Fifth Avenue Volkswagen

Left us with steering issues after fixing the first issues. Fifth Avenue have agreed to fix the issue we will see what happens in regards to the work and I will update this review at that time. Updated Rev Fifth Avenue have agreed to fix the issue we will see what happens in regards to the work and I will update this review at that time. Updated Review (No Garage should bribe you to remove a review. Or ask you to remove accurate Review) The fact remains 5th Avenue left Vehicle with Steering and power steering issues that was not present. when we bought the Vehicle to you to fix the first issue you had left us with. Breakdown of events. 1. Volkswagen Transporter from Germany was brought in for a out of Province inspection. We mentioned that we believed it needed DRL. 2. The Vehicle failed on only the Horn Not working. Which was not working. 3. We Brought vehicle back the Next day for you to fix the Horn. 4. You charged us $400 to fix a cable to fix the horn. Gave us Valid out of province Inspection. With No DRL or Third Break light and Wiper and Fog Lights and no Blower working. 5. Before leaving we noticed the Blower was not working. You refused to fix the issues telling us that we needed a ignition switch and plus cost parts and Labour. After already spending out the Horn B. You gave us a Full refund due to inaccurate out of province and leaving the Van in unsafe condition Service Manger hoping this would be the end of the issue but still left the Vehicle in an unsafe condition. 5. B ignition Switch should of been replaced to fix the horn. But you decided to try and fix the horn without doing so. As only one of the contact points had failed. But this also caused grounding issues. Which is why the Wipers and blower didn't work. 6. We.complained to yourselves and Volkswagen Canada and Posted a review about the events that had happened so far. 7. You agreed to replace the ignition Switch to fix the unsafe issues at no cost to myself but the condition was the Negative reviews had to be taken down. 5th avenue is rated as one of the best Volkswagen Dealerships. 7. B Negative reviews shouldn't be taken down you should only ask the customer to post follow up review stating the issues have been fixed. 8. When the Ignition Switch had been fixed. Me and Julia checked the Vehicle Problems related above, Fog Lights, Wipers, Blower Washer Fluid was working. 8B. According to the invoice the above Job would of cost $311 cheaper than fixing just the wire to fix the Horn. 9. In order to replace the Ignition Switch. The Steering wheel had to be removed. When driving the Vehicle back we noticed Steering was not as responsive as it should of been and that there was more resistance. As though there was issues with the Power steering. 10. We brought back the Vehicle after the Weekend. 2 different mechanics test drove the Vehicle. At first 5th tried to downplay that was no issue with Steering. When I pushed the issue they admitted that yes there was minor resistance. (I would argue that there is more than Minor resistance) Due to my experience of driving different Transporters and a Eurovan and driving across Canada from Halifax In this Transporter. I Think I would know how the steering should behave. 11. 5th told me that Red Power steering Fluid commonly found in North American Vehicles was found in my Vehicle. And that was probably the cause of the Issues. A. the Steering was working fine when the Vehicle was brought In. B. The power steering would not fail overnight due to this issue. 12. 5th Avenue have washed their hands. 13. Second Garages will be looking at the Vehicle and we will be taking further action. 15. Fifth Avenue eventually quoted $2300 to fix Daytime running lights plus Parts. Based on quotes elsewhere including a dealership this is overpriced I fully expect a Dealerships to cost more money but but not that much more. you go to a dealership to have a quality job done right. But in this case has to be one of my worst experiences. No honesty or apology across the whole process Ignition Switch should have been replaced in the first place. And Fifth Avenue should've owned up to there mistakes. The main issues is the way the whole process has been handled. No apologies. More

Customer service was outstanding Of all the sales consultants that I've dealt with over the years, Alejandro rates as one of the best. His sincere and friendly attitude made the whole Of all the sales consultants that I've dealt with over the years, Alejandro rates as one of the best. His sincere and friendly attitude made the whole process quite enjoyable. His integrity and courteous manner shine through. More

Service of the highest calibre Amazingly good experience. Absolutely fantastic service and responsiveness. They got the 3M done in one and a half days and when I gave short notice f Amazingly good experience. Absolutely fantastic service and responsiveness. They got the 3M done in one and a half days and when I gave short notice for winter tires and rims (on the day I was to pick up the car) they had them mounted on the car within 3 hours!! The purchase began through online chat when I asked if they had the vehicle I was looking for in stock. They replied promptly with three options. I asked if I could test drive and that I would be there in half an hour. They had the brand new vehicle in the color I was interested in actually warming up outside reception when I arrived 40 minutes later. It had most of the protective film still on the car. Within a few minutes I was taken for a drive while they inspected my trade-in. Yuda was wonderful to deal with. Even the negotiating went smoothly and quickly and I felt that I was given a fair deal for my trade-in (better than the dealer where I bought and serviced my previous car since new). The car I test drove was the car I bought. Never had this kind of amazing experience at a dealership! Never have I experienced such good service and professionalism. I never felt pushed. I just felt they wanted to help me in any way they could. More

Will Always Return Sales and Service departments are always super helpful and very patient with customers. I always used to go to Northland, but after trying Fifth Ave V Sales and Service departments are always super helpful and very patient with customers. I always used to go to Northland, but after trying Fifth Ave VW out, I know this is my dealer to stay at! More

Very satisfied customer Excellent customer service. Friendly and very courteous. I will always recommend Fifth Avenue to my friends and relatives. Always going back to this Excellent customer service. Friendly and very courteous. I will always recommend Fifth Avenue to my friends and relatives. Always going back to this fantastic dealership. More

The staff at Volkswagen fifth avenue is fantastic! I bought a car from vw fifth avenue, I am from out of province so it's a process to get everything changed over. They were nothing but understanding I bought a car from vw fifth avenue, I am from out of province so it's a process to get everything changed over. They were nothing but understanding with me, and gave outstanding customer service! I would recommend this dealership to anyone. More

Service work The service provided by fifth ave auto haus is fantastic. I have had 4 Volkswagens and was originally at a different dealership for service. These guy The service provided by fifth ave auto haus is fantastic. I have had 4 Volkswagens and was originally at a different dealership for service. These guys know what they are doing and how to assist you ! More

Ann-Marie provides top notch service at Fifth Ave VW Having been a customer of Fifth Ave VW for many years, I can say without hesitation that the service department, and Ann-Marie in particular, have alw Having been a customer of Fifth Ave VW for many years, I can say without hesitation that the service department, and Ann-Marie in particular, have always gone above and beyond to ensure customer satisfaction. Whether it relates to regularly scheduled maintenance or any performance concern, I know I can trust Fifth Ave VW to do it right the first time and any recommendations they make are sound (not trying to upsell me on unnecessary items). Even though they are not the closest VW dealer to me in terms of proximity, it is well worth it for me to go to Fifth Ave (they also provide excellent shuttle service!) as they are head and shoulders above the competition. More

Unprofessional I bought my car here, a certified pre-owned car, although it soon became the bigger question of how did this car qualify to become "certified". Why, b I bought my car here, a certified pre-owned car, although it soon became the bigger question of how did this car qualify to become "certified". Why, by poorly hiding rusted damage on the body! Have serviced here over the years and while waiting for my car, time and time again I witness disrespect, demeaning comments, and straight out bullying coming from the sales manager to the sales people and receptionists. It is disgusting. It is always the same sales manager. Finally, the last time I was in for service and waiting for my car I decided I have seen enough. I will not give my money to a company where this type of constant treatment (over the last 3+ years) of employees or behaviour is acceptable. More

Great Service I purchased my first VW from Fifth Avenue Auto Haus back in the 1980s and have used them ever since for new vehicle purchases and regular maintenance. I purchased my first VW from Fifth Avenue Auto Haus back in the 1980s and have used them ever since for new vehicle purchases and regular maintenance. The service staff are professional, courteous, and very helpful, and the quality of the mechanical work has been excellent. More