Galt Chrysler Dodge

Do Not Buy From Galt Chrysler. You've Been Warned. This is a bit of a long one but I encourage everyone to read to the end to know your rights. I purchased a 2017 RAM 1500 in June of this year. I pi This is a bit of a long one but I encourage everyone to read to the end to know your rights. I purchased a 2017 RAM 1500 in June of this year. I picked it up on a Saturday and was being towed back to the dealership on a flat bed on Tuesday afternoon. The transmission blew at 265 KM....TOTAL After being towed in and handing the key over to the service department I was told I would be called the next day or two with an explanation of what went wrong. In fairness they did give me a loaner car. By Thursday evening not a single person had contacted me. Friday morning I sent a less than complimentary email to Mark Ell who was listed as Vice President on their website. I then received a phone call several minutes later from another gentlemen from the service department. Again in fairness he was very apologetic about nobody contacting me and I was then told that they did not yet know what was wrong (I knew it was the transmission as it was pretty obvious) and that they were going to get back to me. I expressed that I wanted the truck replaced and not repaired as I knew it was the transmission. A few minutes after that I received a call from another guy who I again told I would not accept the truck repaired and wanted it replaced. I was told they would see what they could do to "get me out of this truck" that I had not even made a payment on yet other than the $21,000 I had put down at purchase. On Monday June 26th I dropped in to speak with Geoff MacVinnie the General Sales Manager. During that conversation I again expressed I wanted a new truck as the one they sold me was defective and he tip toed around the situation saying he would see what could be done as he had never seen this before. I asked him what had happened to my truck and he said the service department was closed. He then agreed to let me know the next day what the diagnostic read. The next day I received an email from Geoff at 2PM saying Dave Keffer from service would be contacting me. A few minutes later he called and told me the computer was showing something wrong in the transmission between 4th and 5th gear (just as I already suspected) but they would have to send it back to Chrysler engineering to take it apart and figure out exactly what was wrong. At 2:53 PM I emailed Geoff back to ask him when I would receive a new truck. I expressed that this was a bigger issue than they thought it was as it needed to go back to Chrysler engineering (for who knows how long?) to diagnose what had happened. I obviously did not want this particular truck back for obvious reasons as I had expressed many times. Geoff responded at 4:04PM with the following: we can facilitate the change of trucks, but there will be a cost involved, your vehicle would come in as a used vehicle which would have some depreciation since the ownership has changed and is now considered used. Taxes and costs have also been paid which can’t be got back. It is unfortunate that this happened, but our service team and Chrysler are doing what is necessary to get your vehicle back to from the factory condition. Up until this point I had been extremely patient through this process but this was the final straw. A vehicle with 265 TOTAL KM is not a used vehicle no matter what they try to say. I had it for 3 days total. I replied to Geoff stating this was completely unacceptable and would be placing a call to my lawyer. I advised Geoff that I would either see them in court or take them to arbitration with CAMVAP the Canadian Motor Vehicle Arbitration Plan (whichever my lawyer recommended) as the vehicle was clearly defective and would qualify for arbitration. A funny thing happened after that. Geoff contacted me within a half hour and asked if I was available to come in as "Mark (magically) came up with a solution" on a truck just like mine. I agreed to come in and met with Trevor Reynolds who was a nice guy. I'm pretty sure Geoff did not want to face me which was fine by me as I didn't trust him at all. So all of a sudden I was getting the exact same truck in the same color, with the same features at zero cost to me. Funny how that works. The point of this long review is KNOW YOUR RIGHTS. Please be aware CAMVAP is there to protect consumers and it is free to them if their case qualifies to be heard. These guys tried to push me into paying more money to them. The moment I let it be known I understood my rights everything changed. I can only imagine how many other people they've done this to. Stay away from Galt Chrylser at all costs. There's a reason they have a Facebook group for people who have had a bad experience there. Just search Cambridge Dodge Lemon on Facebook. There are A LOT of members. Oh one last thing I almost forgot. Before I picked up the new truck they had to put the tonneau cover on it from the defective one. Unfortunately they were not able to find the key for the cover. I asked Jake the sales guy to just mail it to me. I was done there and never wanted to step foot inside there again. Over 4 months later, to the surprise of nobody that I tell this story to, I'm still waiting for that key. I'm guessing it's never showing up. More

Excellent Service Sales rep was excellent, great overall service at Galt Chrysler. Worked to stay within my budget and still provide me with the quality vehicle I came Sales rep was excellent, great overall service at Galt Chrysler. Worked to stay within my budget and still provide me with the quality vehicle I came looking to buy. More

Great help I bought the truck I really didn't want but they made the numbers work for me so I went new instead of used. I ended up buying I truck I never thought I bought the truck I really didn't want but they made the numbers work for me so I went new instead of used. I ended up buying I truck I never thought I would get. More

Great sevice My sales rep, Trina Tionko,, was excellent. She worked with me to stay within my budget and still provide me with the quality vehicle I came looking t My sales rep, Trina Tionko,, was excellent. She worked with me to stay within my budget and still provide me with the quality vehicle I came looking to buy. Thank you More

Excellent place to buy As a first time buyer, I had an excellent expierence. The sales associates were curtious and pleasent to work with. They helped me in picking out the As a first time buyer, I had an excellent expierence. The sales associates were curtious and pleasent to work with. They helped me in picking out the right truck for me at a suitable rate that I could afford. I would definitely do business with Galt Chrysler in the future as well as recommend others to buy there. More

Grand caravan 2017 Had a good experience with trading my jeep trailhawk in for a dodge caravan :) would definately recommend, it was quick easy and painless! Especially Had a good experience with trading my jeep trailhawk in for a dodge caravan :) would definately recommend, it was quick easy and painless! Especially with being from far away More

excellent service My salesman Brandon worked with me and catered to my needs in a new vehicle. And rui in financing finalized my purchase. Keep up the good work My salesman Brandon worked with me and catered to my needs in a new vehicle. And rui in financing finalized my purchase. Keep up the good work More

Unprofessional financial manager I will keep this short. After I said no to the extended warranty Rui was very sad, he wouldn't reply to our insurance company and after three days of I will keep this short. After I said no to the extended warranty Rui was very sad, he wouldn't reply to our insurance company and after three days of no contact I used another manager there and we got much better results. I have only dealt with Honda, Acura and VW in the past and haven't had issues, with a growing family the low price of a Caravan is just too good of a deal. The sales guy Alex Goad is awesome and I would buy with him again but request a different financial guy. More

Overall experience was very good David Made purchasing our new vehicle easy and left us feeling it was an overall good experience. We love our new vehicle. We would recommend David to David Made purchasing our new vehicle easy and left us feeling it was an overall good experience. We love our new vehicle. We would recommend David to others. More

2012 Grand Caravan We recently purchased our new to us used Grand Caravan. Brandon Marjadsingh helped us from start to finish. We are pleased with our purchase and ver We recently purchased our new to us used Grand Caravan. Brandon Marjadsingh helped us from start to finish. We are pleased with our purchase and very pleased with our service. Brandon was helpful, never pushy, knowledgeable and very friendly to deal with. We will be back for our next purchase. Thank you The Hedderly's More