Go Kia South

Able to attend to my Service Request perfectly! . Excellent Customer Service! Keep up the good work! . Excellent Customer Service! Keep up the good work! More

They charge me more than they give me estimate which is not good and unprofessional not good and unprofessional More

First service advisor was awful to deal with and she said I didn’t have any oil changes on my package then said that a different Service advisor Phil was going to help me. He was rude and had no idea how to I didn’t have any oil changes on my package then said that a different Service advisor Phil was going to help me. He was rude and had no idea how to do his job. Told me that people tell them all that time they have a package and then leave and he has to pay for it. Told me he is not having $85 taken off his paycheque if I am lying which I felt very offended by. I came for an oil change on my LGM package and said they “I don’t see anything on my screen” and told me I paid for my last 2 or 3 oil changes which was a lie and I told him to show me my receipts that I paid for them and he said “well I’m not going to look in the archives for that, that would take me hours. I highly doubt in 2024 that it would take someone “hours” too look for a past receipt under my name on the computer. They usually always send me a video of work of the work they are completing which I really like and when I asked Phil he said “server was down” imagine that. I don’t believe that for a second. They also never washed my car like they usually do and I know they were washing other cars that day because when I dropped off there was a freshly washed car leaving the service bay. To say I am beyond disappointed with the service I received this weekend would be an understatement. I usually go to this Kia but I will not be coming back to this dealership to be treated like I was a liar or someone trying to cheat the system for a package I paid for when I bought my vehicle. More

Chris was professional the work was done quickly definitely recommend. Clean facility friendly staff. Thank you definitely recommend. Clean facility friendly staff. Thank you More

Bought a new Telluride from them in July 2023. The sales person Matthew was great to work with and I had no issues afterwards in paying cash for my vehicle. Yes they charged me way too much for th The sales person Matthew was great to work with and I had no issues afterwards in paying cash for my vehicle. Yes they charged me way too much for their “document fee”, but I’ve dealt with this at every dealership. You just need to refuse it and be firm. More

Phil deserves 10/10 customers service. I did not come back more than a year due to bad experience. Phil is my new service advisor this time. I told him my concerns & he did his best fixed I did not come back more than a year due to bad experience. Phil is my new service advisor this time. I told him my concerns & he did his best fixed them & explained to me in detail well. His attitude is so sincere, professional & very knowledgeable. I will be back for maintenance & like to deal with him. Actually I tried to do the survey but the date visit is incorrect. So I tried to correct it at the beginning but end up " thank you for your responses, these are all the questions we have for you." After a few days now, I am still impressed Phil's attitude & happy this visit with KIA. So I decided to use this way to praise someone doing good on his job. I appreciate Phil's effort to do things right & listening thorough my concerns. Thank you. Alice More

Had a great experience purchasing a sportage from Justin and the team at go Kia south. He was personable and knowledgeable, as well as easy to talk to. The finance team was quick. I didn’t feel pressured at and the team at go Kia south. He was personable and knowledgeable, as well as easy to talk to. The finance team was quick. I didn’t feel pressured at any point. Justin made the purchase fun. I even watched Justin skip out on a company wide lunch to take us for a test drive and show us all the vehicles on the lot that matched what I told him I was looking for. I know I’m gonna love this Kia! Thanks! More

Go kia south strikes again. The hits keep coming from this terrible dealership. Just found out the dealer installed locking wheel nuts are the wrong ones. Been driving this ca The hits keep coming from this terrible dealership. Just found out the dealer installed locking wheel nuts are the wrong ones. Been driving this car for a year. Lucky the wheel didn't fall off. More

We had an absolutely horrible experience with this dealership and will never purchase a vehicle from them again. I highly suggest others avoid them as well but if you do insist on going here I have so dealership and will never purchase a vehicle from them again. I highly suggest others avoid them as well but if you do insist on going here I have some suggestions based on our experience: - Research AMVIC and their all-in pricing regulations. Things like the "AB Prep" package that the dealership will tell you is installed on all their vehicles should NOT be an additional cost on top of the vehicle list price - When you pick up your vehicle, inspect and make sure all parts of this "AB Prep" package are ACTUALLY there. We knew the winter floor mats were there but did not realize until we got home that the other 4 components (including block heater, battery blanket, etc) were never installed. Also if you get a set of winter tires ensure they are the right ones. We had a completely incorrect tire size installed on the vehicle and nobody noticed it until we pointed it out - If you are buying a hybrid or EV that should qualify for the iZEV rebate with Transport Canada, do your research on which vehicles qualify. Contact Transport Canada if you need confirmation on anything. This dealership tried telling us our vehicle didn't qualify and their reason made no sense based on what I had researched. We made them submit the paperwork anyway and, surprise surprise, they have now had to give us $5k - Ask to see any service or maintenance records on the vehicle before you buy it, whether it is brand new, a demo, or used vehicle. We purchased an "executive demo" with very low km on it and were told everything would be good to go when we picked it up. Not only was the battery not charged (hybrid vehicle), it was due for an oil change in the next 2 weeks. The service department informed us of this and sales (Gino specifically, not knowing we spoke to service already) tried to pass it off as forgetting to update the sticker - Perhaps the worst part of this whole experience is the fact that 2 or 3 days after we picked up the vehicle we got a call from the service department to schedule the warranty work for our vehicle. At no point during this purchase in writing or conversation with Josiah, Khandaker, Gino, or Isabel had ANYONE disclosed that this vehicle in fact had a problem with the wiring harness and the whole thing needed to be replaced. Vlad in service told us that they had advised Sales to not sell this vehicle until it was fixed, however Sales assured them they would let any potential buyers know. Clearly this did NOT happen. When we confronted Gino (sales manager) about this he said that Sales was not aware of the issue so in my mind there are 2 possible explanations here - managers either have no clue what is going on in this dealership or they know exactly what is going on and are scamming their customers I can't tell you how many hours we have spent arguing back and forth with people at this dealership to fix all these issues. I also can't tell you how many times in these conversations we heard Gino tell us "mistakes happen". One mistake I can understand, maybe even 2. However this has far exceeded what should be acceptable and I would even go as far as to consider some of these "mistakes" to be illegal. At this point we are stuck with this vehicle, if I knew we would have to go through all of this to get it I never would have set foot in the building. Unfortunately we still need to bring it here every few years for some maintenance things specific to this dealership but they will be getting no further business from us or anybody that we know is looking to purchase a vehicle. More

Definitely the worst service in town by far. Had engine failure and after dropping car to Kia next day got phonecall that I can come pick up car (it was only computer problem we updated it all Had engine failure and after dropping car to Kia next day got phonecall that I can come pick up car (it was only computer problem we updated it all is good). Came to pick it up and engine was struggling to run with big clunking noise coming from it. After confronting them admitted that it was not good(no xxxx). After the engine was replaced and I got my car back few days later my steering wheel whent to left in the middle of the ride(almost crashed). Came next day in Kia and they fixed it( didn't screw and check everything properly). In coming months I found few screws under my car(should have been tight screwed) and that was after me telling them please check that everything is screwed this time lol. And the last one that sealed the deal, it needed 6 months from engine replacement that my exhaust pipe from engine gets loose( that's why I found 3 screws under the car). Noise was strong and I checked where is the problem(only 1 of 4 screws was on and loose). So I called kia and came there on my regular service. I explaine the problem(TELL THEM THAT 3 SCREWS ARE MISSING AND LOCATION OF IT). THEY RETURN CAR TO ME AND SURE I COME HOME 1 SCREW IS ONLY THERE AND LOOSE. THEY DIDN'T EVEN LOOKED AT IT. UNBELIEVABLE!!!!!!!!!!!!!!!!!!!! I wrote kia Canada and didn't got nothing back. And I have email from kia south common that acknowledges that all above is true. You still want to take your car there? You trust them? They are honest? More