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Freedom Ford
Edmonton, AB
1,853 Reviews
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1,853 Reviews of Freedom Ford
November 17, 2016
Brake service I have been dealing with Roxanne for years, she always treat me as a valued customer. When I bring for service she knows I am on time limit and striv I have been dealing with Roxanne for years, she always treat me as a valued customer. When I bring for service she knows I am on time limit and strives to get me on my way as soon as possible. That what I call customer service and will keep me coming back More
by bernienowlan
Verified CustomerEmployees Worked With
Roxanne Autor
November 16, 2016
Slightly disappointed with the customer service. I had booked my appointment 2 months in advance for two recalls and a check engine light. The process was quick and straight forward when dealing with I had booked my appointment 2 months in advance for two recalls and a check engine light. The process was quick and straight forward when dealing with the service advisor when I was dropping off my vehicle. The advisor (I do not remember her name anymore) had asked me to monitor the vehicle's CEL after the wire harness recall was performed as it may have an impact on it, I agreed and took the shuttle home after handing them my keys at 9 am. When i came back to pick up my vehicle at 4 pm, I found out only one recall was done and that the other was not done due to parts not being available. I was a little annoyed by this because I had booked my appointment far in advance just for the sole reason everything would be ready and done. Little was explained on the matter of why, but I was told that parts would be ordered and I would receive a call to bring the vehicle in to have the remaining recall performed. Its been a little over 3 months and I have not got a call yet. Slightly disappointed with the customer service right now. More
by CLOSS.J
Employees Worked With
Not sure/forgot.
November 15, 2016
Winter Tires and Service Service was generally good. I am disappointed that it seems that my floor mats were removed but not replaced, with no commitment to follow up. Service was generally good. I am disappointed that it seems that my floor mats were removed but not replaced, with no commitment to follow up. More
by david.bergstrom
Employees Worked With
Roxanne Autor
November 15, 2016
Great salesmanship but a few bumps after Tom Reid was excellent and I would recommend him to others and call on him again. Getting the car ready for delivery was longer than I expected and t Tom Reid was excellent and I would recommend him to others and call on him again. Getting the car ready for delivery was longer than I expected and there seemed to be no particular timeline to getting delivery. Perhaps when you put a vehicle on as a special; it could be serviced in advance. The tire pressure was not checked and I had the low tire pressure light come on during the first day of driving. Evan did a good job on the financing but when he brought in my approval he made a joke about my two bankruptcies holding things up. As a person who was married to a business woman who forced me into bankruptcy as part of a extremely bad divorce; I did not appreciate it. It was late in the day when I dropped in and am a little absent minded at the best of times. I had had a busy day and was tired. When I was slow to provide paperwork one of the women in the finance are told me to "Get it together". I am 69 and felt that I was not being treated as well as a customer should be.. More
by Dave E
Employees Worked With
Tom Reid did an excellent job. I would certainly recommend him and deal with him again.
November 15, 2016
Easy trade-in The team at Freedom Ford made my transaction as simple and quick as possible. They contacted me to find out if I wanted to trade in my 2014 Ford Expl The team at Freedom Ford made my transaction as simple and quick as possible. They contacted me to find out if I wanted to trade in my 2014 Ford Explorer Sport. I had been in a car accident where I was rear-ended and already had an appointment to bring my vehicle in for repairs. My experience with my insurance company was not a pleasant one, even though I wasn't at fault for the accident. Tye and Jonathan made it easy for me to turn my old vehicle over without needing a rental vehicle and I was able to drive away in a new 2017 Ford Explorer Sport and not have to worry about repairs. Janelle in the body shop was very helpful as well. More
by LEEANNARCHER
Employees Worked With
Jonathan Gugulyn, Evan Manning, Arlene Bouza, Janelle MacKenzie, Tye Gugulyn
November 15, 2016
Great service I made a last minute appointment and was received promptly, and my vehicle was repaired quickly. I had a minor braking issue and Eric was able to get I made a last minute appointment and was received promptly, and my vehicle was repaired quickly. I had a minor braking issue and Eric was able to get me in and out on the same day. Would absolutely return. More
by kevinhandy
Employees Worked With
Eric Irion
November 15, 2016
Made it very comfortable Like most people I cringe at the thought of dealing with dealership, but Linden and Gracie made it stress free and really put me at ease. Thank you gu Like most people I cringe at the thought of dealing with dealership, but Linden and Gracie made it stress free and really put me at ease. Thank you guys! More
by DEANNA_MCRAE
Employees Worked With
Linden and Grace
November 14, 2016
F150 Super Service! Got in for a 730 appointment. Service was done within 2 hours as estimated. Lisa and the gang did a great job. Thanks for a great job! Got in for a 730 appointment. Service was done within 2 hours as estimated. Lisa and the gang did a great job. Thanks for a great job! More
by drjafam
Employees Worked With
Lisa Boersma
November 14, 2016
Worst ford in edmontob Poor service and poorly trained technicians . Not able to diagnose issues in my truck unless a engine light comes on .not able to prevent other is Poor service and poorly trained technicians . Not able to diagnose issues in my truck unless a engine light comes on .not able to prevent other issues due to poor training . Worst ford in the city . They just want money and don't care if your vechical comes in. Numerous times they will charge you again and again !! More
by Dry bread
Employees Worked With
Blair Philips, Eric Irion
November 12, 2016
Happy Customer Jay made this a great experience I would recommend him and this dealership to anyone purchasing a new vehicle. He knew when to push and when to back o Jay made this a great experience I would recommend him and this dealership to anyone purchasing a new vehicle. He knew when to push and when to back off. They take good care of you and the vehicles they sell you. More
by fastang
Employees Worked With
Jay Janda
