Go Kia South

Don't walk away, RUN! The only reason I purchased a car Don't walk away, RUN! The only reason I purchased a car from this dealership is because it was a preowned and I couldn't find the exact car anywhe Don't walk away, RUN! The only reason I purchased a car from this dealership is because it was a preowned and I couldn't find the exact car anywhere else. My advice, if you are buying new or can find a preowned anywhere else go elsewhere. I am a 40ish woman who has had her share of experience buying new and used vehicles. I write this today still shaking my head at the horrible customer experience, pressure sales, eye rolling, rude, huffyness (not sure if that's a word but it's the reaction a teenager gives you when they don't get there way). I am worried for those who have never bought a vehicle before and they will be completely railroaded by this unprofessional and sleazy establishment. The salesman I dealt with was quite new and tried to be helpful, it was his manager, his other manager, the other other manager and then the finance manager whilst they made me wait and wait till they talked to the other other other manager. If you need to deal with this place know your stuff first, do not fall for their pressure sales, do not sign anything unless you are 100% comfortable with it, even if they are pushing it in front of you and shoving the pen in your face. There are other places you can go, don't walk, RUN! More

Dear khandaker Ahmed Junior, and the GoKia South Edmonton team. I just wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond while selling me my car las team. I just wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond while selling me my car last week. I would also like to thank all the wonderful staff at GoKia South Edmonton for going the extra mile to please there customers. I would also like to thank the service team, and sales team for Your attention to detail, great communication skills, and a warm, and welcoming smile made the experience even better than I expected. I would highly recommend purchasing a vehicle from khandaker Ahmed Junior at GoKia South Edmonton, or any of there wonderful sales team.. I would also like to note that Donovan Neumann the service manager, and Brittany Phinney the service advisor were wonderful at helping me with all my service needs, they also offer complimentary car washes, the best in the city. I would like to send out a big thank you to Sandy O'Brien, Paul Dhaliwal, Marianne Chau, Eugenio Iafolla, Khandy Ahmed, Brittani Ducharme, Manny Gonyer. And the hole GoKia team for an outstanding customer service experience, and it's my pleasure to share this to the world. Thank you! More

This is a NO-STAR review. Purchase Kia Sedona from this place. They did a quick switch and delivered another vehicle! Stay away from this dealership. place. They did a quick switch and delivered another vehicle! Stay away from this dealership. More

Went to see a used car tonight. Car was severely damaged on one side, and this was not mentioned in the ad online, nor was it pictured in any of the 35 pictures included with the ad. This is just plain dec on one side, and this was not mentioned in the ad online, nor was it pictured in any of the 35 pictures included with the ad. This is just plain deception, and a waste of everyone's time. I wouldn't trust them again. More

HORRIBLE experience. I wish I had read other reviews before we purchased our car - our experience is basically identical to dozens of others. Everyone was friendly until the second they got our money. W before we purchased our car - our experience is basically identical to dozens of others. Everyone was friendly until the second they got our money. When we drove off the lot with our car the AC immediately stopped working. We spent the next several days trying to contact the dealership who completely ignored our calls, texts, emails. We finally just showed up and demanded they fix the problem (It worked when we test-drove + purchased the car). They said they would do it "out of the goodness of their hearts" *eye roll*. They "fixed it and a few days later it doesn't work again. So now we have a 4 year old car without working AC that we need to fix on our own. Not to mention the car was NOT detailed before we picked it up, nor did it have a full tank of gas like we were promised. Absolutely horrible, and I will go out of my way to tell everyone to NEVER purchase a car from them. More

We bought a Honda used car from them.. they cheated us.. honestly they will suck your money like anything. They provided a false AMVIC report..Don’t trust on their salesmanship and their services because th honestly they will suck your money like anything. They provided a false AMVIC report..Don’t trust on their salesmanship and their services because this will disappoint you sooner or later. They lie throughout the entire process.They are all shameless..HORRIBLE EXPERIENCE:( More

Don't trust advertised Used Car Clearance Prices. Ads do not include Protection Package on all used cars for additional $699. Unethical tactic by Manager. not include Protection Package on all used cars for additional $699. Unethical tactic by Manager. More

Untrustworthy and dishonest. They lie throughout the entire process by running to the manager to try and get what you want but it’s all a huge time waste and a joke. When they get your money they stop t entire process by running to the manager to try and get what you want but it’s all a huge time waste and a joke. When they get your money they stop taking your calls. Do not go to this dealership. More

I give them 1/2 a starNot happy at all with their I give them 1/2 a star Not happy at all with their finance department Very disappointed in what was told to me Someone delivered the message San I give them 1/2 a star Not happy at all with their finance department Very disappointed in what was told to me Someone delivered the message Sandy Bogstie More

If you are going to purchase or have work done at this facility ensure it is in writing, don't agree to purchase anything without all Terms & Conditions, check the purchase paperwork to ensure rates/numbe facility ensure it is in writing, don't agree to purchase anything without all Terms & Conditions, check the purchase paperwork to ensure rates/numbers are correct (mine had to be changed twice and at one point I was told, "it's only $200, it must just be how our system calculates the GST"), verify work completed in service/paperwork correctly reflects work completed/service performed, know you rights as a consumer (check the Consumer Protection Act), and if you are unsure or uncomfortable with anything reach out to AMVIC - they can advise and may be able to assist (even after the fact). I have had the most drawn out sales and delivery experience at this dealership and am beyond disappointed in their customer service following delivery. I test drove a vehicle and moved forward with the purchase, all purchase paperwork was completed the same day and the vehicle was scheduled BY THE DEALER for delivery the following day (of which they were also to handle the registration as I was informed in the Finance office/signed appropriate paperwork). The following day I receive a text from the sales person stating that one of the accessories to be included as part of the sale and the winter rims I selected were not in stock. I was offered a lesser rim option that was in their inventory which I refused and we re-scheduled delivery for two weeks later. The dealer insisted on a delivery time of 4pm on a Saturday, I can only assume this is for one of the following reasons: 1) they do not have parts in stock that are part of the deal and at that late of time there would be no one in parts or service to confirm/discuss with or 2) it is not best outdoor lighting and therefore you may miss/overlook defects on the vehicle. I corresponded with the sales person two days in advance to confirm the vehicle would be ready and was told another accessory (sold as part of THEIR "Alberta Prep Package") would not be available. When I arrived for delivery, it was immediately noticed that the wheels installed were not the correct size, there was a deep scratch on the hood and when checking odometer the vehicle had been driven 57 kilometers (unauthorized following purchase - this is FAR in excess of what a PDI would require and an explanation has not been given to date). Again, we set up another delivery date two weeks future; I sent a follow-up email outlining my expectations - the registration was taken care of AFTER that correspondence (5 days following the SECOND scheduled delivery). I did finally take delivery of the vehicle almost one month after purchase (paying the financing and insurance for the whole period in addition to lessening service time for Roadside, UVO, Satellite Radio). I noticed that the scratch had not been removed and was not interested in having someone at the dealer make another attempt as they clearly could not achieve the desired result. Two days (and approximately 20km) later I took the vehicle in for paint protection (not dealer provided), it was noted in the pre-work inspection that the vehicle had minor surface scratching over various panels with ADDITIONAL DAMAGE in the form of polish marks and etched water spots due to the attempted scratch removal. I had the paint correction completed at the facility where the paint protection was being applied. I approached the dealership about reimbursement and/or submitting a warranty claim as the surface should not have been in the condition it was at time of delivery (which was confirmed and documented by the paint correction personnel). I was initially told by the sales manager, "I have done enough on this vehicle" and offered $100 as that is their "cost" for a full vehicle power polish. The dealer has now refused to submit a warranty claim - which I was blatantly lied to and told via email "I would be more than happy to submit a claim". I have had to follow up every step of this purchase, delivery and regarding paint correction even going so far as to contact Kia Canada. More