Freedom Ford

Roxanne was amazing This was my first service visit at Freedom and did not start well from a new vehicle sale issue, but Roxanne completely changed by experience. She too This was my first service visit at Freedom and did not start well from a new vehicle sale issue, but Roxanne completely changed by experience. She took over the service issue, clarified the issue, made all the communication efforts, and continued to make sure I was in the loop. Again, small problems with the installation were professionally resolved, and I was informed through every step. Fantastic follow-up and customer attention. Thanks Roxanne! More

Repair on 2002 Ford Escape I brought my ford in to see why it would not run and only reason why I did was because of the shop Forman he helped me a great deal and went above and I brought my ford in to see why it would not run and only reason why I did was because of the shop Forman he helped me a great deal and went above and beyond. But the original quoted me $165 to check the car I then received a call saying they didnt find anything yet and I would here from them the next day. Got a call back saying it was my catilatic converters and it would cost $5600 witch is crazy how much when I had it fixed for $200 at a muffler shop. But that was least of my worries I payed over the phone not the originaly quoted $165 but plus 1hr witch I did not agree on ended up paying $340 but I had no choice but to pay as tow truck was there and I needed to have it towed. I am not happy with my visit and will not be back More

Surpassed my expectations! Friendly service, managed to get all 3 items (new battery with installation/oil change plus recall done in less than 1.5 hours to ensure I made it to Friendly service, managed to get all 3 items (new battery with installation/oil change plus recall done in less than 1.5 hours to ensure I made it to an existing appointment. I always have received excellent service from Freedom Ford but this latest service went above and beyond. Thank you so much. My Service Advisor was the nicest young lady don't think that I could have been given better service by anyone else. More

Excellent service I purchased my vehicle in 2009 from Freedom Ford and have all service and repairs at the dealership. I have always been satisfied. I will continue to I purchased my vehicle in 2009 from Freedom Ford and have all service and repairs at the dealership. I have always been satisfied. I will continue to have the vehicle serviced at Freedom More

First rate Roxanne is attentive, efficient and extremely helpful. Couldn't ask for a better rep, or better service. Merry Christmas to everyone at Freedom Ford, Roxanne is attentive, efficient and extremely helpful. Couldn't ask for a better rep, or better service. Merry Christmas to everyone at Freedom Ford, and all the best in 2017! More

80,000km Scheduled Maint and emergencie breakdown. Roxanne was great. Very positive and honest. I also like to thank the mechanics that we don't normally see. My maintenance was not scheduled, so I tho Roxanne was great. Very positive and honest. I also like to thank the mechanics that we don't normally see. My maintenance was not scheduled, so I thought it would take longer than one day to get everything fixed. But I was surprised how fast it was done and how professional everyone is at Freedom Ford. I will be returning for sure. Thank again to everyone. More

Best ever Roxanne was awesome very helpful. I couldn't ask for anything more from a service rep. Merry Christmas and have a very merry new year. Cheers Roxanne was awesome very helpful. I couldn't ask for anything more from a service rep. Merry Christmas and have a very merry new year. Cheers More

great service, great information, great people The sales person was to kind and very informed, he has answers for every question. He help me to get a good deal on my old car and he give me the new The sales person was to kind and very informed, he has answers for every question. He help me to get a good deal on my old car and he give me the new car I was need it. At finance I find another person how treat me with a professional and friendly attitude. Great job, congratulations! More

The Best Service ever! Taran called me out of the blue as I was in Freedom Ford approximately 3 months ago inquiring if I could get into an escape and trade in my focus, but Taran called me out of the blue as I was in Freedom Ford approximately 3 months ago inquiring if I could get into an escape and trade in my focus, but was told I could not. From the very first phone call from him I was amazed at the customer caring that I received this time dealing with Freedom Ford. From trying to match my budget, to wanting to get me into an escape (I have fibromyalgia and getting in and out of my focus was painful) to getting the financing I was extremely satisfied. Arlene and Jordan were also very helpful in the financing and paperwork, explained everything to me, did not talk down to me as some have in other dealerships I was truly grateful and amazed at the level of professionalism. Arlene explained the oil change service where I can earn points towards future oil changes or other items. I will DEFINITELY be letting others know that this is the dealership they should come to for friendly, helpful professional advise. If there was a rating for best sales experience ever, I would definitely nominate these 3 individuals! More

Buying my new 2016 F-150 When our Edmonton weather went into a cold snap I found I couldn't keep my 2010 F-150 Lariat warm, so I drove in for service the morning of Tuesday De When our Edmonton weather went into a cold snap I found I couldn't keep my 2010 F-150 Lariat warm, so I drove in for service the morning of Tuesday Dec 6 and was taken care of very efficiently by Roxanne. Within a few hours it was diagnosed as a problem with the blender motor and the motorized door gates under the dashboard. As well a left rear door ajar sensor and interior light problem was traced to a broken wiring harness in the door. The repairs were going to be over $ 2000 - 2500, plus there were paint flaking and other bodywork issues. As I had around 290,000 KM on the truck I decided to just go ahead and replace it with another F-150. Roxanne put me in touch with the sales department and I was greeted by Sabin while I was looking at new models in the showroom. Sabin showed me the models in the showroom and notified Mike Himer that I was considering trading in the 2010 and Mike and Arvind then worked with Roxanne to see what they could offer me for my trade-in. Sabin started researching inventory to match my wants and needs. As I frequently haul long trailers, I require the telescopic trailer mirrors as well as the heavy duty trailer towing package and the recommended 355 rear end option.. That telescopic mirror requirement eliminated most of the inventory right away, but Sabin and Mike searched inventory in other lots and found me a new 2016 with the appearance options I wanted and the features I need. Jeff Tran went through extended warranty options with me, and took my down payment by credit card, and within a few minutes I got to my bank for a bank draft for the full balance and the deal was done. The next morning Sabin called to let me know the truck had arrived from the other Ford Dealer's yard and was cleaned and ready to drive away once they transferred my license plate for me. The one item not on the truck was the box extender option which I frequently used on my 2010, so that was back-ordered and has now ( Monday Dec 12) arrived at the dealership for me. I was very satisfied with both the service department first and then the sales department once I decided to go with a new truck. Mike arranged to absorb the service bill on the 2010 trade-in and we negotiated the final price. As every hockey player ever interviewed on TV says: " It's a team effort. Everyone gave 110 % " More