Downtown Toyota

Worst dealership ever Leased a car from there .. never took it for service other than once as was not treated well.. returned car and I could not have been treated any wors Leased a car from there .. never took it for service other than once as was not treated well.. returned car and I could not have been treated any worse .. did t even have my file ready and an appointment has been made .. told me I had 26 payments left which couldn’t have been further from the truth , then asked me why I brought it back there .. I have bought /leased many a cars and never been treated so poorly .. would not recommend this dealer at all!!!! Salesperson Kal.. does not know how to talk to people and is in the wrong field of work More

Amazing customer service work Tony! Purchased a 2017 Toyota Corolla through Tony and he was nothing but helpful and informative! Staff was so friendly and easy to work with. Truly felt a Purchased a 2017 Toyota Corolla through Tony and he was nothing but helpful and informative! Staff was so friendly and easy to work with. Truly felt at home here, made buying a car so much more enjoyable. He answered all my questions and took the time to show me all the features/bells and whistles of the vehicle. Would highly recommend working with Tony and downtown Toronto Toyota!! We will be back in the future when purchasing another vehicle. More

Untrustworthy dealership beware! I have had nothing but problems since purchasing a used vehicle from this dealership, starting with a signed safety, to have to bring my car back the I have had nothing but problems since purchasing a used vehicle from this dealership, starting with a signed safety, to have to bring my car back the next day because the brakes were bad, I was told the person who safetied it did so without even checking. The next battle was rust that was not visible due to the liscence plate being on it. The car wasn’t detailed and so much more. I would definitely choose to buy your car elsewhere. I looked at the reviews before purchasing and was confident they would be a good dealership to buy from and my experience couldn’t be farther from what I saw on the rewiews makes me think they are going perhaps not legitimate More

SOLD ME A BRAND NEW CAR WITH A FLAW THE CAR THEY SOLD ME DELAYS WHEN PUSHED ON THE GAS PEDAL. THEY WON'T TAKE THE CAR BACK. TALKED TO THE COMPANY TOYOTA ABOUT THE PROBLEM THEY WEREN'T HE THE CAR THEY SOLD ME DELAYS WHEN PUSHED ON THE GAS PEDAL. THEY WON'T TAKE THE CAR BACK. TALKED TO THE COMPANY TOYOTA ABOUT THE PROBLEM THEY WEREN'T HELPFUL EITHER. TOLD ME TO DEAL WITH IT WITH THE DEALER. More

Recent purchase from Toyota on Front We recently purchased another car from Ken and Richard at Toyota on Front as they have become our dealer of choice. Great service, no pressure tactics We recently purchased another car from Ken and Richard at Toyota on Front as they have become our dealer of choice. Great service, no pressure tactics and have always helped us get what we are looking for, fair trade-in values and purchase price. More

Excellent Customer Service from Tony We spent a couple of months researching different new vehicle makes and models. We did a lot of research online, visited different dealerships, and cr We spent a couple of months researching different new vehicle makes and models. We did a lot of research online, visited different dealerships, and created a spreadsheet to compare our options. We decided on a Toyota model (our first Toyota), and a specific trim level and colour. We did an online search of the new vehicle inventory at a dozen Toyota dealerships to see which dealership had in stock the exact vehicle we were interested in purchasing. Downtown Toyota had the vehicle in stock. Next we had to decide who at Downtown Toyota we wanted to deal with, as we had no connections to anyone at the dealership. We looked at the list of sales people on the Downtown Toyota web site. The photo of Antonio Polera looked warm and welcoming. We called Antonio (Tony) and scheduled an appointment for a test drive. When we arrived he greeted us warmly and had the demo vehicle ready. As we drove the vehicle Tony sat in the back seat pointing out the vehicle’s features and thoroughly answered all of our questions - he knew the product he was selling. He also asked us questions to get to know us as his customers. The inventory vehicle we wanted was not on the lot; it was in the dealership compound. After our visit Tony went to the compound, took a video of the vehicle and emailed it to us. That was a nice touch. When we went back a week later he had pulled the vehicle from the compound so we could see it at the dealership. We negotiated the purchase that evening. We kept Tony past closing time and while we were in the business office completing the paperwork, Tony sat with our children. Tony was also very attentive when we picked up the vehicle and helped with a last minute request to buy and install snow tires. Tony understands the fine art of customer service, which is rare today. Tony sets the customer service bar that every salesperson should aspire to. If you are interested in a Toyota, we highly recommend you deal with Tony Polera at Downtown Toyota. More

A very good experience buying a new Toyota SUV I recently bought a new 2018 RAV 4 at Toyota on Front with the help of my agent, Jason Zhang. I really appreciate his professional suggestions and hi I recently bought a new 2018 RAV 4 at Toyota on Front with the help of my agent, Jason Zhang. I really appreciate his professional suggestions and high quality of services. He used customer-friendly and professional manner and guided me through the whole process. I found it was a worry-free experience from every aspect, e.g. firstly comparing cost, values and features then choosing right type, setting a quick road trial, smart financing plan with attracted promotion, VIP card for future maintenance,etc. The last not the least, it is fun to drive and everyday is a wonderful day on RAV4! Thank you Jason.!Thanks Toyota On Front Keep up the great job More

Richard Clements at Downtown Auto Group As soon as I met Richard he was polite, friendly and attentive. He answered all questions in a professional manner and so I was very comfortable in As soon as I met Richard he was polite, friendly and attentive. He answered all questions in a professional manner and so I was very comfortable in making the purchase of a Rav4. I am pleased with the purchase and would highly recommend Richard. Sincerely Norm R. More

Service on rotors done deemed unnesessary I took my Toyota Prius V to Downtown Toyota for a regular oil change on April 26, 2017. After the oil change, The service ,Peat Mac said that the rear I took my Toyota Prius V to Downtown Toyota for a regular oil change on April 26, 2017. After the oil change, The service ,Peat Mac said that the rear rotors need a machine job due to some rust. I thought it was serious. Boy, how misleading I was going through. After the service I was charge $530.46 for a service that was so unnecessary. I looked at the front rotors and they looked the same with same rust. After driving for a few days the rust was gone. I later wrote to the manager, Jenan Culic and upper management, Jessica Cox but they all refused to correct admit the problem. I complained to Better Business Bureau and it can only do nothing, I complained to Ministry of Consumer Service(an agency suppose to protect consumers from unlawful practices) and again they say they cannot do anything about it. I am vey sure that this Downtown Toyota at 677 Queen Street East, have done many unsuppected and unnecessary services/repairs and charge the customers a consideratble amount of money. When I bought my car from this dealership, The salesman told me the GPS is using the software from NASA. What a lie that cause me a $1,000.00 for this option. It always give me a bad direction to where I want to go. It does not even know where my house is. I have to use a near by address to gps to my house. What a dishonest dealership!!!!!!!! The manager even dared to tell me to come to the same dealership in order to maintain the resale value of my car. My best advice is "stay away from Downtown Toyota" . Go to the Toyota dealerships in uptown where they are more honest. It is advisable to go to another Toyota ship for a second opinion. More

Excellent customer services I strongly recommend this place for people who are looking to buy or lease a car. The people here are very friendly and welcoming. Especially Sam and I strongly recommend this place for people who are looking to buy or lease a car. The people here are very friendly and welcoming. Especially Sam and Moshon. I like how they communicate with customers. Very helpful. I bought my second car here With the help of these two. People told me to shop outside Toronto but I’m glad I didn’t because I’m very happy with the service and had very good experience. Thank you Downtown Toronto! Sem More