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Freedom Ford

Edmonton, AB

3.5
1,849 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,849 Reviews of Freedom Ford

December 19, 2016

Convenient rental Janelle and Zach at the body shop did a great service job for and supplied me with a car (free of charge) while my vehicle was repaired. They understa More

by HVOGELAAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janelle and Zach , Roxanne Autor
December 19, 2016

Cold night flat tire, got me on the way in no time. Thanks. Freedom "Ford has always been very helpful, friendly, quick and easy to deal with. Whether it is just a quick oil change or a recall, I get treated More

by Fitzweb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blair Philips
December 18, 2016

Best experience received by any previous dealership. Great knowledgeable team. They Work with what fits your financial situation the best. They actually look after your demands and try to make it work. More

by MATTHEWDEVOST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlene Bouza, Linden Frig
December 17, 2016

ignition lock problem I have a 2012 ford f 150 with 104000 kms . the ignition lock would not turn . I was charged 165.00 for a electric check and 35.99 for shop supplies t More

by tfrnyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carrie Chamulke
Dec 19, 2016 -

Freedom Ford responded

We apologize that you were left with the impression the invoice was somehow "padded" and feel perhaps the explanation of the charges did not accurately reflect the work that was performed. The operation that shows up on your invoice listed as 'Electrical Diagnosis' is an operation used to include the initial diagnosis of the problem as well as the charge to program the Anti theft keys after rebuilding the new lock cylinder to operate the vehicles security system. This operation is billed at a reduced rate as a menu priced item. As for shop supplies, these are standard industry utilized charges itemized as a separate charge that includes miscellaneous lubes, hardware, enviro fees, etc that are not billed out individually. In the interest of customer satisfaction and as a gesture of goodwill for your past patronage,, we would like to offer you a credit equivalent to 15% of the cost of this repair. Please contact the Service Manager to take advantage of this. Once again we apologize that this was not properly explained at the time of your repair.

December 16, 2016

Service Brought car in for check engine. Was told it could take up to 1.5 hrs. Only took 30 mins. They made sure because i was waiting with an infant i didnt More

by BRANDIEZWAAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie Chamulke
December 16, 2016

Great communication every time The service advisor staff are always friendly and very communicative through the entire process of the service. When I told my advisor that I didn't k More

by rena1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Irion
December 16, 2016

Rad Hose Repair Experience was good, while there was a delay in completing the repair the dealership bridged the gap by offering a loner vehicle which was greatly app More

by Ford F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blair Philips
December 16, 2016

Regular service and recall repairs done Awesome experience as usual. Lisa got me in right away for both issues and vehicle was completed in less than 2 hrs (they had indicated 1/2 day+ neede More

by mikephillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
December 15, 2016

Another Great Experience The Freedom Ford service team have always been up front, honest, and a pleasure to deal with. I do not hesitate recommending Freedom Ford to friends More

by apassmore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
December 15, 2016

Excellent service, friendly people, efficient Thank you Roxanne for your help with our service. Your checking into the battery warranty was total professionalism. You also went through the servi More

by DonEdmonton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
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