Go Kia South

Bought a new Telluride from them in July 2023. The sales person Matthew was great to work with and I had no issues afterwards in paying cash for my vehicle. Yes they charged me way too much for th The sales person Matthew was great to work with and I had no issues afterwards in paying cash for my vehicle. Yes they charged me way too much for their “document fee”, but I’ve dealt with this at every dealership. You just need to refuse it and be firm. More

Phil deserves 10/10 customers service. I did not come back more than a year due to bad experience. Phil is my new service advisor this time. I told him my concerns & he did his best fixed I did not come back more than a year due to bad experience. Phil is my new service advisor this time. I told him my concerns & he did his best fixed them & explained to me in detail well. His attitude is so sincere, professional & very knowledgeable. I will be back for maintenance & like to deal with him. Actually I tried to do the survey but the date visit is incorrect. So I tried to correct it at the beginning but end up " thank you for your responses, these are all the questions we have for you." After a few days now, I am still impressed Phil's attitude & happy this visit with KIA. So I decided to use this way to praise someone doing good on his job. I appreciate Phil's effort to do things right & listening thorough my concerns. Thank you. Alice More

Had a great experience purchasing a sportage from Justin and the team at go Kia south. He was personable and knowledgeable, as well as easy to talk to. The finance team was quick. I didn’t feel pressured at and the team at go Kia south. He was personable and knowledgeable, as well as easy to talk to. The finance team was quick. I didn’t feel pressured at any point. Justin made the purchase fun. I even watched Justin skip out on a company wide lunch to take us for a test drive and show us all the vehicles on the lot that matched what I told him I was looking for. I know I’m gonna love this Kia! Thanks! More

Go kia south strikes again. The hits keep coming from this terrible dealership. Just found out the dealer installed locking wheel nuts are the wrong ones. Been driving this ca The hits keep coming from this terrible dealership. Just found out the dealer installed locking wheel nuts are the wrong ones. Been driving this car for a year. Lucky the wheel didn't fall off. More

We had an absolutely horrible experience with this dealership and will never purchase a vehicle from them again. I highly suggest others avoid them as well but if you do insist on going here I have so dealership and will never purchase a vehicle from them again. I highly suggest others avoid them as well but if you do insist on going here I have some suggestions based on our experience: - Research AMVIC and their all-in pricing regulations. Things like the "AB Prep" package that the dealership will tell you is installed on all their vehicles should NOT be an additional cost on top of the vehicle list price - When you pick up your vehicle, inspect and make sure all parts of this "AB Prep" package are ACTUALLY there. We knew the winter floor mats were there but did not realize until we got home that the other 4 components (including block heater, battery blanket, etc) were never installed. Also if you get a set of winter tires ensure they are the right ones. We had a completely incorrect tire size installed on the vehicle and nobody noticed it until we pointed it out - If you are buying a hybrid or EV that should qualify for the iZEV rebate with Transport Canada, do your research on which vehicles qualify. Contact Transport Canada if you need confirmation on anything. This dealership tried telling us our vehicle didn't qualify and their reason made no sense based on what I had researched. We made them submit the paperwork anyway and, surprise surprise, they have now had to give us $5k - Ask to see any service or maintenance records on the vehicle before you buy it, whether it is brand new, a demo, or used vehicle. We purchased an "executive demo" with very low km on it and were told everything would be good to go when we picked it up. Not only was the battery not charged (hybrid vehicle), it was due for an oil change in the next 2 weeks. The service department informed us of this and sales (Gino specifically, not knowing we spoke to service already) tried to pass it off as forgetting to update the sticker - Perhaps the worst part of this whole experience is the fact that 2 or 3 days after we picked up the vehicle we got a call from the service department to schedule the warranty work for our vehicle. At no point during this purchase in writing or conversation with Josiah, Khandaker, Gino, or Isabel had ANYONE disclosed that this vehicle in fact had a problem with the wiring harness and the whole thing needed to be replaced. Vlad in service told us that they had advised Sales to not sell this vehicle until it was fixed, however Sales assured them they would let any potential buyers know. Clearly this did NOT happen. When we confronted Gino (sales manager) about this he said that Sales was not aware of the issue so in my mind there are 2 possible explanations here - managers either have no clue what is going on in this dealership or they know exactly what is going on and are scamming their customers I can't tell you how many hours we have spent arguing back and forth with people at this dealership to fix all these issues. I also can't tell you how many times in these conversations we heard Gino tell us "mistakes happen". One mistake I can understand, maybe even 2. However this has far exceeded what should be acceptable and I would even go as far as to consider some of these "mistakes" to be illegal. At this point we are stuck with this vehicle, if I knew we would have to go through all of this to get it I never would have set foot in the building. Unfortunately we still need to bring it here every few years for some maintenance things specific to this dealership but they will be getting no further business from us or anybody that we know is looking to purchase a vehicle. More

Definitely the worst service in town by far. Had engine failure and after dropping car to Kia next day got phonecall that I can come pick up car (it was only computer problem we updated it all Had engine failure and after dropping car to Kia next day got phonecall that I can come pick up car (it was only computer problem we updated it all is good). Came to pick it up and engine was struggling to run with big clunking noise coming from it. After confronting them admitted that it was not good(no xxxx). After the engine was replaced and I got my car back few days later my steering wheel whent to left in the middle of the ride(almost crashed). Came next day in Kia and they fixed it( didn't screw and check everything properly). In coming months I found few screws under my car(should have been tight screwed) and that was after me telling them please check that everything is screwed this time lol. And the last one that sealed the deal, it needed 6 months from engine replacement that my exhaust pipe from engine gets loose( that's why I found 3 screws under the car). Noise was strong and I checked where is the problem(only 1 of 4 screws was on and loose). So I called kia and came there on my regular service. I explaine the problem(TELL THEM THAT 3 SCREWS ARE MISSING AND LOCATION OF IT). THEY RETURN CAR TO ME AND SURE I COME HOME 1 SCREW IS ONLY THERE AND LOOSE. THEY DIDN'T EVEN LOOKED AT IT. UNBELIEVABLE!!!!!!!!!!!!!!!!!!!! I wrote kia Canada and didn't got nothing back. And I have email from kia south common that acknowledges that all above is true. You still want to take your car there? You trust them? They are honest? More

Helpful and friendly. Thanks to Hark Padda he understood what we wanted and worked hard to get us a deal. Thanks to Hark Padda he understood what we wanted and worked hard to get us a deal. More

Went there to inquire for a used/pre-owned vehicle that they are selling. Went inside but no one attended to me until after I called their number to ask to be seen. Also, they did a Hard Credit Inquiry they are selling. Went inside but no one attended to me until after I called their number to ask to be seen. Also, they did a Hard Credit Inquiry on me WITHOUT my CONSENT when I specifically said to them, especially Harmeet, that I am not okay/comfortable with doing the hard inquiry just yet since I am still car shopping and only there to inquire about the certain used vehicle. They assured that they won’t do a hard check, but they did anyway. They lied. Disappointing, really. More

On Saturday, 20 May, 2023, my wife and I visited Go Kia Soul to consider the purchase of a newer Soul for our daughter. We chose Go Kia South because we are driving out third Sorento (purchased from th Kia Soul to consider the purchase of a newer Soul for our daughter. We chose Go Kia South because we are driving out third Sorento (purchased from this dealership) and we have been very pleased with the way we have been treated by the staff in Management, New Car Sales, Parts, and Service. We were met by Guilliane Tiongson (new car sales) with whom we negotiated the purchase of a low mileage, demo, Ex Premium Soul. Guilliane was personable, knowledgable, professional, and made us feel confident we were dealing with a trustworthy person during the purchase process from start to finish. Our daughter loves the car and we paid a price we are happy with. I look forward to sitting with Guilliane over a coffee down the road, and I wish her the best of luck at Go Kia South. More

Helpful and friendly staff. End up not buying anything but the exp. was fine. Thanks to Billy Liu but couldn't find him in the list here so I'll just tag someone else. End up not buying anything but the exp. was fine. Thanks to Billy Liu but couldn't find him in the list here so I'll just tag someone else. More