Go Kia South

This dealership deserves a negative score. I’m going to do this point form due how how outrageously horrible the service is at this dealer: -purchased a brand new SUV from the dealer -20,000km and the v do this point form due how how outrageously horrible the service is at this dealer: -purchased a brand new SUV from the dealer -20,000km and the vehicle does not stay running - waited 90 hours for a tow through Kia roadside assistance - the part needed to fix the issue had to be ordered - the fix is under warranty but no rental vehicle or loner has been provided because Kia seems this as not a “backordered part” even though it had to be order and the shipment was delayed. The long and short of it is I have been left stranded for two weeks without a vehicle and Kia has continually ignored or lied about an option to allow me to drive where I need to. I have missed meetings, projects I manage have been cost money due to delays at my expense, I have had to pay out of pocket to get groceries delivered, and missed a funeral all bc the dealership will not provide any level of service after they take your money. This is completely unacceptable and I cannot believe this is what we as consumers are expected to deal with More

Worst experience of my life, bunch of scammers! Stay away from this dealerships. This guys don’t even deserve a half star, made an appointment yesterday to view the 2020 BRZ. After I got there with my family from this dealerships. This guys don’t even deserve a half star, made an appointment yesterday to view the 2020 BRZ. After I got there with my family the guy didn’t even had the car ready, had to wait for him to put gas on it and everything else. I specifically told him that I was gonna pay cash for the vehicle he kept insisting for me to finance the car, after I text drive the car. I liked the car told him to give me numbers and he comes back with his Sales assistant Manager Khandaker Ahmed and tells me that he couldn’t sell me this vehicle cash, doesn’t give me a reason or anything. Made me waste my family’s and my time. Scammers the Sales guy goes by the name of Gary but I’m sure that’s not his real name. Watch out!. Stay away from this scammers More

This dealership has the worst customer service I have experienced. They cover up several issues with their vehicles and are not supportive in finding solutions. The vehicle itself that I purchased was experienced. They cover up several issues with their vehicles and are not supportive in finding solutions. The vehicle itself that I purchased was a 2021 and it’s had the transmission repaired several times as well as the engine replaced. The car still continues to die on the side of the highway. Kia staff told me to put blocks of wood behind my tires to ensure it doesn’t roll away…. Kia has had my car in for repairs for significant periods of time and has given my car back with flat tires, garbage inside and the windows rolled down. Their complete lack of safety standards or quality care is appalling. Also important to note that Manuel safety features have been glued down resulting in no access to them. I would never recommend purchasing a Kia or going through this dealership. Kia Canada has been just as disrespectful and not helpful. More

The sales and finance guys in Go Kia South are so smart that I can't handle them. 1) The dealer was so professional, but not me. They added over 800$ dollars more on my bill of sales. I didn't figure it that I can't handle them. 1) The dealer was so professional, but not me. They added over 800$ dollars more on my bill of sales. I didn't figure it out at the beginning as I never thought this could happen. When I realized it, I argued with the dealer for over three hours. Then they realized they made a mistake. They reduced the excess amount from my bill and give me about 15$ more. The sales told me I shouldn't worried about it, the finance will found the mistake anyway. I should trust their professorship. I should let them to find the mistake and correct it for me. I wasted my whole night and one afternoon for this issue which can be solved by the dealer themselves. I really appreciate they give me 15$ more for my stupid unprofessional behavior. 2) I am sorry for my bad emotions for dealing with the dealer. 825$ is a not big deal, especially for a "xxxxing rich" Asian guy. I should calm down and let the dealer find the mistake by themselves. My loudly speaking behavior when feel nervous is really rude and frightened them. My apologies. As an uneducated person, I should learn to be polite. 3) I am sorry that I didn't trust the dealer for making the delivery even through they are so professional. I bought an Alberta preparation package worth 1999$, which contains 5 items and one of them is service. When I found two of them, the mat and the lug nuts, are missing, I should not accusing them didn't make the delivery. I should trust that even through they never informed me that they didn't make the delivery for these two items at the beginning, they will call me to install them latter. They are so trustworthy, why I was so rude for accusing them not make the delivery? 4) I am sorry again for my rude behavior. When I want to refund the mat and the lug nuts, the dealer refunded me 100$ for these two items. I should really appreciate that they are willing to refund me even through they don't have the obligation for refunding. I don't need the mat and the lug nuts, by giving up these two items, I got 100$ refund. How a good deal? Why I feel so angry during that time. I am sorry again for my rude behavior. This is the best buying experience I ever have. I learned a lot from the whole process. Thanks so much teaching such a good lesson for how to survive in Canada. More

Great place to be lied to and screwed around. The salesman was friendly and gave me confidence in spending a large amount of money for buying a brand new vehicle. Everything went wrong after that, bu salesman was friendly and gave me confidence in spending a large amount of money for buying a brand new vehicle. Everything went wrong after that, but you won’t know until it’s too late. Two different people told me a car starter would be installed prior to pickup. It wasn’t (and no one even told me until I drove away and realized). I was signed up for the scratch/burn monthly plan which I specifically said I did Not want (which means my banking information was given to a third party without my consent). Upon inquiring why, I was told I was “distracted and forgot signing up”. Not sure how, since my phone battery was dead and I was literally just sitting there staring at the wall while they did paperwork in the back room. Now I’m trying to change a tire and there is no jack or lug nut wrench where the manual says it should be. Called the dealership and they said I can go buy one at Princess auto. That’s super helpful, thanks. Kia west Edmonton has been helping me with services (oil changes etc) and seem to be a lot more with it. Worth the drive as I sincerely regret buying from the South location. More

have to say I am appalled at how I was treated at Kia. have to say I am appalled at how I was treated at Kia. After my Service 3 which was a few hundred dollars, my car was acting up. Check engine light o have to say I am appalled at how I was treated at Kia. After my Service 3 which was a few hundred dollars, my car was acting up. Check engine light on. I called Kia and asked what we could do since my Kia warranty ran out but have lifetime engine warranty and extended warranty that should cover most things. They quoted me $180 for diagnostic checks, no more. I then get a call a hour after dropping the car off that they need more time and needed approval for another $180 for further diagnostic checks…. I had told them the 3 codes the engine gave me. The service person told me it should all be covered under my warranty’s. Another hour later they told me they cleaned a sensor but this was not covered under my warranty’s. as upset as I was I went and paid and picked up my car. I start it, drive 10 feet and it still had the same issues as when I dropped it off that morning! I went back into Kia and explained it had the same issues. Nothing was fixed. They told me to monitor it and if it got worse to bring it in for more diagnostic checks which would cost another $180 plus!!! I gave the keys back and asked them to fix it with my warranty’s and left. I have yet to hear from them regarding the state of my car. NEVER will I buy another Kia. What is the purpose of having warranty’s if they don’t cover things? Save your time and money and buy something that isn’t a Kia. More

Don't walk away, RUN! The only reason I purchased a car Don't walk away, RUN! The only reason I purchased a car from this dealership is because it was a preowned and I couldn't find the exact car anywhe Don't walk away, RUN! The only reason I purchased a car from this dealership is because it was a preowned and I couldn't find the exact car anywhere else. My advice, if you are buying new or can find a preowned anywhere else go elsewhere. I am a 40ish woman who has had her share of experience buying new and used vehicles. I write this today still shaking my head at the horrible customer experience, pressure sales, eye rolling, rude, huffyness (not sure if that's a word but it's the reaction a teenager gives you when they don't get there way). I am worried for those who have never bought a vehicle before and they will be completely railroaded by this unprofessional and sleazy establishment. The salesman I dealt with was quite new and tried to be helpful, it was his manager, his other manager, the other other manager and then the finance manager whilst they made me wait and wait till they talked to the other other other manager. If you need to deal with this place know your stuff first, do not fall for their pressure sales, do not sign anything unless you are 100% comfortable with it, even if they are pushing it in front of you and shoving the pen in your face. There are other places you can go, don't walk, RUN! More

Dear khandaker Ahmed Junior, and the GoKia South Edmonton team. I just wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond while selling me my car las team. I just wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond while selling me my car last week. I would also like to thank all the wonderful staff at GoKia South Edmonton for going the extra mile to please there customers. I would also like to thank the service team, and sales team for Your attention to detail, great communication skills, and a warm, and welcoming smile made the experience even better than I expected. I would highly recommend purchasing a vehicle from khandaker Ahmed Junior at GoKia South Edmonton, or any of there wonderful sales team.. I would also like to note that Donovan Neumann the service manager, and Brittany Phinney the service advisor were wonderful at helping me with all my service needs, they also offer complimentary car washes, the best in the city. I would like to send out a big thank you to Sandy O'Brien, Paul Dhaliwal, Marianne Chau, Eugenio Iafolla, Khandy Ahmed, Brittani Ducharme, Manny Gonyer. And the hole GoKia team for an outstanding customer service experience, and it's my pleasure to share this to the world. Thank you! More

This is a NO-STAR review. Purchase Kia Sedona from this place. They did a quick switch and delivered another vehicle! Stay away from this dealership. place. They did a quick switch and delivered another vehicle! Stay away from this dealership. More

Went to see a used car tonight. Car was severely damaged on one side, and this was not mentioned in the ad online, nor was it pictured in any of the 35 pictures included with the ad. This is just plain dec on one side, and this was not mentioned in the ad online, nor was it pictured in any of the 35 pictures included with the ad. This is just plain deception, and a waste of everyone's time. I wouldn't trust them again. More