Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Go Kia West
Coquitlam, BC
263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
263 Reviews of Go Kia West
April 04, 2016
Lengthy horrible basic service. What is usually a 1 hour service took almost 3 hours to finish. And the excuse that was given to me was that they still had to purchase the part. When What is usually a 1 hour service took almost 3 hours to finish. And the excuse that was given to me was that they still had to purchase the part. When I noticed that it was taking longer than usual, the service advisor, Jason, did not even bother to inform me that it is going to take a longer time than usual - one had to approach the service desk a number of times to follow up on the status. And the said service advisor Jason was not apologetic at all. He was like a robot that just wants to get the assembly line going. No emphaty at all to what is going on and that the customer is frustrated. To top it all, as I got my vehicle, I was never asked to sign anything and never got a service order/receipt. Makes you wonder whether they did do the service and bought the proper part for it! I could not believe such incompetence and lacking in customer service. More
by aro3620
Employees Worked With
Jason
March 30, 2016
Rescued From The Jaws of Kia Richmond I was considering purchasing a Rio LX+ from Kia Richmond before I was made aware of the drama currently taking place at that dealership. It was a bit I was considering purchasing a Rio LX+ from Kia Richmond before I was made aware of the drama currently taking place at that dealership. It was a bit of a drive to Kia West from where I live but it was worth it - I got the car I wanted at a pretty good price and with very little drama. Jenny won't forget you exist the second the deal's been closed, so if you want to be treated like a person instead of a bank account she's a good one to do business with. More
by Jason B.
Employees Worked With
Jenny; Patrick
March 20, 2016
no pressure Great,personnel,felt very comfortable.no pressure,went through sale very efficiently.friendly staff very helpful.i will definitely recommend this deal Great,personnel,felt very comfortable.no pressure,went through sale very efficiently.friendly staff very helpful.i will definitely recommend this dealership to friends and family.i had a good overall experiance More
by Red ranger
Employees Worked With
Jenny E.,patrick
March 07, 2016
Great Dealership I recently bought a 2016 KIA Sorento Sx at Kia West and I love it!!! My salesmen Chris was awesome and great to deal and the manager Shayne. I will te I recently bought a 2016 KIA Sorento Sx at Kia West and I love it!!! My salesmen Chris was awesome and great to deal and the manager Shayne. I will tell everyone to go see them if they need a vehicle!! More
by Michelle
Employees Worked With
Chris,shayne
February 20, 2016
Honest and friendly Honest, friendly and amazing customer service! Just bought a rondo Thursday at their event they had and could not be happier! Every question I asked t Honest, friendly and amazing customer service! Just bought a rondo Thursday at their event they had and could not be happier! Every question I asked they answered thoroughly and I even received a follow up the next day to makes sure that I was still happy! Highly recommend them! More
by A.Garcia
Employees Worked With
Trevor
January 02, 2016
the best experience in buying a new vehicle. Wanted to let everyone know how amazing Every Person was that we dealt with. What an awesome team you have at your dealership. Thank you for making i Wanted to let everyone know how amazing Every Person was that we dealt with. What an awesome team you have at your dealership. Thank you for making it fun. More
by tiki
Employees Worked With
Drew
December 27, 2015
Above and Beyond Customer Service Amazing customer service! I wanted a new car forever and had been to several other dealerships and always got the run around. When I got to Kia West Amazing customer service! I wanted a new car forever and had been to several other dealerships and always got the run around. When I got to Kia West I mentioned it would be my first car I have ever bought NEW and was so excited. They asked me so many questions to narrow down which would work best for me, being I liked them all. I even told them my price range I needed to stay within and they made it happen and with all the features I wanted. I am so happy now with my NEW Kia Soul that I cannot express enough thank you to everyone that helped me out. They even put a bow on my new car for me when I went to get it.Highly recommend going there, they def seem like they are there to sell towards the customers wants and needs not to just sell. More
by Cassandra
Employees Worked With
Trevor
November 13, 2015
They still owe me 300$ Took a 1990 f250 home for a test drive and to give my mechanic a chance to look it over. Gave the dealership a 200$ deposit and put a 100$ of diesel i Took a 1990 f250 home for a test drive and to give my mechanic a chance to look it over. Gave the dealership a 200$ deposit and put a 100$ of diesel in it (who arranges for a truck to go out and then forgets to put fuel in it??) Long story short mechanic found tons of problems and had to jump me to send me on my way. I was unable to start the truck after I got it home so I called the dealership and they sent guys out to jump it and pick it up. Now after many phone calls (which are just being ignored at this point) and even a visit to the store (I live an hour away) I have still not received my money back.. totally unprofessional and borderline criminal.. it's been three weeks since I took the truck home. Avoid if at all possible! More
by Quinnj
Employees Worked With
Trevor
October 20, 2015
Excellent service and dedicated staff before and after sales Sales Manager Patrick Namuco changed the image in head of Car salesmen. There are still a select few that are honest, hardworking people that you can Sales Manager Patrick Namuco changed the image in head of Car salesmen. There are still a select few that are honest, hardworking people that you can really depend on to deliver excellen t customer service. Also would like to commend Business Manager Heather Roy for an outstanding job finding us the best rate and staying after hours with us on a sunday! It is people like them that make companies successful by building trust and maintaining a high level of service! Congratulations to Kia West for 2 outstanding employees! All this and we were not even planning on trading in our vehicle. We just stopped by to check out the dealership because they were open on a sunday afternoon! yeah, they're that good! More
by GerryB
Employees Worked With
Patrick Namuco, Heather Roy and Trevor ( did not get his last name )
October 02, 2015
Incredibly Bad and unprofessional service My experience started with Kia west by me going in to look at a used car, I liked it agreed on the price of $4500 and left a $100 deposit, the next da My experience started with Kia west by me going in to look at a used car, I liked it agreed on the price of $4500 and left a $100 deposit, the next day they call me and say that they're unable to give it to me for that price and that they want me to take it for $5500, I said no and told them to get my deposit ready so I can pick it up and go else where. First time I went in to claim my deposit they told me that they could not get it ready in time and that I would have to come in the next day. Second time I went in to claim my deposit they say that there was a miscommunication and that my deposit will be ready the next day and that they where very sorry. Third time I went in to claim my deposit they say that they didn't do it and that they're very sorry and that they will deliver my deposit to my house, I'm still waiting to get my $100 back. I will never return to this dealership, and will never recommend them to a friend or family member, in fact I would recommend stayin. Away from them and their unprofessional staff! More
by Yasir1234
Employees Worked With
Patrick
