Go Kia South

Go Kia South dealership in Edmonton is violating consumer protection laws. I just experienced this. We are car shopping and went to test drive a Sorento which was listed on the website for $29,500. We liked protection laws. I just experienced this. We are car shopping and went to test drive a Sorento which was listed on the website for $29,500. We liked the vehicle, and when we went to talk about the price with the salesperson, there were charges of approximately $6000 added to the price, which were presented as mandatory. This made the final price $35,500 plus GST, an upcharge of over 20%. Upon pressing, i was able to get them to drop some of these charges, but not the $1600 "AB preparation" charge. My understanding is the law requires disclosure in an online ad of all extra charges, except for GST. I believe Go Kia South in Edmonton is knowingly and routinely violating this law. I'm old and wise enough to see through this scam, but I'm sure there are plenty of inexperienced first time buyers who don't. I'm very frustrated as we drove over an hour each way to see this vehicle. Not only did someone try to scam us, but they wasted a bunch of our time as well. Stay away from this place. More

I recently purchased my second Kia from this dealership (the third Kia I have owned) and I am sad to say that there will never, ever be another Kia in my life. When I first got the vehicle the seat protect (the third Kia I have owned) and I am sad to say that there will never, ever be another Kia in my life. When I first got the vehicle the seat protectant was applied poorly so they took it back in to re-do. They escorted me to the back shop to show me the work…and the detailer was actively drinking coffee inside my brand new vehicle that I had not even drank in yet, I was unimpressed but willing to look past it. However, things only went downhill from there. I have had the vehicle for 80 days, 20+ of which it has been in their shop. I had asked for information on the diagnosis and what was being done to repair my vehicle in writing and over the phone but was ignored. I escalated my concerns to management but they don’t seem to care, I have emailed the GM with no response. The service manager told me he “test drove” my vehicle by driving it in circles in the parking lot for 50 minutes? I don’t believe this but IF it is true, what a waste of time. I even went as far to escalate this to Kia Canada who advised me dealerships are independently owned and operated so I had to deal with management at this specific location. Weeks ago I asked the Service Manager to put me into a new Sportage, I was advised it would cost $25 more biweekly on a longer loan term without the extras I added on (windshield warranty & 3M). Which seems Ludacris since they just sold me this brand new car with issues. Most recently I asked to be put into any other vehicle, he responded saying he would help any way he can. Hours later I hadn’t heard back so I followed up, he phoned and said he would get right back to me with numbers…it is now the next day and I haven’t heard back. I am of the opinion, and have facts to back this up, that sure – they will sell you a product and that is it. Kia does not stand by their vehicles and they certainly do not give a crap about customers’ time or money, the lack of respect I have encountered every step of the way is appalling. More

Professional crooks. Would give zero stars if I could. They will do everything in their power to sell you extra xxxx you don't need and even when their website claims "Pr Would give zero stars if I could. They will do everything in their power to sell you extra xxxx you don't need and even when their website claims "Price includes all fees and charges except GST and fees associated with financing" somehow the price of your car will go up 15% or more because of xxxxxxxx add-ons, some of which are "mandatory". When I questioned how that was possible when the website says there are no added fees I was told "those are services, not fees". I managed to haggle down the price of the mandatory fees, pardon me, "services", to $905 which is OUTRAGEOUS because you want to know what that $905 was for? A car detail (worth $200), a tank of gas (worth $100), AMVIC fee ($7.95), anti-theft etching ($20 kit on amazon does the same thing) and key loss protection. After repeatedly telling their salesperson I did not want or need any add-ons (trying to sell me packages of things the vehicle already has for $3000) I finally made a deal and went over to sign the financing paperwork. Buddy in finance spent the first 45 minutes trying to sell me more xxxx and would not take no for an answer. So god xxxx annoying. Looking at other reviews I'm now terrified that my car will have mechanical issues, even though the mechanical report was (suspiciously) 10's across the board with no details given for brake pad thickness or tire tread depth, which is pretty standard. More

Eugenio Iafolla horrible rude and arrogant sales manager. Finance department was good to work with though. Finance department was good to work with though. More

You will notice all the BAD reviews, pay attention they are correct, worst most dishonest dealer in CANADA avoid this place AT ALL COST!! are correct, worst most dishonest dealer in CANADA avoid this place AT ALL COST!! More

This place is a joke and if you shop here be prepared to be ripped off amd pushed around. The sales team are a bunch of fast talking crooks and the sales manager is a complete bully. Save yourself the money be ripped off amd pushed around. The sales team are a bunch of fast talking crooks and the sales manager is a complete bully. Save yourself the money, like the thousands of dollars, and ahope elsewhere. These clowns don't back up their work and the don't care what they sell you, as long as they sell you something. Buyer Beware is a must at this place. 0 out of 5 on every level. More

Justin at Go Kia south was super helpful. Very knowledgeable and friendly as well. Very happy with everything. Very knowledgeable and friendly as well. Very happy with everything. More

Smooth transaction and very helpful staff made my first car buying experience easy. Go Kia South and the crew have given me their full attention to all my car needs especially Maron. Thanks again for the g car buying experience easy. Go Kia South and the crew have given me their full attention to all my car needs especially Maron. Thanks again for the great help! More

I had a great experience at Go Kia South. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend finding Gil Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend finding Gilian as she has been really helpful to me and made sure I got the best service possible. More

Great service department! Jasmine was amazing super helpful. She went above and beyond to make sure all went well with my repairs and recalls Jasmine was amazing super helpful. She went above and beyond to make sure all went well with my repairs and recalls More