Freedom Ford

Oil change and tire rotation I took my truck in for an oil change and a winter tire swap. Simple...right? This took over two hours. I pointed out there was a slow leak in one of I took my truck in for an oil change and a winter tire swap. Simple...right? This took over two hours. I pointed out there was a slow leak in one of my summer tires and instead of fixing it the technition pulled the tire off the rim, scratched the xxxx out of my newly powder coated rim and tried to sell me some new tires. Now I'm left with a scratched rim and a tire sitting off its bead. My truck only has 48,000 km (2011 F150 Harley Davidson) and they only run in the summer. In addition, the tech did not own up to scratching my rim but instead loaded my summer rims/tires into the back of my truck. I noticed the damage when I got home unloading my tires. This is not the first time I have left this dealership unhappy with damage to my vehicle. I have purchased 2 trucks from Freedom Ford and have my 2011 CS/GT Mustang serviced there. My question is why should I ever come back? More

F-150 40K oil change & recall I was disappointed with the service at Freedom Ford this time. I asked for an oil change, a recall to be fixed and a protection package yearly inspect I was disappointed with the service at Freedom Ford this time. I asked for an oil change, a recall to be fixed and a protection package yearly inspection. In the end I had to make a second trip to have the propack inspection due to the shop moving at this time. My disappointment was due to Freedom not having the parts to complete the recall for the brake master cylinder while the truck was in for service. I was extremely disappointed when I picked the truck up I found my bill to be $471.67 and not all the work I requested was completed, and having to make a second trip. To add to my disappointment the service writer quoted me a 3 week wait for parts and could not explain some of the charges on my invoice. The same day I picked the truck up I went straight to a different Ford dealer and they booked me in the next day for my brake recall as they had all parts and supplies on hand. I have been dealing a Freedom Ford for more than 20 years and feel I may change dealerships at this point in time. Regards Larry Van Belois (L.V.Instrumentation LTD.) More

Finance department incompetence They never asked me if I wanted to pay monthly or bi-weekly, they never got the auto-debit information to Ford Credit, they rushed through the finance They never asked me if I wanted to pay monthly or bi-weekly, they never got the auto-debit information to Ford Credit, they rushed through the finance/contract process. The person I dealt with in finance tells lies to hide her mistakes. Still trying to get this nightmare straightened out 3 weeks after the sale, getting very little help from finance dept. Very incompetent and unprofessional. I will never give Freedom Ford my business again. More

Horrible finance department While finalizing the purchase of my new truck the finance lady tried to hard sell me add on warranties and a maintenance package. She would not accept While finalizing the purchase of my new truck the finance lady tried to hard sell me add on warranties and a maintenance package. She would not accept my repeated not interested reply. To which she made me feel like an idiot for not purchasing. She got the finance manager who was at least polite and where I reaffirmed I did not want the packages. The remainder of my dealings with the finance lady were very unfriendly and I was made to feel like I was piece of poop for the remainder of my time there. I will never willing visit your dealership again. The sales personal were easy and very helpful to work with in getting me the truck I needed close to the price I wanted. More

Buyer beware. I feel I was manipulated in taking a pakage I did not want. The full price was not disclosed at time of phone call. I will not deal with freedom ford I feel I was manipulated in taking a pakage I did not want. The full price was not disclosed at time of phone call. I will not deal with freedom ford again. More