Go Kia South

bad service from start to finish bought a car there 3 years ago and at the time of buying was asked to sign off on an inspection report that was never done. Also I was never provided bought a car there 3 years ago and at the time of buying was asked to sign off on an inspection report that was never done. Also I was never provided with a second set of keys. Went back about 6 months ago to take the car in for a recall and mentioned I still didn't have a second set of keys and if I could get one cut and they told me it would cost me $300. The over all vibe in this place was shady and I would not recommend buying a vehicle from here More

Couldn't be bothered to tell me about my cracked drive belt I recently had my car in for a service #3, which I paid over 300$ for, and apparently the mechanic found that my drive belt was cracked, to the point I recently had my car in for a service #3, which I paid over 300$ for, and apparently the mechanic found that my drive belt was cracked, to the point that he checked it off as red- meaning "requires immediate attention". When calling to inform me that my car was done, the service adviser said nothing of this to me, simply that my car was ready and to call if I had any questions. It was only the next week when I thoroughly read through the paperwork, I found out about the cracked belt... at the back of 4 other pages of paper work. unfortunately this was the saturday evening before a 1200km road trip, and I felt I had to rent a car for my own safety, since I would be travelling alone and driving through several mountain passes with no cell service or proper shoulders on the road. If they could have bothered to tell me about the problem... or simply written the information on the front sheet of paper, I would have been able to deal with this problem the week before my trip. When I contacted the service department to ask them why I hadn't been informed, the adviser was very rude to me, and insisted that I should have kept driving my car until my next oil change. I asked several times to speak to the mechanic that actually looked at the belt, but never got a call back. I left both emails and voice messages with the Service Manager, and never got any response. When I got back from my trip and called another dealership, they were shocked that anyone would have 1) not told me about something that was checked off as red and 2) they would have told me to just keep driving it for several thousand kms. I think this dealership could benefit from some service advisers that actually have some mechanical knowledge, or at least instructing the existing ones to defer to someone qualified when they have no idea what they're talking about, instead of B.S.ing their way through it and putting the customer at risk. I will never be taking my car back to this dealership, not even for my free oil changes. P.S. The dealer that did end up doing the work for me was actually several hundred $ cheaper than southtown, only another reason I'll never go back. More

Rip off We found a great deal online and Kia offered to ship the vehicle to Fort mcmurray for us . The agreement over the phone was made and the finance manag We found a great deal online and Kia offered to ship the vehicle to Fort mcmurray for us . The agreement over the phone was made and the finance manager told us that the bill of sale was to be signed when the vehicle was arrived to Fort mcmurray . Once arrived the price was $7,000 more than agreed . I'm not even exaggerating . We Declined warranty over the phone and were never told about any additional costs what so ever . They added 7 grand worth of un-useful package coverages that we NEVER were told about or agreed to . on top of that , the car did not come with a manual or spare key ? .... What kind of dealership does not provide a spare key? Those keyless starters cost about 500 bucks . Over the phone we continuously mentioned the price we were agreeing to pay and these Rediculous finance managers kept lying over and over . Avoid at all costs they just want to rip you off . More

crooks in nice clothes my girlfriend and me went in and made verbal agreements which werent stuck to with victor. agreed on a price for my vehicle which went up by 7000 when my girlfriend and me went in and made verbal agreements which werent stuck to with victor. agreed on a price for my vehicle which went up by 7000 when we got to signing the papers without acknowledging to me. Didnt do anything to help us understand the situation of what was going on. Left with a pump and dump feeling. but i got a nice vehicle in the end so oh well. These people need to realize people arent just dollar signs and show some integrity and honesty, not represent the typical sleeze car salesmen. Also sold a vehicle with no car manual or spare key, called and asked afterwards and got the buzz off vibe of, yeah yeah ill look into that, and of course never heard from again. Not to mention a rust area that i said i would only buy the vehicle if it was taken care of. He went out and put non matching touch up paint on it!! i would reccomend heading down the road instead More

service I took my fob in as I have had 2 batteries installed and they both died within 1 week of having them put in. I took it in on Jan 17-15 to have their I took my fob in as I have had 2 batteries installed and they both died within 1 week of having them put in. I took it in on Jan 17-15 to have their guy (who only comes in once a month) to look at it. I was there 2 hrs and finally went to see if they had fixed it. The girl told me it was the wrong battery and they replaced it. Now knowing that I should have tested it before I left, which I didn't. Reason I thought they had fixed the fob. Anyhow the car was running, so I didn't test to see if it worked. Went home and then decided to go out that night and tried the fob, nothing happened. So now i have to go and waste another Sat because they didn't fix it the first time. I have had other issues with them. My temp gauge in my car drops and they continue to tell me that this is normal. I know it is not but they don't seem to care about fixing the problem or finding out what is causing the temp gauge to drop. I would never recommend this company or dealership to anyone I know. More

AMAZING customer service!!! I had great customer service from Ben at Go Kia South. He really took the time to care about my needs and what I wanted out of a car. There was a h I had great customer service from Ben at Go Kia South. He really took the time to care about my needs and what I wanted out of a car. There was a huge selection of cars to choose from as they have access to ANY car offered within Go Auto. I couldn't make up my mind and Ben helped me make the right decision and stay below my price range. I chose a used car and had the option to purchase a warranty since the one on this car was almost up. I really happy they were able to offer that to me. I recommend seeing Ben if you're looking for a new or used car! More

Great sales experience from Scott at kia! My wife and I purchased a 2015 kia sorento. We walked into the dealership not knowing there was a secret sale going on, they signed us up and got us o My wife and I purchased a 2015 kia sorento. We walked into the dealership not knowing there was a secret sale going on, they signed us up and got us out on a test drive quickly. After a good 30 minute drive with Scott, I got out of the Sorento knowing a great deal more about kias future and history. Very impressed with the quality of the vehicle, and very excited to take delivery! Scott McPherson our salesman was very energetic, knowledgeable and straight forward. Financing was great, and very quick. We got an unbelievable price, and lots of discounts. More

Go see Scott McPherson if you want A GOOD salesman. Scott McPherson was my salesman and I can't say anything but AMAZED by his service as well as the dealer shop. It was legendary. A word is not enough Scott McPherson was my salesman and I can't say anything but AMAZED by his service as well as the dealer shop. It was legendary. A word is not enough to explain how grateful I am and how much they helped me. It was for sure beyond their boundary. I had such a bad experience with Sherwood Park KIA and I had to go thru claiming BBB, AMVIC and contacted KIA CANADA to resolve my issue. This experience for sure made me never want to buy KIA cars in my life, however; Go Auto KIA changed it. I have to buy 2nd car in 3~4 years and I will visit Go auto KIA first before anywhere else. If every salesman is like him, KIA will be the #1 brand in Canada. He knows KIA inside and out. Overall, it was one of my best experiences and I will keep in touch with Scott just because he’s more than a salesman to me now. More

6 days later, still haven't finalized our purchase What a mess, went with my wife on Friday 4pm it is now wed and we still haven't finalized our deal with the dealership. Though funny as it is we have What a mess, went with my wife on Friday 4pm it is now wed and we still haven't finalized our deal with the dealership. Though funny as it is we have the vehicle. Originally we had issues without sales guy Victor who gave us a chance to sit down in person 1-1 and talk about it. That turned out good in the end. However the financing etc we have had nothing but issues dealing with Nathan, he has been avoiding our calls for the past few days only to talk to us in the beginning after giving us the vehicle having us sign all the paper work and letting us drive it home to tell us we still have to send information in. I feel like I'm doing his job for him, we sent everything he asked and more, he then asked for more, so we acknowledged and sent more bugging our work place constantly for information to please Nathan. We figured sending everything above and beyond what he had asked for would be enough and it still isn't enough. Almost a week has gone by and we are still trying to finalize everything for a vehicle we purchased and are now driving for almost a week. On top of all of this he has pushed us into options we don't want or need just to make it look like he is getting us a deal in the end now we are making smaller monthly payments of about $4 less a month for a longer period. I'll give him he is good at manipulation. We originally were going in to see a vehicle promised to us for $24,500 and they had said they sold it before we got there even though they promised to hold it for us for 1 day, we then were sold on a vehicle for $26,500 not coming down on price for the issues we had or anything and when asked about any sort of deal we received a chuckle for our hassle. It's like dealing with the devil there. I would not recommend anyone go to this dealership, unless you thrive on annoyances, pain, and anguish. At least you are guaranteed one thing to get when you go there, ulcers, a headache, and to be unhappy in the end, if the end ever comes. More

Is it possible to achieve a negative stars rating? I am now convinced it is! I went to look at an 2007 Chevy Silverado 2500HD that was listed for 19 grand took it for a test drive and immediately knew it now convinced it is! I went to look at an 2007 Chevy Silverado 2500HD that was listed for 19 grand took it for a test drive and immediately knew it had some front end issues and was assured it would all be fixed, the command start did not work either, even though it was advertised as having one. I also mentioned this when I looked at the truck and again I was assured that would also be fixed. I then told them the only way I would buy the truck was if it would be ready for Monday September 26th with everything fixed. I was then told that I had to pay $3500 worth of repairs to the truck but they would "give me a deal and do them for $2500. Again I was assured that was not a problem. The truck was not ready and we were promised that it would be then ready for our trip the following day. Waited at the dealership on the 27 until 5 pm to be told that wasn't ready. While on holidays in Hinton, we were in constant contact with the dealership, because they have now promised to deliver the truck to us at our camping spot and as a show of good faith, to also reimburse us for the gas for our trip. They finally delivered the truck on September 29th. When I returned from holidays, after contacting the dealership and taking in receipts, they said it wouldn't be long and they would get our check ready and also, fix the command start which was still not working. After many calls to the dealership, asking about when we can bring it in as the brakes were squeaking, the command start, the shocks were so bad that we now lost both front hubcaps, rattling noises in the front end and while in park, the speedometer would read 20 KM. We took the truck back to the dealership on September 14th and we were told the Command start wouldn't be replaced as it was after factory and that there is nothing wrong with the brakes or shocks. I asked about the 30 day return policy I had in my purchase clause and was told it only applied to "a major mechanical defect" which my vehicle did not have. After nearly three weeks at the dealership I got the truck back with a new speedometer and a working command start but that's all and according to their mechanics "shocks are good for the life of a vehicle and there's nothing wrong with the brakes". I finally received a check for the gas I was promised after numerous different stories "we mailed it? I'm not sure? its lost in accounting? its not signed? we'll deliver it today and other stories after I honestly lost track of how many phone calls we made and then we finally received it today Oct 4th AND THEY SPELLED MY NAME WRONG!!!!!!! so after nearly six weeks I'm tired of dealing with them, tired of not having my calls returned, not only by sales people, service area and their General Manager, tired of stupidity, tired of broken promises and tired of my new bouncing all over the places squealing brakes truck that "has nothing wrong with it"?????!!!!!! Extremely disappointed and unsatisfied! So unless you really feel like getting screwed over, lied to and ignored GO ELSEWHERE!!!!!!!!!!!!!! More