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Freedom Ford
Edmonton, AB
1,853 Reviews
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1,853 Reviews of Freedom Ford
November 24, 2016
Great Service Great service and what I would expect I would suggest some sort of a trip planning app for the shuttle service to be more efficient as with the vol Great service and what I would expect I would suggest some sort of a trip planning app for the shuttle service to be more efficient as with the volume of customer drop offs in the mornings the shuttle drivers could better utalized More
by SHAGLUND1
Verified CustomerEmployees Worked With
Cori Slute, Eric Irion
November 24, 2016
Fast, fair, and fabulous Immediately upon entering the (heated) service bay, I was helped. Cori even ensured the shuttle driver waited for me. Got a ride to and from work an Immediately upon entering the (heated) service bay, I was helped. Cori even ensured the shuttle driver waited for me. Got a ride to and from work and had a great conversation with the driver. Car was ready (of course). No pain and no trouble. PS and I still managed to get a cappuccino in the customer lounge before leaving with the shuttle driver. More
by GlobLog
Employees Worked With
Shuttle driver with the black Explorer, Cori Slute
November 23, 2016
I was in for a re call this time. The last time I was in I got ripped off 780 995 4190 cell I told them I had a batter problem didn't hold a charge They check that out and charge m The last time I was in I got ripped off 780 995 4190 cell I told them I had a batter problem didn't hold a charge They check that out and charge me 340 bucks for the battery So they ripped me off I told them it was the battery Battery's are 150 or so More
by jpfleese
Employees Worked With
Carrie Chamulke
November 23, 2016
maintenance pleasant and fun loving service reps. all questions answered and the work performed was good. noice from engine was identified and part replaced (wh pleasant and fun loving service reps. all questions answered and the work performed was good. noice from engine was identified and part replaced (wheel bearing) More
by linnea.shannon
Employees Worked With
Roxanne Autor
November 23, 2016
Oil Change Service person Carrie did not seem to be up to date on how the rewards program worked. Couldn't answer my questions regarding my points. She was to e Service person Carrie did not seem to be up to date on how the rewards program worked. Couldn't answer my questions regarding my points. She was to email me some information but, never did. More
by Harley09
Employees Worked With
Carrie Chamulke
November 22, 2016
Cleveland steamer Chris along with the rest of freedom Ford employees, were very helpful in making sure I got the vehicle i wanted for a price that fit my budget. I wou Chris along with the rest of freedom Ford employees, were very helpful in making sure I got the vehicle i wanted for a price that fit my budget. I would not only recommend freedom ford to my friends and family, but I would strongly encourage them to visit Christopher spurr as he was extremely knowledgeable about Ford products and pricing which made my visit/transaction tremendously easy to be carried out. More
by MATT.STOCKDALE0
Employees Worked With
Christopher Spurr
November 22, 2016
Roxanne was pleasant to deal with as always. The service was performed quickly and I was contacted as soon as my vehicle was ready for pick up. My only concern is there was a notice of caution The service was performed quickly and I was contacted as soon as my vehicle was ready for pick up. My only concern is there was a notice of caution on the status of my windshield, however I cannot see any rock chips and this windshield is only a few months old. Also my power steering fluid level was not marked off as not being checked. I will admit I have not searched under my hood for it so maybe my truck does not have this option, however I am sure it would. More
by moniquedunis999
Employees Worked With
Roxanne Autor
November 22, 2016
Routine oil change Most recent experience was very good. Rating for this area - 5 stars. Earlier body shop experience for paint work was not good; estimate was inaccura Most recent experience was very good. Rating for this area - 5 stars. Earlier body shop experience for paint work was not good; estimate was inaccurate and final cost was double the initial estimate. No dealer review email opportunity was ever provided. 3 stars. More
by jcarline
Employees Worked With
Roxanne Autor
November 22, 2016
good service this time Service is good this time. I have been this service several times, most of the times are good, except 1 that was last year only Service is good this time. I have been this service several times, most of the times are good, except 1 that was last year only More
by HWANG1
Employees Worked With
Cori Slute
November 22, 2016
Disappointing service The interaction started off good but when my service was finished on my Escape,, I received poor service from the employee when I came to pick up my The interaction started off good but when my service was finished on my Escape,, I received poor service from the employee when I came to pick up my Escape from the service bay. I was handed my maintenance breakdown and nothing was discussed until I posed any concern. From all my experiences with Freedom Ford this is the ultimately worst. Did not expect this from her based on my previous visits and service from other staff. More
by dadams6
Employees Worked With
Carrie Chamulke
