car for awhile and after having a couple of friends from th I was up from Kelowna for the weekend and had car trouble. I had been contemplating a new car for awhile and after having a couple of friends from the lower mainland go here I decided to check them out. They lent me a Kia Soul for the weekend to let me try it out and I went back today on my way home to buy it. Its amazing how they let you take the cars over night to really know if it works for you or not, I even went all the way to Whistler and they had no problems with it at all. Very happy with my choice of going there! More
by ChrisBoy
Employees Worked With
Noah
August 01, 2015
Our wheel fell off after servicing. Not impressed at all, after servicing our Kia today, we drove two blocks and the rear wheel fell off. Huge liability. Still waiting for how they are Not impressed at all, after servicing our Kia today, we drove two blocks and the rear wheel fell off. Huge liability. Still waiting for how they are going to address it. More
by younggvan
Employees Worked With
Luke and Jason
July 30, 2015
Very Impressive Customer Service Friendly staff, very warm welcoming environment! Could not be more impressed with the customer service My husband and I experienced here. It was our Friendly staff, very warm welcoming environment! Could not be more impressed with the customer service My husband and I experienced here. It was our first new car purchase and they made it easy and stress free. Highly recommend going there as it really feels like a positive, honest place! More
by Kim Z
Employees Worked With
Francis
July 16, 2015
Poor and dishonest service here at Kia West Had multiple dealings with the folks at Kia West. All dealings were a huge headache. Whether its feeling ripped off from the financing and sales team Had multiple dealings with the folks at Kia West. All dealings were a huge headache. Whether its feeling ripped off from the financing and sales team or feeling frustrated with the service and parts desk or sending fake letters stating crazy incentives if I traded my car(which did not happen when I negotiated) These people make everything sound good when your about to purchase a new car however the second you sign on the dotted line, everything that was said changes. I purchased my first Kia and last Kia from Kia West and decided to take my business to Applewood Kia Langley for my 2016 Kia Sorento . Applewood has not made my experience with them a horrible one like Kia West. Futhermore, Applewood beat KIa West price with trade in buy 3k. Thank you Kia West for helping me find a Kia that made my experience an enjoyable one. More
by Sherman
Employees Worked With
All Staff
January 11, 2015
Amazing Customer Service Went into the dealership with the thoughts of receiving lies and bad customer service which I had recently experienced from several other dealerships. Went into the dealership with the thoughts of receiving lies and bad customer service which I had recently experienced from several other dealerships. However, to my surprise all the staff were very friendly, honest and knowledgeable with all the questions I had. Def recommend going there if you want the facts and info about what you are looking for. More
by patricksmith
Employees Worked With
Ben
January 05, 2015
Great staff at Kia West I was in the Kia West store a month ago after corresponding with several people there regarding a Toyota Venza that I wanted. It was my fault that I I was in the Kia West store a month ago after corresponding with several people there regarding a Toyota Venza that I wanted. It was my fault that I had waited so long to go in and test drive because sadly when I did it was sold. I thought that I would have to start from scratch looking for another one but to my surprise they told me they would do the work for me. It has been a month and I got the call last Friday that they had one that met all my requirements including the price range I wanted. I just left today very happy with it and could not express my gratitude to all the amazing employees that helped me get the car I wanted. More
by Derick
Employees Worked With
Amber, Mo
September 23, 2014
Terrible Reliability My family purchased a 2002 Acura TL from KIA West, and all seemed to be looking good, with the salesman being very friendly and imformative. When My family purchased a 2002 Acura TL from KIA West, and all seemed to be looking good, with the salesman being very friendly and imformative. When it came to negotiating prices, it got very extensive, and the manager did not make much of a lee-way for our price point. We ended up $700 over our tight budget of $6000, and this was with us leaving the dealership and calling back the next day when we realized they weren't going to lower the price anymore for us. The salesman says they have to replace the ABS module, and promises us that it would be ready on Monday (current day was Friday). Come Monday, we call them, and they say, Tuesday for sure. Come Tuesday, they again tell us the next day for sure. Come the next day, they don't even contact us. We call in on Friday, and it turns out our salesman wasn't even working on Friday, Saturday, or Sunday. We managed to contact his cell number, as he had given it to us before we left after we put a deposit of $1000 down for the car. He made us ANOTHER false promise by saying it would "absolutely be finished and ready for pickup," on Monday. We PHYSICALLY make the hour long drive from our home in Burnaby to KIA West, only to have them tell us that they were going to reprogram the car, and it will be done for the next day. TLDR; This company makes too many promises that they can't uphold. Don't trust anything they say in regards to time management, and if you ever need to leave your car there for a tuneup, don't expect it to be ready on the day they say it will be done. More
by GeorgeLamm
Employees Worked With
Troy
August 17, 2014
Honest Sales People Great customer service! Very professional and I really like that they showed me all the numbers right up front, didnt hide a thing. I was going to sel Great customer service! Very professional and I really like that they showed me all the numbers right up front, didnt hide a thing. I was going to sell my car private because I didnt think they would give me even close to what I wanted to sell it for but they did. Couldnt be happier with my new Soul. Def recommend going here! More
by nickbrown82
Employees Worked With
Mo
