Downtown Subaru

From the moment I walked into the dealership to purchasing the car, the experience with Melissa was nothing short of fantastic. I was lucky to run into her, and could not have found a better sales purchasing the car, the experience with Melissa was nothing short of fantastic. I was lucky to run into her, and could not have found a better sales rep with better knowledge and communication to walk me through the steps of purchasing a new car. She was very detailed and thorough - responds to e-mails within minutes! I would highly recommend her to anyone who wants to become (or remain) a Subaru owner! More

This was my first Subaru purchase and second new car purchase. After checking out several makes and models last year, the decision was clear. Besides a quality product and good pricing, MELISSA YIU was purchase. After checking out several makes and models last year, the decision was clear. Besides a quality product and good pricing, MELISSA YIU was an absolute professional at every turn. She patiently explained all the options and models to me, steered me away from things I didn't need, provided me with any written information I needed, and did not treat me like just another sale. She communicated regularly while my car was on order and replied to every email quickly and thoroughly. She was also very respectful of my preference to wear a mask during all interactions and she did the same. Everyone I encountered at Downtown Subaru was great and friendly. I usually 'shop around' but didn't even want to after going here. More

First time buying a car and had a terrific experience with Melissa. Can't recommend her enough. with Melissa. Can't recommend her enough. More

We were very pleased with Scott in Service and Joe in parts, they were both very helpful and communicative helping with our first ever Subaru service! I was communicated with by text and phone which I ap parts, they were both very helpful and communicative helping with our first ever Subaru service! I was communicated with by text and phone which I appreciated. They worked with our fleet administrator to take care of everything! We will return to Subaru Downtown for our service needs! More

We were extremely happy with all of the help that Melissa Yiu provided us in making our car purchase a relatively non-stressful experience! Her expertise and thorough and knowledgeable answers to our questio Yiu provided us in making our car purchase a relatively non-stressful experience! Her expertise and thorough and knowledgeable answers to our questions were very much appreciated. We were both also impressed with the little gestures, like bookmarking pages in the owners-manual and highlighting what papers went where. Melissa's sales style was a perfect fit for us as we had dreaded going to car showrooms and dealing with overbearing salespeople. She provided us with all of the information we needed and answered all of our questions without pushing us for the sake of a sale. We are loving our new car so far and feel at ease knowing that Melissa has let us know that she will be available in the future if we have any more questions or concerns. More

This was my first lease of a car and I was in the midst of testing out different car makes at different dealerships across the city. Melissa Yiu at Downtown Subaru was recommended to me by a good friend wh of testing out different car makes at different dealerships across the city. Melissa Yiu at Downtown Subaru was recommended to me by a good friend who has been going to this dealership for decades. I was very impressed with not only the Crosstrek but Melissa's outstanding service, incredible knowledge, and humanness (a quality all too rare in this industry)! Her support throughout the process was impeccable and has made this a very positive experience! More

Another purchase with Downtown Subaru, this time for a brand new 2021 WRX from Melissa. As usual, a great experience and the pressure of sales tactics. She was upfront with everything and worked through brand new 2021 WRX from Melissa. As usual, a great experience and the pressure of sales tactics. She was upfront with everything and worked through the numbers with me to get me the best deal possible. Totally in love with the car I bought and was impressed with the sales experience. She even worked after hours and on her days off to response to my emails. Would recommend her and the DT Subaru team for any Subaru purchase! More

I just purchased a new CrossTrek and had terrific service from Melissa Yiu. Melissa was extremely professional throughout the whole process, including outstanding assistance with trading in my car. She was from Melissa Yiu. Melissa was extremely professional throughout the whole process, including outstanding assistance with trading in my car. She was always patient, attentive and responsive to all of my questions and made the whole process enjoyable and seamless. More

Just bought another car from Downtown Subaru and we worked with Melissa Yiu. We had a great experience dealing with her. She is professional, energetic and very responsive to any email inquiries. She worked with Melissa Yiu. We had a great experience dealing with her. She is professional, energetic and very responsive to any email inquiries. She is very knowledgeable and when we picked up the car, she walked us through all the new features and technology, which we greatly appreciated. We highly recommend her. More

Downtown Subaru is the kind of place you look forward to returning. Melissa Yiu's professional service and outstanding support of every question I had were instrumental in my decision to buy a Subaru. It ma returning. Melissa Yiu's professional service and outstanding support of every question I had were instrumental in my decision to buy a Subaru. It may not be easy to find what you're looking for during a supply shortage, but Melissa will do her utmost to meet your needs. My sincerest thanks and highest recommendations. Very much looking forward to the road ahead! More