Go Kia South

My partner had an awful experience with the service department. She had a possible dead battery that we wanted to see if it needed replacing and we wanted to get the block heater cord checked. She does department. She had a possible dead battery that we wanted to see if it needed replacing and we wanted to get the block heater cord checked. She does not know a lot about cars and they completely took advantage of her. They charged her $79.50 to take a voltage reading for the block heater cord. A test that should only take 10 minutes to do. They also charged her $47.70 to read her battery. They told us the battery was dead. We went and got a second opinion at NAPA . The battery was completely fine, just needed a charge! Furthermore , the receipt for the battery test was done at 7:31 AM, the vehicle was processed at 7:40 AM as stated on the invoice, which leads me to believe that they did not test our battery. They also charged her $16.96 to put a zip tie on her block heater cord! If you don't know anything about cars they WILL take advantage of you. More

Modern thief is the best to describe this dealership. All they care is how to get money from you. Would ripped you off big time. they care is how to get money from you. Would ripped you off big time. More

Wish I could leave NO STARS. We should have listened to the other poor reviews. Go Kia South was super eager to take our money, try and sell us a vehicle we didn't want, tried to do a dishonest sales tacti the other poor reviews. Go Kia South was super eager to take our money, try and sell us a vehicle we didn't want, tried to do a dishonest sales tactic by changing the sales contract and weekly payments without us noticing which changed the agreed 84 month interest rate and would have put an additional $3,400 in their pockets, charged us $810 for a package they agreed to include for free, and then charged us "additional fees" on a publicly advertised vehicle which is illegal as those fees were already included in the advertised price. I cannot express enough how dishonest this dealership is! We contacted several other Kia dealerships in Alberta who were appalled by our story at Go Kia South and bent over backwards to help us. More

Awful. I should have wrote this review back when I lived out in Edmonton, but seeing as how they kept calling me, and have the AUDACITY to upsell me a NEW car... I feel disrespected. Let me tell you why. out in Edmonton, but seeing as how they kept calling me, and have the AUDACITY to upsell me a NEW car... I feel disrespected. Let me tell you why. Back in 2018, I bought a silver 2009 Chevrolet Impala, with around 140,000KM. The sales agent was great! Unfortunately, he left shortly after this all occurred. He was the only one to truly demonstrate empathy in this matter. Because as soon as it went to finance, thats when our first problem happened. They told me to sign some documents, including one for the warranty. I thought it was for the limited one, that COMES with the car. What he did not explain, that it was for an EXTENDED WARRANTY. I never once asked for it, nor did he say it was for the extended one. He said, and I quote "Sign here, for the warranty" I made the foolish mistake of signing, and not checking since it was late at night and closing soon. So the car went from being financed from $5999 to over 10 THOUSAND DOLLARS! After a HUGE battle with them, they agreed to take it off. But it only gets WORSE. THEN, the car had to be brought in for service. Why you ask? Well, because I got a call one day, saying they "accidentally" sold it to me with a bad tie rod, and for liability reasons- it needed to be repaired. So I did. They gave me a loaner car and it was fixed shortly after. But it gets WORSE once again, as while driving down the road the transmission EXPLODED, literally shredding 3rd and 4th gears. The car keep in mind, wasnt even owned for even ONE MONTH. So I had CAA tow it to them. Then came the battle with management. And basically, they wanted $3000 to repair it, despite no negligence on my part, the car wasn't even owned for 3 weeks and blamed me for cancelling the extended warranty! Thats when I got lucky. My step dad, who worked at GoAuto in the early 2010s, knew the now-CEO Jared, and after getting in contact with him at corporate, you can believe their little xxxx attitudes changed, and they suddenly wanted to be helpful. Sadly most people don't have those connections, and would be OUT of money, as I've noticed on recent reviews. But guess what? The transmission broke not once, not twice but THREE TIMES. They gave me loaner cars, but that started to become pretty xxxxing useless, especially when they called me to bring them back early several times, because they "sold" the loaners, and made me take time out of MY day, and gas money, just to put me in another loaner. I went back and forth to GoKia during this ordeal, probably close to over 14 times. That is UNACCEPTABLE. But the final slap in the face? Was the phone calls, they left later that year and in 2019- asking me how the car was doing, and that they had a "special offer" if I wanted to get a new vehicle. I am gritting my teeth across the country, still furious their service department is getting such low reviews. You guys learned NOTHING. Corporate should have shut down this location, or at the very least fired the finance and the mechanics there. I mean by the time everything was over.. They did spend over $10,000 fixing a $5000 car 🤦‍♀️🤦‍♀️🤦‍♀️ If you buy from these people? Get them on video tape in case they try anything funny. Because they WILL use EVERY loophole possible, to finesse customers. More

Horrible Horrible transaction. Agreed on price changed after being very adamant about not putting on any extras. Of course when picking up vehicle price increased. Knew we were coming from out of town to after being very adamant about not putting on any extras. Of course when picking up vehicle price increased. Knew we were coming from out of town to pick up vehicle. Very disappointed in this dealership. Can’t trust Mike or Khandi they need to work on their customer relations. More

Great experience, nice and friendly, attentive, quick response time to any messages, calls. Made my daughter feel special, very appreciate that. Big thank you to Rhianne and Molly!!! response time to any messages, calls. Made my daughter feel special, very appreciate that. Big thank you to Rhianne and Molly!!! More

I recently brought my car in for an oil change. All seemed well until I inspected my car in daylight when I arrived home. My rear fender has noticeable scratches and scrape marks on them. Upon reaching seemed well until I inspected my car in daylight when I arrived home. My rear fender has noticeable scratches and scrape marks on them. Upon reaching out to gokia south, I heard no response. I wonder why someone who is in charge of my vehicle would act in such a negligent manner. I am disappointed that a dealership would have such little regard for a customer or should I say former customer. I would not consider purchasing another vehicle here nor would I bring in ANY vehicle for servicing. Stay away from GoKia south More

Excellent service Garfield gave us excellent customer service - very attentive, knowledgeable, straightforward, trustworthy. We went to other dealerships but came back Garfield gave us excellent customer service - very attentive, knowledgeable, straightforward, trustworthy. We went to other dealerships but came back to this one partly because of the vehicle and partly because of the excellent customer service. More

HYUNDAI SONATA Don't trust these guys. they might be playing with you.i just bought a car before 3 weeks. They said everything is working fine in the car on the repo Don't trust these guys. they might be playing with you.i just bought a car before 3 weeks. They said everything is working fine in the car on the report. but the second day of buying i figured out that the a/c is not working. so I immediately told them the fault and they agreed that they will fix it for free. they did all the diagnostics by two days and gave the receipt of 500 cad. the fault is the compressor pipe is broken and so there is leakage and a/c is not blowing cold air. so they told me that they will do it for free first. then continuously ignoring my calls and playing with me after two weeks they are saying they wont do it for free. The sales person is David Mercier, He told us if anything happened within next 30 days, Either I can return my car or they will fix problem. I don't recommend to buy a car from go KIA south . These people are not trustworthy and running xxxx in name of dealership. I spoke to manager RAJ, and he told me that they selling car as is. He told me that is He is CEO of GO KIA dealership and that is his final decision. He talking to me very rudely. This post will go to my friends, community people, on twitter, and Facebook. RAJ told me that he can return my car, only If I will buy new car. He don't deserve there as A MANAGER. Definitely I will go to consumer dispute. More

Do not trust these people and never go to buy south Kia.Their managers do not care about customer service and value.The manager raj Virk is arrogant person. Kia.Their managers do not care about customer service and value.The manager raj Virk is arrogant person. More