Freedom Ford

Service Department Been dealing with Freedom Ford for many years, staff know our names and are super friendly, they explain as much as possible for my wife and ensure sh Been dealing with Freedom Ford for many years, staff know our names and are super friendly, they explain as much as possible for my wife and ensure she is aware of any issues. More

Always great My service advisor is fantastic every time. I will wait to bring my vehicle is so that she deals with it. She keeps me informed with good or bad news. My service advisor is fantastic every time. I will wait to bring my vehicle is so that she deals with it. She keeps me informed with good or bad news. She also set me up with service manager to go for a field test so I could explain what the problem was. More

my buying experience from the sales man (mike Sirman) to the finance lady (Ann-Mary Yanagawa) I found my buying experience very easy and accommodating & that includes the from the sales man (mike Sirman) to the finance lady (Ann-Mary Yanagawa) I found my buying experience very easy and accommodating & that includes the purchase price of the truck that I bought. I would highly recommend this dealership. More

Friendly, knowledgeable staff Great staff took time to go over a number of options with me and helped me get the right deal for me. I'm happy to get the vehicle that I was looking Great staff took time to go over a number of options with me and helped me get the right deal for me. I'm happy to get the vehicle that I was looking for! More

Friendly and efficient Just brought in my one year-old F-150 for semi-annual oil service etc, and again found everyone to be friendly, welcoming, and fast. Thanks Courtney! Just brought in my one year-old F-150 for semi-annual oil service etc, and again found everyone to be friendly, welcoming, and fast. Thanks Courtney! Comfortable waiting area, clean facilities, and no hassles. Thinking about my next vehicle, and Freedom will be high on my list. Our buying experience a year ago (Darren Shilton and Ann-Mary Yanagawa) was excellent. More

Always great service Service is good. That's why I go back and bought my Shelby there in August with November delivery the most awesome vehicle great service Service is good. That's why I go back and bought my Shelby there in August with November delivery the most awesome vehicle great service More

Great experience, all expectations met or exceeded I've always been the type to buy privately because of price and a general dislike of pushy dealerships. When I came into Freedom Ford, I was met by Mi I've always been the type to buy privately because of price and a general dislike of pushy dealerships. When I came into Freedom Ford, I was met by Mike who did not seem pushy at all, but was very motivated to show me a vehicle which most closely suited my price range. He found a vehicle which met my criteria in all areas and even exceeded it in some. At the end of the day, he managed to upsell me from what I had originally been thinking of getting this year, but I'm certainly happy he did. I'm now into a great vehicle that's much newer than I had been originally looking for, and still feel I got a great deal on it. The entire sales team was very professional and met all my needs without a problem. All of my concerns along the way were addressed and both sales and finance staff were able to answer my questions with ease and honesty. More

Finally- a solution to a year-long problem! After trying for almost a year, Grant and Courtney were able to fix an ongoing problem with my 2015 factory ordered Explorer Sport! I so appreciate th After trying for almost a year, Grant and Courtney were able to fix an ongoing problem with my 2015 factory ordered Explorer Sport! I so appreciate the persistence of Courtney and Grant and the ongoing support of Darren at the dealership level as well as from Cindy from the Ford Canada customer care centre! Thank you!! More

recall parts and engine light on I am so happy that the service dept assisted me and make me feel comfortable driving. Roxanne who assisted me helped me a lot not to stress but giving I am so happy that the service dept assisted me and make me feel comfortable driving. Roxanne who assisted me helped me a lot not to stress but giving me comfort thru proper service by picking me thru Freedom ford shuttle. Made my time schedule on time which is great. My comment not to Roxanne but to Ford Dealer coz they never phoned me that there is a recall only me finding the way and tell what is the problem (When acceleration its speed up and slow down sometimes its jugs) They changed but it took more than 2 months to fix in fact they took the parts from other customer and when my recall parts is in they will replace it ( my concern is also to the other customer who also waited for the parts) hope this will not happen again . Overall I'm ok and happy for the outcome. Thanks Merry Christmas everyone. More

Great service Service was quick and people are super nice. Oil change was done in an hour and shuttle service was quick and friendly. Even gave me a call ahead of t Service was quick and people are super nice. Oil change was done in an hour and shuttle service was quick and friendly. Even gave me a call ahead of time to let me know when they close for the day. More