Go Dodge Surrey

BAD SERVICE DEPT! I purchaced my truck from Go Dodge Surrey. I paid for a maintenance package from them. For the past 3 years Ive been taking my truck to the dealership I purchaced my truck from Go Dodge Surrey. I paid for a maintenance package from them. For the past 3 years Ive been taking my truck to the dealership for maintenance. My warrantee ran out, so I took my truck to a different Shop. It was discovered that engine bolts were broken off, causing a noise and leak that I had previously brought up at the dealership only to be told that they couldn’t find anything. Also, that my air cleaner had never been changed. The oil was so dirty, there is question of whether the oil had ever been changed either. These guys are rip off artists. AVOID AT ALL COST!! More

Promises promises! Promises promises, that's all I got from Go Dodge in Surrey, well that and a lot of runaround and time wasting. I had a deal lined up from another dea Promises promises, that's all I got from Go Dodge in Surrey, well that and a lot of runaround and time wasting. I had a deal lined up from another dealership but I contacted Go Dodge to see if they could beat it. After days of not responding and some prodding from me I finally spoke to one of the sales managers Manny. Manny offered what appeared to be a good deal and on the phone I said, "I'll take it, what do you need from me?". They needed a $2000 non-refundable deposit to secure the car so I gave Manny my credit card information over the phone and asked, "so are we good? The car is secured?". Manny replied that the vehicle was mine and I could pick it up tomorrow after it is brought over from another dealership. I made arrangements for a ride out there to pick up the car and texted my salesperson Jeff at 10am to find out what time I should get there....no answer, I text again and still no answer....finally a few hours later I get a reply that they're just trying to finalize things and figure out what time it will arrive.....after many texts, hours, emails and phone calls it becomes clear that they don't actually have the car secured. I soon realized the only way I willl get any answers is by driving out there from Vancouver. I arrive at 8pm, wait for 30 minutes for a sales manager to speak to me only to find out that no they do not have the car. After another 45 minutes of waiting, another sales manager Casey says he's located a similar car and offers me a similar deal, I say yes, let's do it and get this done. They take another $2000 non-refundable deposit on this vehicle and we fill out all the paperwork with the VIN #, etc. I ask in very clear language "are you sure you have the vehicle this time?" And the response was "Absolutely, it is yours". Guess what? After another week of stalling and and avoiding me, they finally admit that this vehicle is not mine and never was. This whole experience soured me completely off car buying and I decided to keep my car for another year after the taste of this experience has washed away. If this is the kind of pre-sales experience you can expect I can't even imagine the post-sales treatment. I bet that lifetime warranty is almost impossible to collect on based on my experience with Go Dodge thus far. Very frustrating and a huge waste of time and energy for me. More

Poor service and lacking Bought a new car and was a mistake. Got a decent price but from the negotiation to the pickup service was terrible. Car wasn’t detailed or gassed up. Bought a new car and was a mistake. Got a decent price but from the negotiation to the pickup service was terrible. Car wasn’t detailed or gassed up. Lazy sales person couldn’t even do the final walk around with me. Big mistake going to them as they were snaky and was not very honest Wouldn’t recommend go to somewhere that wants your business and cares More

Have i made a mistake in going to Go Dodge Surrey? I purchased 2017 Grand Caravan on 30th November 2017 The spare key had gone missing and till I got after them did not get it 3 months later. Now, I purchased 2017 Grand Caravan on 30th November 2017 The spare key had gone missing and till I got after them did not get it 3 months later. Now, JUST 4 months/ 3000 KM in I have an Engine malfunction on way to work The help center promptly got the van towed to dealership who refused to provide a shuttle to get to work ! The car is under warranty but there seems to be no hurry to provide quick service or replacement vehicle while it waits its turn to be looked at! Left a message for service manager to call back who has not had time so far Receptionist tried to help Looks like it will be a few days before someone responds.. More

Very Good Jin Lee was very helpful, very knowledgeable about the cars that he is selling, will recommend to all friends. I only wish they detailed my truck prop Jin Lee was very helpful, very knowledgeable about the cars that he is selling, will recommend to all friends. I only wish they detailed my truck properly More

Good Service I had a good experience with them. They were very friendly and tried their best to explain everything to me - as I didnt know much about cars. I wasn I had a good experience with them. They were very friendly and tried their best to explain everything to me - as I didnt know much about cars. I wasn’t too happy with 2 days negotiating and they wanted to give me a car I didn’t want. I said no to that car MANY times. I left the dealership without hope. Next they they got the deal for the car I wanted. I just wish I was a fast process. Other than that, the service was great. More

Go Dodge Had a great experience with Jamal the salesman he really knows his business and goes the extra mile to take care of clients,it was a no pressure exper Had a great experience with Jamal the salesman he really knows his business and goes the extra mile to take care of clients,it was a no pressure experience, one of the best environments I've personally been too, great work from the finance department to the service guys, great work Go Dodge Surrey, thanks for everything Jamal More

Amazing staff !!! Best experience ever at a dealership, our sales professional Jamal was the best from start to finish. He helped us find what we were looking for with Best experience ever at a dealership, our sales professional Jamal was the best from start to finish. He helped us find what we were looking for within our price range , he listened to what our needs were and was so personable ! Friendly , outgoing , he was shared his stories and kept us entertained through out the whole process . I would recommend Go Dodge Surrey to anyone looking for a new or used vehicle . More

New ram I spent plenty of hours searching for the right truck. I first spotted the truck I bought on the go dodge Surrey website. It had everything I was look I spent plenty of hours searching for the right truck. I first spotted the truck I bought on the go dodge Surrey website. It had everything I was looking for in a new truck so I went for a closer look. As I entered the go dodge dealership for the first time my first impression left my feeling a little apprehensive. The place isn’t as pretty as the other dealerships. I wasn’t sure what kind of people I would be dealing with. Then I happened upon Jin Lee who showed me the truck that I eventually purchased. After speaking with him for a minute or two my first impressions faded away. He was friendly courteous knowledgeable and really just a great customer service representative. Turns out that they just have a huge inventory of vehicles and not much room to be pretty. In making the deal I spoke to Kimberley who was very professional. Tough but reasonable. All in all I would highly recommend Go Dodge Surrey both for selection and price. No other dealership could get even close to the great deal on exactly the truck I was looking for. More

Good experience I would like to say for my experience there customer service is so good all the staff are very friendly I got my dodge caravan if you looking vehicle I would like to say for my experience there customer service is so good all the staff are very friendly I got my dodge caravan if you looking vehicle go there once More