Freedom Ford

Excellent Service, friendly atmosphere Now this was my first experience so I may be a little off on my expectations. I had booked my Truck in for service at 4pm. Oil Change and tire rota Now this was my first experience so I may be a little off on my expectations. I had booked my Truck in for service at 4pm. Oil Change and tire rotation. I arrived early, about 3:50pm, they took the truck in immediately. I talked with my Service advisor for a bit, and then went to sit in the waiting room area. They came ot get me about 5:15pm. I was a little unhappy with the time it took, maybe being end of the day? but I didn't expect it to take that long for an oil change a tire rotation. However, I know what to expect now. I have the Maintenance package on my truck so I will be going back for many more appointments, and maybe my expectations were off is all :) Very friendly and god service overall, just a little lengthier than expected. More

Service Great service and Roxanne I Is a great person with a great attitude and very personable, I will come back for sure. The express lube is also very qui Great service and Roxanne I Is a great person with a great attitude and very personable, I will come back for sure. The express lube is also very quick and professional More

Courteous service I had my truck into Freedom Ford to follow up on a previous problem that they looked at. My truck was not functioning properly after having it there I had my truck into Freedom Ford to follow up on a previous problem that they looked at. My truck was not functioning properly after having it there 4 months ago. Cori Slute took good care of me and was very thorough in looking at the history my prior visits. She promised to have the truck look at again and see if something could be done to ensure the proper solution. The experience did not go as smoothly as I had hoped in that the truck was there all day and no one called me until I had left work at the end of the day. I left a message that I would pick up the truck the next morning. Upon speaking to Cori the next morning, I had made arrangements to have their courtesy shuttle meet me at home in order to get to the dealership to pick the truck. Unfortunately, the shuttle did not arrive for two hours resulting in my having to take a half day vacation. I was not too happy about that and feel that the dealership needs to do a better job in keeping customers informed of delays. More

Excellent , Very courteous Been dealing with Freedom Ford Service for 4 years and have always been treated with courteous staff. They've kept me up to date with vehicle progress Been dealing with Freedom Ford Service for 4 years and have always been treated with courteous staff. They've kept me up to date with vehicle progress or if an issue has come up. More

Excellent service and professional enviroment I enjoyed the purchase of my new truck at Freedom Ford they were very organised and professional i will refer anyone looking at purchasing a vehicle t I enjoyed the purchase of my new truck at Freedom Ford they were very organised and professional i will refer anyone looking at purchasing a vehicle to that location. They make purchasing a vehicle look easy :). Greg T. More

Wonderful experience! My vehicle trade in and purchase at Freedom Ford went perfectly. I got the vehicle of my choice within hours and good value for my previous car. Pleas My vehicle trade in and purchase at Freedom Ford went perfectly. I got the vehicle of my choice within hours and good value for my previous car. Pleasure to deal with and will recommend to others! More

I wanted my 2002 Lightning checked over.. You can count on Freedom to share the love for your Ford. Accurate estimates and excellent work. I have always been able to trust the service depart You can count on Freedom to share the love for your Ford. Accurate estimates and excellent work. I have always been able to trust the service department on all of my F-150's. The inspection told me exactly where I was on my beautiful Lightning. More

mommysusan@live.ca It was one of the better dealer ships that go out of there way to find u that great deal .Or sales person sundre was great he helped us make sure ever It was one of the better dealer ships that go out of there way to find u that great deal .Or sales person sundre was great he helped us make sure everything was in order and went the distance for us. More

Awesome Service, Great customer service, felt very welcomed. They helped me in my needs and wants and went over and above my expectations, found what i wanted and in my price range. Very friendly service, all of They helped me in my needs and wants and went over and above my expectations, found what i wanted and in my price range. Very friendly service, all of the staff there was friendly and asked if they could also help in my needs:) More

Never again Called dealer to have new wheels installed that were from new model year F-150. I had requested price from original time of booking appointment and th Called dealer to have new wheels installed that were from new model year F-150. I had requested price from original time of booking appointment and they weren't sure. When I inquired from part counter about the wheels they had let me know in advance it would be a possible few hundred dollars for new tps sensors to be installed to work with my model year , I agreed no problem. when I arrived for my appointment 6:45am 15min ahead of appointment there was already a line up. After finally getting my work order typed still no definite price was mentioned. I still moved forward with the install. I had let the service adviser know that I needed to be on the road before 10:00 she had replied no problem. After a grueling 3 Hrs of showroom and bad coffee they informed me the truck was ready 9:50am. I had went outside to view new wheels on truck and was completely devastated. Front drivers side wheel was scratched badly and the service adviser had just received invoice and asked me for $2700. the wheels themselves had about six months worth of dust on them and I could only see finger prints. Service manager was now involved and told me they would just replace the wheel from a truck on the lot 20min max. One hour later front wheel was changed yet still very dirty. In conclusion after almost four hrs. of my final day off I had my new very dirty wheels and new tps sensors installed on the truck. Two e-mails later and phone call I still have yet to receive the proper lug nuts for the wheels that I was told were going to be part of the deal ( but not noted on invoice ) So if you see a sign for $2000 new wheels and tires BEWARE get it in writing ! Last year they installed mudflaps 3 1/2 hrs misaligned had to wait another hr for that to get fixed. 2 strikes your out. More