Galt Chrysler Dodge

Terrible, Terrible customer service!!! I was insulted, Terrible, Terrible customer service!!! I was insulted, hurt and offended by the words and attitude of one of Chris Lachappelle's sales men. I w Terrible, Terrible customer service!!! I was insulted, hurt and offended by the words and attitude of one of Chris Lachappelle's sales men. I was on a test drive of the Jeep Grand Cherokee with him, Bob. He asked why I wanted a Jeep? So I told him...He didnt appreciate my comparison for Jeep Grand Cherokee 2012 and Toyota Rav 4 2013 that I was trying to purchase for me and my family. He offended me by saying, I am insulting "him and the Jeep brand" by comparing a Toyota Rav 4 to it. He called me a "kid" and told me that I could not afford a Grand Cherokee! He told me to turn the jeep around and head back to the dealership, I was wasting his time!!! It seemed like a long drive back to the dealership. I asked him not to speak to me as I wanted nothing from him. I told him I am going to speak to a manager! He said, I have two options: 1) pull over and get out or 2) he will call the police! I told him to call the police....He continued muttering to me that I was wasting his time.... I did not speak to him, during this time, I used my cell phone and I called the Galt Chrysler and spoke to Mr. Lachappelle while driving back to the dealership, I said I want him to meet me in front of the dealership because his salesman was being insulting and aggressive to me. Upon, exiting the Jeep, Bob called me an derogatory word and kept saying I was wasting his time. I exited the jeep and went over to Mr. Lachappelle who was waiting outside for me. I explained my situation... Mr Lachappelle said to me "you and Bob got off on a bad note", "how can I help you buy a jeep"???!!! I exited the property...I have made a complaint to Chrysler Canada!!! More

Roof paint on my RV 2004 " Sprinter" . I am very impressed Quality of job and customer service . Can recommend every one Thank you very much ! very impressed Quality of job and customer service . Can recommend every one Thank you very much ! More

Very impressed with the dealerships ability to handle any situation that may arise. Our delivery was not perfect, but the dealership went well above and beyond to ensure our satisfaction! For me, this w situation that may arise. Our delivery was not perfect, but the dealership went well above and beyond to ensure our satisfaction! For me, this was better then a simple smooth delivery because it forged a relationship that I have complete confidence in. I highly recommend this dealership and am grateful I purchased with them as I know my future service needs are in great, capable hands! More

I would recommend this dealership to anyone looking for a new/used automobile. Mainly, because of Gareth Armour. We purchased our first Dodge through him and will continue to do so in the future because he new/used automobile. Mainly, because of Gareth Armour. We purchased our first Dodge through him and will continue to do so in the future because he has exceeded our expectations regarding customer service. Besides being the most friendly and trustworthy we have seen, he has always listened to our requests and concerns. He carries his professionalism all the way through to any service needs as well. We felt so good about our automobile investment for our family after dealing with Gareth that we had to give him a hug to close the deal. And I'm sure anyone would feel the same way. Thanks Gareth for your warm and knowledgeable experience in the field and for guiding us along the way. You are a definite asset to any company and much appreciated by your new found clients. Keep up the exceptional work. More

We were extremely pleased with the service we received from Craig. He went above and beyond to locate a vehicle that would accommodate our budget. We will be sure to use Craig again for his expertise adv from Craig. He went above and beyond to locate a vehicle that would accommodate our budget. We will be sure to use Craig again for his expertise advice should the need arise again. We did feel that Chris could have spent more time with us. Overall, the experience was great. When the time comes to renew our second vehicle we will be sure to contact Craig once again. Thank you Craig and Chris Dianne & Gene More

I found myself in need of a new vehicle quickly, but having recently closed the doors on a business, there was unique challenges in my way. Gareth and Craig worked with me every step of the way. We look having recently closed the doors on a business, there was unique challenges in my way. Gareth and Craig worked with me every step of the way. We looked at multiple options together, and they went a long way to getting me into the vehicle I wanted as painlessly as possible. Overall an excellent experience. More

We were looking for a Ram 1500 pickup and thought buying locally would be the way to go, boy was I wrong! Ron was polite and professional so this review is not about him. he was the only small good thing ab locally would be the way to go, boy was I wrong! Ron was polite and professional so this review is not about him. he was the only small good thing about this dealership. We applied to buy a new Ram but were told by Craig after applying that we were not able to. He basically told us that if we didn't get approved here we were not going to get approved anywhere and made us feel like second rate customers because we couldn't, by his standards and I say his standards because after feeling humiliated we shopped elsewhere and got a 2013 Ram 1500 with no problems and we were treated like gold! We were asked to put down money to be approved at galt Chrysler to get pre approved and at other dealer ships this was not necessary which also made me feel cheated here. When I went to get the deposit back Craig told me the speech that if we kept shopping the bank would shut us down and that we should just buy a small car or used suv from them and wait a year which is not what we wanted but i felt pressured, and it did not help matters that Mark came in and told me that the only way was the way they recommended and that the banks frown upon people like us "shopping" for credit which I researched it does hurt a bit but not like they told me. I felt like they were trying to take advantage of me thinking I was not knowledgeable, I asked Craig to call my husband and explain also because I was confused at that time ( Did research and more shopping after this incident) and my husband was not impressed with the manner Craig told him things, after all this I finally got my deposit and wasn't even given a friendly goodbye. I recommend anyone shopping for a Dodge/Chrysler/Jeep/Ram to steer clear of this place and shop elsewhere like Kitchener or Guelph or anywhere but Galt Chrysler Dodge!!!! More

Was in looking for a cheap used car. The sales person brought me into the office to see if any cars would suit my budget, admittedly a low one. There was on car that fit the budget, but I had reservation brought me into the office to see if any cars would suit my budget, admittedly a low one. There was on car that fit the budget, but I had reservation due to the car likely needing a costly maintanance service (timing belt) that increased the cost significantly. I assume the used sales manager argued that the PT cruiser did not have one. I didn't attempt to educate me or himself as to the true answer to the question, but instead chose to argue with me instead. As a person with an automotive background I found this extremely offensive and will encourage people not to deal with this location. More

Nick doesnt have zero knowledge of the vehicle, i dont even know if i even like the car because i havent even seen the car yet. He processes by showing me numbers and tell how im not going to approve for even know if i even like the car because i havent even seen the car yet. He processes by showing me numbers and tell how im not going to approve forfinancial even though i told him i want know whats the pricing if it does go thru with my almost over 800 credit point. He processes by showing me a number of paymentof 449(what actially meant was 4.49% interest rate). He shows me number of 48mont payment which i thought to myself the car payment for the used vehicle was only less than 40bucks a month than a 2011 subaru sti with the same term and downpayment, but interest rate for sti is higher. I told him why would i not pay less than 40 buck month difference and buy the sti. Manager came by and ask whatswong. They went to the back and did some numbers again. Now the finance rate is 5.99%, but payment is lower than what they first original quote me WITH HIGHER INTEREST RATE and term and downpayment is the same. Hd explains how the interest rate is different, but he told me it was 4.49% first, comes back and tell me is 5.99 (i know 4.49 is a little to good to be true). Abd the monthly payment was drop from 625 down to 580 with higher interest rate? I feel like they are trying to trick me or scam me, or they sales skill is all about lying to customers. VERY DISAPPOINTED WITH NICK. WILL NOT RECOMMAND!!! More