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Freedom Ford
Edmonton, AB
1,849 Reviews
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1,849 Reviews of Freedom Ford
January 03, 2016
Oil change service Service was completed in a timely fashion. In the past, I haven't had the need to do a walk around my vehicles for visits in the past but it appears t Service was completed in a timely fashion. In the past, I haven't had the need to do a walk around my vehicles for visits in the past but it appears to necessary for all future visits. When we arrived home, I noticed a greasy hand print on the front drivers fender. Not too happy at the moment. More
by stevemaschke
Verified CustomerEmployees Worked With
Lisa's crew in service centre.
January 02, 2016
A Great buying experience Jason Spithakis was very energetic and knowledgeable , I know he adds value to Freedom Ford , he has an excellent customer focus and made our experien Jason Spithakis was very energetic and knowledgeable , I know he adds value to Freedom Ford , he has an excellent customer focus and made our experience very enjoyable ( which hard to find at some dealerships) I would certainly have no hesitation in recommending Jason to anyone who is looking for a vehicle. More
by margaret Tuite
Employees Worked With
James Shaul, Jason Spithakis
December 31, 2015
I need to study to be a mechanic It started with going to the express lube for an oil change and tire sensor replacement. An estimate was written up to have the PTU leak fixed, which It started with going to the express lube for an oil change and tire sensor replacement. An estimate was written up to have the PTU leak fixed, which I booked immediately in the main shop. However on that estimate there were a number of other things noted. Once there the price went from the estimated 339.00 to having to pull the ptu out at 1100.00. The next day I was called for other leaks which needed repair at an additional cost of 950.00. I said No to these other charges and made a call to Norm to see what was really going on. It turns out that these other leaks (first found in the express lube) were not leaks at all, but a little sweating going on. I ended up paying 1400.00 and am still not quite sure what all the charges were for. I want to reiterate that this all started with an estimate written up by the Express lube people, Lisa and her staff. More
by margot.barclay
Employees Worked With
Lisa in express lube and Norm., Roxanne Autor
December 31, 2015
repaired flat tire My existing tires were fine and the flat tire was deemed to be fine as well. Since my tires are old Lisa took the time to explain some information ab My existing tires were fine and the flat tire was deemed to be fine as well. Since my tires are old Lisa took the time to explain some information about tires to me. More
by mcstrain
Employees Worked With
Lisa
December 31, 2015
Routine visit Not much to report because it was routine service. They serviced up my battery as per my request but I still needed a new one 3 weeks later. Still, n Not much to report because it was routine service. They serviced up my battery as per my request but I still needed a new one 3 weeks later. Still, not their fault. More
by bruham
Employees Worked With
Cori Slute
December 30, 2015
Review The problem with the vehicle was fixed in a timely manner. Lisa explained very thoroughly what was wrong with my vehicle and what I have to fix in the The problem with the vehicle was fixed in a timely manner. Lisa explained very thoroughly what was wrong with my vehicle and what I have to fix in the future. Nice waiting area as well. More
by zahra.ruda
Employees Worked With
Lisa - Service Area
December 30, 2015
Scheduled maintenance Excellent friendly staff. Fast service is done right. The customer lounge is comfortable and well stocked with coffee and tea. I enjoy my scheduled s Excellent friendly staff. Fast service is done right. The customer lounge is comfortable and well stocked with coffee and tea. I enjoy my scheduled service appointments. More
by dkmracing
Employees Worked With
Roxanne Autor
December 30, 2015
Hassle free Dan was great and so easy to deal with, a pleasure to buy at your dealership. I would recommend him to everyone. Thank you very much. Dan was great and so easy to deal with, a pleasure to buy at your dealership. I would recommend him to everyone. Thank you very much. More
by srussell991
Employees Worked With
James Shaul, Dan Gilewich
December 30, 2015
routine oil change and tire rotation Our visit to the express lube was fine. Were early and closed for lunch. Sorry did not know, but waited. Got to have hot chocolate and watch TV while Our visit to the express lube was fine. Were early and closed for lunch. Sorry did not know, but waited. Got to have hot chocolate and watch TV while waited. Discovered issue with a seal but had to rebook in the service dept at later date. More
by colleenturigan
Employees Worked With
not sure of names
December 30, 2015
Only one complaint The service received was fantastic. Roxanne was great/very helpful. Only complaint....when I got my vehicle back the windshield and passenger windows The service received was fantastic. Roxanne was great/very helpful. Only complaint....when I got my vehicle back the windshield and passenger windows were covered in greesy film. Very difficult to clean off in thd cold weather. More
by v.nichols130
Employees Worked With
Roxanne Autor
