Go Kia South

Worst dealership ever! These guys are the most incompetent group I've ever dealt with. Shouldn't have even walked in the door, or driven on the lot for that matter, cuz thi These guys are the most incompetent group I've ever dealt with. Shouldn't have even walked in the door, or driven on the lot for that matter, cuz things got totally screwed up from the get go. From the Manager on down, thru to their finance department, nothing but a bunch of bumbling buffoons, who couldn't get us the answers when we needed them. Their finance department are without doubt, the most useless of twits and shouldn't be trusted, as they made mistake after mistake after mistake. Love the vehicle..but hate the dealership and it's rude people. This is definately a place to avoid at all cost!! Giving this place a zero rating is too good More

Very Aggressive Salesman Victor was a very aggressive salesman. he wanted me to buy the vehicle right away. was looking at a 2014 Soul that was advertised. They were so push Victor was a very aggressive salesman. he wanted me to buy the vehicle right away. was looking at a 2014 Soul that was advertised. They were so pushy I told them I should just walk away which I did in the end. I told them I was deciding between a Toyota Scion and Kia Soul. The salesman Victor made fun of the Toyota and called it a hearse. I walked out with my money still in my pocket. it was a HORRIBLE experience. Avoid this dealer at all costs. More

Good experience with Sheldon I bought a new car from Sheldon on January 29th, 2016. He isn't one of these pushy salesmen that people don't like to deal with. He was very knowledge I bought a new car from Sheldon on January 29th, 2016. He isn't one of these pushy salesmen that people don't like to deal with. He was very knowledgeable of the cars and spent a lot of time showing me the different options. I looked at a few vehicles and took them for test drives. He was very patient with me and kept in contact when I called and left messages regarding the vehicles. Once I decided what kind of vehicle I was buying we talked about prices. I was able to negotiate a bit. We figured out the best payment plan as far as monthly payments. I didn't get some of the extras as far as undercoating, rust proofing etc. That does add a lot of money to the price. It is not mandatory to buy them. Jennifer in finance was very easy to deal with as well. I would recommend this dealership...especially Sheldon. I am very happy with my car and would buy from there again. More

SUPER AGGRESSIVE, lying, we complained to the BBB. This was our BBB complaint: On October 3rd, we went in for an oil change that was included for life when we purchased our vehicle last year. They ask This was our BBB complaint: On October 3rd, we went in for an oil change that was included for life when we purchased our vehicle last year. They asked us if we would be interested in buying a new vehicle if they could give us 0% interest with similar payments. We said if that was the case we would consider it. When they came back, the payments were 50% higher than we currently make, and the interest rate was somewhere between 7 and 9%. When we told them that we were not interested in that vehicle for that price, we had multiple sales managers come and try to convince us to buy it, including asking for a deposit, and asking us to sign a bill of sale for an entirely different vehicle (a 2014 version of our current vehicle). They were becoming increasingly aggressive and they weren't listening when we were saying that we needed to take our three week old daughter home. One of the mamagers of said 'this is your trade-in amounts on our current vehicle', which seems very low to us. He said 'well we had to factor in that it makes a funny sound when it accelerating'. He said that he took it for a test drive. At no point did anyone ask us or did we agree to having a vehicle driven by anyone except for the purpose of moving it for the oil change. Also, my vehicle has never made a funny sound on accelerating. Finally, we just picked up our stuff and said we absolutely need to leave. We were in GoKia for three hours that day. Over the next couple of weeks we received multiple phone calls and emails about lowering our interest rate. They told my husband that we have been approved to refinance the vehicle at 4%. We went in on October 24th and spoke with our sales rep, Sheldon. We signed paperwork saying that the journey would be refinanced at 4% and then he stated that they would have to evaluate our vehicle for a trade in value, because they would essentially be buying back our Journey and then selling it back to us again. When I ask what administration costs would be involved in that, he gave us a vague answer basically saying it's included in the price. We were told that our payments could say the same but we could take a year off our financing term. We were told that it would take a few hours to do the inspection, but they would give us a loaner vehicle. They originally wanted to to leave the vehicle for the whole weekend, but we explain that with a baby and dogs that was not possible. The vehicle that they happen to lend us was the same vehicle that they had been trying to sell us when we went for the oil change three weeks earlier. I made a joke to my husband that 'haha, they're probably going to try to just sell us this (a Kia Sedona Minivan), and not refinance the Dodge Journey'. That is EXACTLY what happened. We had gone in at 10 in the morning, and they said that it would be done by 4. When we returned at 3 o'clock, after we hadn't heard anything from them, we notice that our vehicle has not been moved. When we went inside they said there have been a glitch with the bank, and that for some reason they thought that we were trying to finance the Sedona. The paperwork we had signed upon arriving said it was for our 2010 Journey (although it said 6%, not the 4% promised on the phone). My husband came back and told me the refinancing was not going to happen, and some other manager came over and said 'sorry... can we fill up your gas tank?'. I told him the 10 quality hours they had stolen from us spending with our newborn on my husband's days off was worth much more than a 1/4 tank of gas. I later called to ask where we could have our oil changes done alternatively, as they said we could do them somewhere else when we first bought our vehicle. We were told that that week they decided that they had to be honored at the dealership where the vehicle was purchased. More

Avoid this dealership at all costs The salespeople are not trustworthy and their finance manager is a bold-faced liar who told me that buying an extended warranty was a condition by the The salespeople are not trustworthy and their finance manager is a bold-faced liar who told me that buying an extended warranty was a condition by the company who financed me. I asked to speak with somebody at the finance company and she told me "they won't talk to you". They took full advantage of the fact that my other KIA had been written off in an accident and I was in need of a vehicle. The car buying experience you receive at Southtown KIA absolutely tarnishes the KIA brand which is a shame because their vehicles are awesome. Save yourself the misery of dealing with this deplorable dealership and go to North Edmonton KIA instead. If it was possible to give Southtown KIA a lower rating than one star I would have. More

Stay Away All I can say is DO NOT COME HERE. Salesman was nice enough but the price advertised went way up from initial agreement. We wasted over a week coming All I can say is DO NOT COME HERE. Salesman was nice enough but the price advertised went way up from initial agreement. We wasted over a week coming and going as we are from out of town. Sneaky petes. Enough said. More

Horrible experience , the staff were nice and friendly but lied to us multiple times, seems like there is no communication amongst the staff, they sold a vehicle we had a , the staff were nice and friendly but lied to us multiple times, seems like there is no communication amongst the staff, they sold a vehicle we had a down payment on to someone else. Not at all impressed, would give 0 stars if I could. More

No integrity Love the vehicle don't trust the dealership. They don't honour their own website deals citing the deal is expired even though it's still advertised on Love the vehicle don't trust the dealership. They don't honour their own website deals citing the deal is expired even though it's still advertised online 2 months after it supposedly expired and no expiry date on the website. I emailed a sales manager to try and get an answer and didn't have the courtesy to reply. They snuck in a security and tire protection packages in to the sale by having it typewritten while everything else was handwritten while we negotiated numbers. I asked what it was and was told it was a mandatory tax they had to charge which is why it was typewritten in. We agreed to a price with those numbers on the bill of sale. Then after we agreed to a final price and returned days later to sign the final documents and pick up the vehicle they then added A total of $980 difference from our original agreement. When asked why the price changed I was told because my trade in value didn't cover the cost of the loan. This accounted for $300 of the $980 they added. They put our address wrong in all of our documents. I requested they fix it immediately and they said they would. I called the bank over 2 weeks later and no change had been made. The bank has sent all of the mail to someone else.  After we had agreed on a price but before we picked up our vehicle a sales manager called us saying they accidently sold our vehicle to someone else. Since we signed documents first it was supposedly ours but he could offer us a deal if we went with another vehicle. Said they had the same one, same trim, same year, same everything and he'd give us $1000 off if we took it. Well this was a used vehicle as it had 4500 km on it. We politely declined this scam.  We were told as an incentive they'd give us all weather mats. They would be in the vehicle when we picked it up. When they weren't in there we were told the carpet was the all weather mat. When I disagreed we were told to flip the mat over and the rubber on the other side would protect against the snow and mud. Obviously not true. Finally told mats were on back order and we would get them when they come in.  We weren't even given the proper paperwork so that we could register the vehicle. Had to go back the next day to and request the NVIS. This dealership has 1980 used car dealership written all over it with their slimy tricks. Thank goodness I had copies of everything I signed and could call them out on this. Our sales person was very friendly and appeared to be trying to help us but with everything that happened it seemed like this is a management issue as they created a sales culture of unethical behaviour to squeeze a tiny bit extra out of every sale by shady tricks. Everything went through the sales manager so the blame is on them. This probably works more often than not so I don't see a change in the future. I've had to put in so much of my own time to fix their mistakes and try to get the money back to equal our original agreed price. It's too bad because we love the vehicle we bought. Suggest that if you have any issues you communicate through email so that you have a record including time and date. They can't be taken at their word. More

Very greedy, poor service, poor quality Basically, this dealer is a big lier, they play tricks. They sell cars for very high price but no any service. Also, Kia bought a lot of awards for ad Basically, this dealer is a big lier, they play tricks. They sell cars for very high price but no any service. Also, Kia bought a lot of awards for advertising. Kia's design is very bad. I bought a Kia Rio last year, but I sold this car for half price after 8000km because it is very bumpy. However, the kia dealer showed me this car obtained an award. I have no idea how they got the award. I lost 12000 dollars in one year because of this big scam. I have checked the kia's web site for this bumpy problem. Very funny, Kia uses a word "sporty" to cover bumpy problem. More

could have gotten better service from an egg May 1, 2015: Took my Kia into Kia South-it wasn't accelerating properly. They worked on it for over 5 hours = $540.00 (ran diagnostics and replaced sp May 1, 2015: Took my Kia into Kia South-it wasn't accelerating properly. They worked on it for over 5 hours = $540.00 (ran diagnostics and replaced spark plugs). Said it was fixed. I could tell driving home it wasn't running properly. May 8, 2015: The same thing happened again. Called them and was promised a call back. Never got it. Contacted the Service Mgr. and appointment. made for Monday, May 11, 2015 with promise no charge to run more diagnostics. CSR calls after I spoke with the Service Mgr. and says "Well sometimes working on these vehicles is like dealing with a screaming baby-we need to keep looking and figuring things out". SERIOUSLY? CSR informed me on May 11th that the first hour of diagnostics would be no charge only. Service Mgr. confirmed no charge entirely to run diagnostics. They kept my vehicle for 3 days and never called as promised-I always had to keep checking with them for updates. May 13, 2015: Picked up my Kia. Said they ran diagnostics=all good. Driving home I knew it wasn't running properly. Got home and surprise-damage to my passenger door (either keyed or scraped) compliments of Kia South. Took pix and emailed Service Mgr. and his superior-have never heard back. May 28, 2015: It happened again. Took it to a private mechanic. Just by describing what was going on he knew it was the Cam Sensor. Replaced it and my vehicle is running like it used to. Great news though-Kia South wrecked my battery-while running all these diagnostics they drained the battery, left the charger on too long and now there is battery acid coming out. So extra $240.00 to someone who THANKFULLY fixed my vehicle plus the cost of a new battery. Thank you Kia South for NOTHING! Not even wanting to rate my experience because there needs to be a negative star option! More