Freedom Ford

Great service as always. I was a walk in customer with a battery problem, so my wait was a little long, however Carrie was very courteous and assisted me in a knowledgeable an I was a walk in customer with a battery problem, so my wait was a little long, however Carrie was very courteous and assisted me in a knowledgeable and timely manner. Great service as always. More

Excellent Service I was taken care of from start to finish by an expert team. From Roxanne to the shuttle service men, made it an easy transition from dropping off my v I was taken care of from start to finish by an expert team. From Roxanne to the shuttle service men, made it an easy transition from dropping off my vehicle for service to picking it up again. Thank you. More

2 things I had questions about : 1 - oil change , 2 - naviga Carrie was very helpful explaining about an oil change , and the package - and also checked on the navigation situation. She was friendly. I had Carrie was very helpful explaining about an oil change , and the package - and also checked on the navigation situation. She was friendly. I had previously stopped in there and all gentlemen were courteous and assisted me - pulled car up to door - appreciate their help. More

Excellent Service Fantastic service every time. Roxanne and the rest of her team in the service department ensure every detail is taken care of. Service is always compl Fantastic service every time. Roxanne and the rest of her team in the service department ensure every detail is taken care of. Service is always completed accuartely and in a timely manner. More

New Tires I took my 2015 F-150 King Ranch for a set of tire. The Rep told me a price over the phone then when i pick up the truck the cost is 300.00 dollors mor I took my 2015 F-150 King Ranch for a set of tire. The Rep told me a price over the phone then when i pick up the truck the cost is 300.00 dollors more. She then proceeds to tell me that i was told about the balancing and labour. I was not told that at all because for the money they charged me I would have put on a better tire .She insisted that she told me and basically called me a LIAR. Then after I warned her to be carefull with the rims , as that was the reason I was going to Ford as i dont trust anyone with my truck. They destroyed the rims all the way around ALL FOUR RIMS. The tires have never been of the truck. I asked the REP about the damage , she took pictures, no manger around,and said she would call in the morning. Several hours into the next day I call her. NO one answers or calls back. When I do get a hold of the REP I am told that the TIRE guy said they were all like that. Its a brand new truck not a scratch on it. Now my rims are shot So then I have another meeting with some other persons in the company. The whole time I am there he is not saying that the damage on the rims is from the new tires being mounted. Any one in the right mind can see that it was from the R and R of the tires. He proceeds to tell me that he will get rims under warranty. I tell him I am not concerned how he gets the rims as long as this gets resolved. Over a month goes by, they send me and email and tell me that they are not going to do anything for me. Well goes to show that they got my money for the tires, I am called a LIAR from the service yep, and by the tire installer by saying that the rims were like that when they came in, again I am called a liar. the worst service and treatment I have ever had from anybody or a company. I will not ever go there for anything ever again. As well as anyone whom knows me. I am not done with this issue as of yet. they will reconcile this problem More

Roxanne service advisor. From booking my truck in for service to picking it up, Roxanne and the team at freedom ford was 5 star. All my issues were addressed, and i am especia From booking my truck in for service to picking it up, Roxanne and the team at freedom ford was 5 star. All my issues were addressed, and i am especially happy with all the work done to my truck. More

Freindly They were helpful the minute i walked in . They answered questions i had quickly . It was a very friendly atmetfer to wait for paper work . One comp They were helpful the minute i walked in . They answered questions i had quickly . It was a very friendly atmetfer to wait for paper work . One complate you can smell exchast in the office area bad for customers and employees . Thanks More

Amazing experience start to finish! I had been admiring Escapes for a while now. When my friend Diane started working at Freedom Ford I thought I'd actually take a closer look. We booked I had been admiring Escapes for a while now. When my friend Diane started working at Freedom Ford I thought I'd actually take a closer look. We booked a test drive with her and was so impressed the vehicle. I had a car to trade and Jonathan did a fantastic job of getting me an incredible deal! Evan is not your average finance guy...he's hilarious. He made the whole finance portion entertaining. Diane made the whole process so seamless and providing so much value, I didn't even look anywhere else to compare! More

Last minute service call I drove in and told Roxanne I did not have an appointment, she said that's no problem, we will get you in in a couple of hours. My service was done in I drove in and told Roxanne I did not have an appointment, she said that's no problem, we will get you in in a couple of hours. My service was done in less than two hours. Thanks to Roxanne for taking me in on such short notice! More

friendly staff make u feel welcome Linden and the boys were great! Got the deal together quick and easy! Made the whole process smooth. Financing was smooth and was done and out with ne Linden and the boys were great! Got the deal together quick and easy! Made the whole process smooth. Financing was smooth and was done and out with new cars quickly. More